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VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Billing Issues I have reached out multiple times informing them of my renters insurance policy so they will no longer charge me their fee. I have sent my policy to them multiple times. They don’t read the email and tell me to file a claim with insurance. I don’t need a claim. I need to not be charged their fees. They told me I need to submit to them for approval. I have several times. They still refuse to remove the charges and refund me for what I should not have been charged.
Business response:
According to the Damage Waiver Program addendum to the Lease the resident signed, residents will be auto-enrolled in the Damage Waiver Program and be charged a $14.95 monthly fee. The program is not mandatory, but to opt out, the resident must submit proof of Renter's Insurance that's meets the program requirements to Confirm Insurance, the Third Party that manages this program. I can see that as of September 24th, Ms. Johnson has submitted her proof of insurance through the correct channels and has been approved for unenrol... read more
Service or Repair Issues I have been renting 2024 and I am currently in a wheel chair. I contacted them on Sunday it was a loud pop from the central air unit. I reported the AC unit not working on September 14,2025 to four differ customer service staff. They gave me the following work order number#********. It is now September 16, 2025 and no technician has came out to repair my A/C unit. I am disable and it is extremely warm in my home and they had indicated on the ticket that was emergency situation that needed to be resol... read more
Business response:
Thank you for sharing your concerns regarding your AC service request. We understand how frustrating HVAC issue can be. We do our best to respond to these concerns quickly. Soaring temperatures often mean we are handling many of the same types of service requests at the same time. We do show that your service request was resolved on 9/17. We hope that your home is cooling properly and that you are much more comfortable. If you are continuing to have any trouble with your air conditioning, please reach out to our customer ser... read more
Service or Repair Issues I want to file & sue Vinebrook homes. The first RECENT issue I had with them is on memorial day weekend my one & only toilet flooded & was unusable. When I called the customer service to get a answering service that’s not even the main office who asks 12 pieces of information before they can “help” then can’t help because they can’t call them they can’t contact anymore but only out in requests & messages. Then today my laundry room flooded from the connectors from the washer it was uncontrollable wen... read more
Business response:
Dear ******,Thank you for sharing your concerns. We understand how disruptive it can be to experience both a bathroom outage and water intrusion, and we regret the stress these situations caused for you and your family.Our records show that we responded promptly to your service requests. The Memorial Day incident was reported on May 25 at 1:43 PM, and our vendor completed the repair on May 26. The more recent request, regarding the washer connection, was entered on 9/12 at 5:36 PM. Our on-call technician, Chad, arrived withi... read more
Product Issues To Whom It May Concern, I am filing a formal complaint against VineBrook Homes due to serious issues experienced during my recent attempt to rent a property from them in Columbus, Ohio. These issues include negligence, poor communication, misrepresentation, and unprofessional conduct—resulting in financial loss, significant inconvenience, and emotional distress. Timeline of Events: • Sept 5, 2025: I was approved for a home at **** ****** **. I immediately requested a tour via email but received no response. ... read more
Business response:
Dear ********.Thank you for bringing these concerns to our attention. We regret that your experience with the leasing process did not meet expectations, and we understand the frustration caused by communication delays, property conditions, and scheduling challenges.Following further discussion, our local manager confirmed that your holding fee will be refunded in full. While our standard policy states that holding fees are non-refundable, an exception was made in this case to provide a fair resolution. Your feedback is impor... read more
Service or Repair Issues Today on September 9th at 3:45pm. I came home to my kitchen flooded. More than half of the kitchen had water. I traced the water after numerous clean-up attempts to under the dishwasher. Now we have never used the dishwasher since move in. Move-in was in the month of May. Before this issue we placed a work-order that never gotten resolved. I guess the work-order is still presently pending. At the moment, after 6 calls to customer service, 4 online request for work-orders and multiple customers serv... read more
Business response:
Dear ******,We are truly sorry for the experience you described, and the frustration caused by the repeated calls, unanswered concerns, and the inconvenience of cleaning up the flooding in your kitchen. We recognize that this situation should have been handled with more urgency and clearer communication.Our local service team has since responded to your home and identified that the dishwasher drain line was allowing water to back-feed since the unit had not been in use. The line was corrected to prevent further overflow, all... read more
Service or Repair Issues I been with vinebrook for years my first house was great but this second house has been a hassle when I moved into this house nothing was cleaned carpet was dirty and walls had writing on them when I advised the house was not in great condition I was told they don’t clean the house was as is how is it as is but if it’s not in good condition when you move they charge you for everything? My garbage was full before I even moved in I put in multiple request about my tub faucet they came out 2 times said ... read more
Business response:
Dear *******,Thank you for taking the time to share your experience. We regret to hear that your tenancy has not met your expectations.After carefully reviewing the service history since your move-in, we did not find any work orders regarding dirty carpet or writing on the walls. We also reviewed the final photos from when the home was prepared, which show freshly painted walls and professionally cleaned carpet. While we understand expectations may differ, please know it is always our intention to deliver a clean and functio... read more
Service or Repair Issues I’ve reached out previously about issues I’m having in my home.. The shower in master bathroom is clogged and not draining properly causing it to leak in the basement have tried to unclog it but it didn’t work I have resubmitting original work order from 7/31 twice. ******** 7/31 first request ******** 8/20 second request. Now the main shower leaks in the basement. I received a call from someone in maintenance 2 weeks ago who stated they were in coming and he never came. I called customer service who... read more
Business response:
Dear Ms. ****,We sincerely regret the concerns you’ve experienced regarding your shower and basement. Your comfort and your family’s well-being are very important to us.Our records show that a technician visited your home on September 2, 2025, to inspect the reported issues. During that inspection, no active clogs, leaks, or organic growth were found. We also want to thank you for being present during the visit and assisting the technician as he worked to duplicate the concern. At that time, you confirmed you would notify us... read more
Service or Repair Issues Was sent a lease renewal in July and had 2 weeks to sign in. I was back & forth with someone on the amount and by the time she gor back to me and I read the email the date was passed. They are now trying to charge us more for rent even though our lease was not up for another 2 months. I've tried to get someone to call me back & when someone did (4 weeks later) she just argued & was a complete a**. They are refusing to give us the original renewal amount ($125 increase) and are trying to make us pay a... read more
Business response:
Dear ********,Thank you for sharing your feedback. We understand how important clear and timely communication is when it comes to lease renewals, and we regret that this process has felt frustrating.Our records show that the first renewal offer was sent on June 2, 2025, with follow-up copies on June 25, July 1, and July 28. We also sent SMS reminders about the upcoming lease expiration on June 9, June 17, and June 23, 2025 to help ensure you had time to review the offer. Each proposal remains valid for two weeks, and in this... read more
Customer Service Issues The nature of this dispute is to seek any kind of help with questions that have been unanswered by the property managers or management. First and foremost the company I'm renting from is Vinebrook Homes now at 1st it was First Key Homes the before that it was called Prager Group but to find out they well all the same people and company they just changed the names each time something went bad. They're not fixing everything the way that they should be fixing things they go up on the rent every year and ... read more
Business response:
Dear ********,Thank you for taking the time to share your concerns. We understand how frustrating it can feel when maintenance, billing, or ownership transitions don’t seem clear, and we want to address each point you raised directly.First, regarding ownership history, while we recognize that past changes may have caused confusion, VineBrook Homes is a separate company from prior managers. We know stability is important to residents, and our goal is to provide consistent, reliable service moving forward.On maintenance, our r... read more
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,404 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is closed now. It will open at 8:00 a.m.