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Waste Pro
- Waste Management Solutions
- Doraville, GA
About this business
Location details
3512 Oakcliff Rd, Doraville, GA, 30340, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
For some unknown reason, we cannot get the yard waste truck in our neighborhood to come into our cul-de-sac on a regular basis. Even after On behalf of the 4 residents on my street, we miss the regular pickup for yard waste often & we have called several times inquiring about when the truck will pick up our waste. We are continually told a truck will be sent out in the next day and then, no one shows up. We have asked for refunds on more than one occasion & told we would be "credited" for the missed service, but it continues... read more
Business response:
Good Morning Gary, We take your feedback seriously. We will have local management reach out to you via email to determine your location for resolution. If you would like, you can also contact us directly at wpcr@wasteprousa.com with your address and telephone number. Thank you. LR
I came back to change my review because Tamika was most gracious in replying and making right. Honestly never had a problem with the company prior to this.
Business response:
Your feedback is incredibly valuable. We appreciate you taking the time to share your experience with us. Thank you.
No stars 0/5. Trash was not picked up on time due to weather... understandable; however, due to late pickup, there is excessive trash. Charges approximately 30 to return. Horrible customer service
Business response:
Hi Torre, we understand your frustration and need additional information to check the rescheduled routes in your area due to current weather conditions. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Doraville. Please email your service address and contact information at mktsm@wasteprousa.com. We look forward to hearing from you. Thank you. - JK
I woke up to a nice surprise today! Tamika (Sorry if I mispelled your name) the Waste Pro office manager called me this morning to tell me that they took my complaint seriously and wanted to "do my wrong right." She not only gave me a full refund but also offered to have me serviced for the rest of the year at no cost. I just wanted my money back so this is more than what I expected. Thank you Tamika for your GREAT offer and for caring about your customers!!!
Business response:
Your review is appreciated. Thank you for taking the time to share your experience with us. Glad we were able to turn things around, and Tamika was able to help!
I was until last month a paid customer with Waste Pro for my yard waste but they were not servicing me consistently. Indeed, I had to call them almost every time I put my yard waste outside because they did not collect on my collecting day (Wednesday). They most of the time waited until my next Wednesday pickup, which created backup and slowed my progress in cleaning up my yard. For that reason, I canceled my membership with Waste Pro but they had already charge my card for the next semester. When I called to cancel, I was t... read more
Business response:
Hi Nicole, we understand your frustration and require additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Doraville. Please email your service address and contact information at mktsm@wasteprousa.com. We look forward to hearing from you. Thank you.- JK
Juan Hudson is a very careless employee of this company. He left my broken down boxes on the road as the machine did his job wrecklessly. He didn't even both to pick up the broken boxes. He also knocked over my neighbor's trash bin in the process of picking up their recycling and didn't pick it up until I came outside and confronted him about his careless actions. The machine on the recycling bin is making the employees of this company lazy and careless. I'm very disappointed with this service that I PAY for!
Business response:
Hi Ann, thank you for contacting Waste Pro in Doraville! We value your feedback and your business. Unfortunately, we do not have enough information provided to verify you as a customer. Please contact us at mktsm@wasteprousa.com with your name, service address, and phone number; we’d love to resolve this. - JK
Yard waste has not been picked up for 2 weeks in arrow and got the same repones that it would be picked up on Friday but it is still here. I've been lied to for 2 weeks. Gwinnett County is next.
Business response:
Hi Don, we understand your frustration and require additional information to locate you as a customer and investigate your concern. We apologize for any inconvenience you have experienced and look forward to resolving this concern with our local team in Doraville. Please email your service address and contact information at mktsm@wasteprousa.com. We look forward to hearing from you. Thank you. - JK
Horrible. Still waiting for my yard waste to be picked up.
Business response:
Don- We got your first review and are needing to know your local service address to see what is going on. Please email us at mktsm@wasteprousa.com and we will be able to help better serve you and narrow down the route with our local team. - JK
Four weeks ago, my trashcan mysteriously disappeared. I have no idea what happened to it, we put it out on trash day, and when we got home, there was no trashcan. The following business day, I called to find out what happened, and I was told that a new trashcan would be delivered to me that week. The next week, no trashcan. I called again and was reassured that I would most definitely have a trashcan by the end of the week. The following week, no trashcan. This has been repeating itself ever since, and when I called today, t... read more
Business response:
Hi Angela, thank you for contacting Waste Pro in Atlanta! We value your feedback and your business. Unfortunately, we do not have enough information provided to verify you as a customer. If you could please contact us at mktsm@wasteprousa.com with your name, service address, and phone number, we can then confirm your account and see how we can get you a container. We look forward to resolving this, and earning a 5 star review. -JK
Frequently asked questions about Waste Pro
How is Waste Pro rated?
Waste Pro has a 3.9 star rating with 773 reviews.
When is Waste Pro open?
Waste Pro is open now. It will close at 5:00 p.m.