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Waterfall Resort Alaska
- Fishing
- Ketchikan, AK
About this business
Location details
Waterfall Resort Alaska., 320 Dock St, Ketchikan, AK, 99901, United States
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Recommended
Resort and staff were fantastic except for one, the most important one, our guide, Jeff A. ("Jiggy"). First day, a half day, Jiggy was short, gruff and barely personable. The three of us have been on sport fishing boats for 40 years from Cabo San Lucas, San Diego, Neah Bay to Seward. We can deal with short, gruff and barely personable boat captains. What we couldn't deal with is he got gruffer, quieter and more non-responsive as the 5 day trip went on. The tipping point was on day 3 when he decided on his own we would spend ... read more
Business response:
Thank you for sharing your feedback. It’s disappointing to hear that your experience didn’t meet your expectations. While we’re glad you were able to take home 65 pounds of fish each, we understand that the journey and overall experience matter just as much. Unfortunately, we weren’t made aware of your concerns with your guide during your trip. If we had known, we would have switched guides to provide a better experience. We pride ourselves on delivering top-notch customer service and ensuring our guests have the best trip, ... read more
If you come here DO NOT USE Luis. He is a mean guide. Talks crap about the entire company while you are with him. Guy seemed very condescending and under prepared(formally) for the job. We want real fisherman not EGO filled fake captains here in alaska. Waterfall is great but that guide is NOT!
Business response:
Thank you for your feedback, Johbi. Our goal with every guest is to match the beauty and adventure that Alaska naturally provides with our own great service. We'd love to hear how we could earn 5 stars from you. Please call us at (800) 544-5125 so we can continually improve. Thank you.
Business response:
Thank you for providing your feedback and letting us know about this issue, Shannon. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us on (800) 544-5125 and we'd be happy to address your concerns. Thank you for taking time to let us know. Waterfall Resort Alaska
Frequently asked questions about Waterfall Resort Alaska
How is Waterfall Resort Alaska rated?
Waterfall Resort Alaska has a 4.8 star rating with 801 reviews.
When is Waterfall Resort Alaska open?
Waterfall Resort Alaska is open now. It is open 24/7.