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Waste Pro
- Hazardous Waste Disposal
- Athens, GA
About this business
Location details
1405 Danielsville Rd, Athens, GA, 30601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I posted a two-star review a few days ago and wanted to share an update. Mike, the manager, personally called me to understand what went wrong, and I really appreciated that. He was patient, took the time to listen, addressed the issues quickly, and followed up to make sure everything was handled as promised. That level of attention and follow-through meant a lot to me. I’m looking forward to a good business relationship with waste pro. Thank you Mike!
Business response:
Thank you for your wonderful feedback, Beth! We greatly appreciate your positive review and are glad to hear that Mike was able to address your concerns effectively.
I’m a new customer - 1 month. Difficulty getting the can to my house to start service with unmet promises daily that it would arrive, they missed the first pick up, they scheduled a free special pick up to make up for the rocky start and missed that. After the ice on Monday others in the neighborhood received the schedule Friday pick up but they missed mine again. I changed because of the special price deal and am wondering why I ever did that. I’ve had more problems in one month than I had with my previous company in fiv... read more
Business response:
Hi Beth, we understand your frustration and hope you understand the unexpected circumstances with the recent winter weather, and how some road conditions may have caused delays in certain areas of service. We would like to look into your case and need additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Athens. Please email your service address and contact information at mkts... read more
Waste pro We have been a customer over 7 years we have phone records emails and voicemails to prove you in fact know our location. So spare me the BS of sending a reply back saying you cant find me cause I will post everything I have. Brandon Eaton
Business response:
Hi Bray, We received both of your reviews and need more information to help you with your service issues. Please email us at mktsm@wasteprousa.com with your service address and contact information. We will then look into this with the local team and hopefully come to a solution for you. - JK
No pick up in over two months, called repeated, myself and my wife. Ive written letters through the website and ive received calls back only with broken promises. Ive been billed for services that hasnt been receiving and that bill will not be paid. Customer service folks are nice and seem concerned but the lack of response from the pick up service is weak and lacking. I dont know if its there supervisors, lack of employees or what. But after two plus months of non service and weeks and months prior to that. I ve had to see... read more
Business response:
Hi Bray, Customer feedback is important to us at Waste Pro. Unfortunately, we cannot locate you as a Waste Pro customer in Athens. To address service-related concerns we require additional information. Please email us at mktsm@wasteprousa.com with your service address and contact information. We hope to hear from you soon. - JK
Sent an email saying i had extra trash from Christmas. Never heard back so i called spoke to someone told them said she had sent the message to dispatchers. Said she woul also have them call me never got a call i took tradh out in tied up bags. They came about 5 left trash. They at least say we cant pick it up. We have been loyal customers. Just disappointed in service
Business response:
Hi Mary, Customer feedback is important to us at Waste Pro. Unfortunately, we need a bit more information to help. Please email us at mktsm@wasteprousa.com with your service address and contact information. Also which email did you send the request to for an additional service pickup. We hope to hear from you soon, to follow up with the local management team.- JK
Yes. It looks like I’m not the only one having trash not picked on a timely manner. My trash has been picked only once on time. I called today and Lisa confirmed my trash was going to be picked up and today and again on Wednesday. It was NOT picked up. I think I’m done. I’m don’t have time to keep calling and can’t keep leaving my trash bin filled it the brim outside. It’s like they just don’t care. Calling first thing in the morning.
Business response:
Hi Jennifer, Customer feedback is important to us at Waste Pro. Unfortunately, we cannot locate you as a Waste Pro customer in Athens. To address service-related concerns we require additional information. Please email us at mktsm@wasteprousa.com with your service address and contact information. We hope to hear from you soon. - JK
I was told my trash and recycling service would begin on 12/01/2025. I put my bins out on 12/10 and was supposed to be picked up on 12/11. They didn’t pick it up on Thursday or Friday. I called late Friday afternoon and was told there was a route schedule issue and it would be picked up on today 12/15. Guess what? My trash is still sitting there!!! I feel I am being lied to . Apparently whoever schedules the routes doesn’t know what they’re doing. Just notify the driver and surely they can see 2 waste pro bins and just empt... read more
Business response:
Hi Johnny, Customer feedback is important to us at Waste Pro. Unfortunately, we can't find you as a Waste Pro customer in Athens. To address service-related concerns, we need additional information from you. Please email us at mktsm@wasteprousa.com with your service address and contact information. We hope to hear from you soon. - JK
Have had this service since 1 November, 2025 and in that time Waste Pro has NEVER picked up our recycling on the scheduled day. Trash pick up, no problems. The recycling takes multiple phone calls and several days of waiting. This is a major failure.
Business response:
Hi Steven, Customer feedback is important to us at Waste Pro. Unfortunately, we cannot locate you as a Waste Pro customer in Athens. To address service-related concerns we require additional information. Please email us at mktsm@wasteprousa.com with your service address and contact information. We hope to hear from you soon. - JK
Worst company ever!
Business response:
Thank you for taking time to rate our company. However, to look into any issues that you are having, we need some more information. Can you email us your service address and what the problem is to mktsm@wasteprousa.com and we can try to investigate things for you. - JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 4.2 star rating with 1,089 reviews.
When is Waste Pro open?
Waste Pro is closed now. It will open tomorrow at 8:00 a.m.