This profile has been claimed by the business owner or representative.
VineBrook Homes Dayton
- Property Management
- Dayton, OH
About this business
Location details
3500 Park Center Dr, #100, Dayton, OH, 45414, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service or Repair Issues Vinebrook Homes is in the process of transitioning ownership to Evergreen Live. However, our maintenance requests are still to go through Vinebrook until 10/22/25. I submitted an emergency maintenance request 10/18/25 for a termite infestation and was told that I would be reached out to in less 24 hours. I did not hear back. My roommate called to report the issue again to which they said we would hear back within 48 hours. Vinebrook is clearly waiting out the time until this is no longer their issue ... read more
Business response:
Thank you for reaching out.As you stated your property has undergone transition to the new property management company. As of 10/17 we entered the "Go Dark" period where we no longer had access to your resident account, so they could begin the file transfer process to Evergreen. We asked that only true emergency service requests be entered at this time. Only enough staff remained in the local market at that time to deal with absolute safety and habitability concerns: fire, flood, gas leaks, no usable toilets in the home, una... read more
Facilities Issues I have rented a property from this company up until September 15 of this year. Unknowingly this property has a black mold issue that I have just found out about. After doing work orders with them for the source of the mold on multiple occasions while the owned it, me and my son have been sick for months not know why and come to find out there is mold growing in the house. It’s a ground level home with water damage in both bathrooms which I complained about in the very beginning only for it to never be compl... read more
Business response:
Your property has transitioned to management by Evergreen Residential. Vinebrook Homes no longer has any maintenance or property management staff in your local area and we are unable to service your property.We have shared your concern with Evergreen Residential. Please submit your maintenance requests through your new resident portal with Evergreen. You can also reach out to them at ***** ******** or ***********************.Thank you,Vinebrook Homes
Service or Repair Issues I am filing a formal complaint against VineBrook Homes due to serious issues during my current attempt to rent a property from them in Columbus, Ohio. These issues include poor communication, misinformation, significant inconvenience, and emotional distress and I'm not scheduled to have possession of home until 10/16/2025. • Aug 25-27, 2025: I inquired about two properties and was sent a email with rental criteria and open houses for different properties. I emailed again and was advised "we can tour... read more
Business response:
Hello ******** ********,We show that the same day you were to take occupancy of the home, you reported your concerns and that that move in was cancelled and monies were refunded in full.Please let us know if there are additional concerns you have with the process by e-mailing customerservice@vinebrookhomes.comThank you,Vinebrook Homes
Customer Service Issues I've been a long term tenant of Vinebrook Homes and have never experienced anything major until recently, when a dispute arose concerning use of my driveway. The driveway was clearly advertised in VineBrook's rental listing, and their own attorney confirmed the the MLS shows the property includes a driveway. Despite this VineBrook has accused me of breaching my lease for using the same driveway I've used for years. This situation began in June 2025, and Vinebrook was notified immediately. Instead of r... read more
Business response:
This is an ongoing legal case where our attorneys are interacting with attorneys for the neighboring property owners. Steps are being taking to resolve the property line dispute. An offer was made to reduce the resident's rent due to the loss of the driveway space, but it was rejected and a demand was made by the resident for rent adjustment AND $70,000 in compensation for emotional distress. We cannot meet that request but will continue to work on a resolution. We cannot publicly comment on the resolution while the case is ... read more
Billing Issues Hello, I keep getting water bills from the previous tenants and some how VineBrook put the charges on my account! I been trying to get in contact with someone but to no prevail they haven’t called me back nor paid the PAST DUE charges. I moved in 6/13/25. You see the billing date is June 20, 2025. I received this bill a few weeks of moving in versus every 3 months. This is not correct!
Business response:
*******,Thank you for reaching out about this concern. I understand waiting for outreach about this issue has been very frustrating. Our Utilities team is currently investigating the charges on your bill and will address it with the City of Milwaukee. Thank you for your patience. We'll be back in touch once they have reached a resolution.Thank you,Vinebrook Homes Customer Service.
Service or Repair Issues I am a renter of vinebrook homes since December 2017. I have always paid my rent on time and up held my end of the lease contract. However, I have now been without a refrigerator for 12 days after submitting a maintenance request on Sept 24. Being told it would be delivered finally on Sat Oct 4! It was never delivered I have no point of contact for anyone at vibebroook outside of the 3rd party answering service which I've spoken with too many times to count. I've submitted emails and work orders to n... read more
Business response:
Hello ******,We understand that waiting for the delivery of the refrigerator has been a source of frustration. Our records show that you first submitted the service request on Wednesday, 9/24 and that a technician visited your property on Wednesday 10/1. A new refrigerator was ordered that day and was scheduled for delivery on Saturday 10/4. On Tuesday 10/7, you let us know that the refrigerator was never delivered. We reached out to Lowe's and rescheduled delivery for Friday 10/10. We believe the refrigerator has been deliv... read more
Billing Issues I was told to $3015.97 to move into there property at 303 monnell st high point nc on 7-22-22 and that didn't include first month's rent. The ren was 1275.00 a month. She said since I was a owner operator and self employed i had to pay double the deposit in the form of a cashiers check. They recently changed their name to evergreen live and they said vinebrook only gave them 1275.00 this by far close to being fraud. I've reached out to both parties only to have calls sent to voice. I would like to know where i... read more
Business response:
Mr. *******,In the screenshot you have included, it clearly states that August's rent is included in the amount you were being asked to pay that day.I have attached a copy of your ledger that shows your move in charges.That $3015.97 covered your $1275 deposit amount, rent for the remaining days of July and rent for August. You made that payment on 7/22. You did not have to make another payment until September as you had paid August rent along with your deposit. Only the $1275 was a refundable deposit amount, the rest was Ren... read more
Service or Repair Issues I am writing to formally express my deep concern and frustration regarding the ongoing flooding and unsafe conditions in my rental home at **** ******* *****, I have asked repeatedly over the last two years to have the issue of lower-level flooding fixed, it is still unresolved despite multiple promises made by Vinebrook. It is especially unjust and unacceptable that I am now facing the threat of eviction when Vinebrook Properties has consistently failed to uphold its own legal and contractual respo... read more
Business response:
Hello,Thank you for speaking with our team today. We know it can be a burden when large repairs take longer than expected. We understand that you are satisfied with the work that has now been completed and the $350 concession you were offered. If you have any further concerns, please reach out to us at customerservice@vinebrookhomes.comSincerely,VInebrook Homes
Product Issues I was told by ********* to submit a rental application for a property. I did just that. And she rented the property to someone else and refused to return my application fee or use it towards another property.
Business response:
Hello, Our records show that this was a section 8 application, and the application was canceled due to not having a current voucher. A Vinebrook staff member attempted to reach out to the prospect but did not hear back. We can continue to work with the prospect, as soon as we have an accurate voucher number. A leasing agent should be reaching out with a list of available section 8 approved homes. If you have further questions, please reach out to customerservice@vinebrookhomes.com
Frequently asked questions about VineBrook Homes Dayton
How is VineBrook Homes Dayton rated?
VineBrook Homes Dayton has a 1.6 star rating with 1,411 reviews.
When is VineBrook Homes Dayton open?
VineBrook Homes Dayton is closed now. It will open at 8:00 a.m.