Waterford Lakes Animal Hospital

4.7

Veterinarians
Orlando, FL

About this business

Healthcare Veterinarians

Location details

11951 Lake Underhill Road, Orlando, FL, 32825, United States

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Weekday	Schedule	Status
Mon	7:30 a.m. to 6:00 p.m.
Tue	7:30 a.m. to 6:00 p.m.
Wed	7:30 a.m. to 6:00 p.m.
Thu	7:30 a.m. to 6:00 p.m.
Fri	7:30 a.m. to 6:00 p.m.
Sat	8:00 a.m. to 1:00 p.m.
Sun	Closed

4.71,403 reviews

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Ann Hardiman Prohaska

12 years ago

Esco Bren

a month ago

I would not recommend this hospital to anyone. It's hard to tell which vets really have their animals health at heart to the fullest and ive seen how some get bribed to not really keep animals alive! Shame on you Rik Patel.

Business response:

While we are unable to find a record of you in our system, we take the integrity of our veterinary team and the care we provide to all our patients very seriously. The concerns raised in your review are troubling, as we always strive to ensure the highest standard of care for every animal. We understand how deeply distressing it is when a pet is not well, and we are genuinely sorry for any pain you may have experienced. We would appreciate the opportunity to discuss this matter further and address your concerns in detail. P... read more

Nicholas Kuntz

3 years ago

You guys are the worst animal hospital all you want is money when you refuse to fill a script for someone’s dog without there shots is really low and down right disgraceful I will never go back and tell everyone how bad your service is and all you want is money I went to guys for 6+years and everytime I go there’s different doctors and now I know why

Andrea Magsambol

4 years ago

There are two types of veterinary clinics: ones that care about the health and well-being of your animals, and ones that try to nickel and dime you due to the emotional distress from your hurt pet. We've taken our pets to WLAH for 2 years without any problems until now. I took my dog in 5/24 because he had a pretty deep cut on his ear. Their treatment plan was to clip and clean the area [$45.85], an injection of pain meds and antibiotics [$74], medically super gluing the wound, and the cost of the cone [$25]. Then the tech m... read more

Business response:

Andrea, we understand that veterinary care can be costly, which is why we always try to accommodate our clients to the best of our ability. We will always do our best to provide you with the information and educational resources to make the most informed decision for your pet. Thank you for taking the time to share your feedback. Our goal is to provide the highest quality care to our patients and we appreciate hearing about your experience.

Lynne Anderson

7 years ago

My family and I have used this vet for many years. After this last visit we will not be returning. The total lack of communication is dissapointing to say the least. It's hard enough to have a sick pet but to not have a return call for 2 days to get test results just makes it worse. I now have a sick dog and need to start over with a new vet.

Business response:

Hi Lynne, As a valued client we are sorry to hear you weren’t satisfied with our service. We appreciate you allowing us to address your concerns & we hope you know it will always be our goal to exceed expectations. We wish your pup a speedy recovery.

Carol Hansen Powers

8 years ago

We waited 3 1/2hrs. We were just about to walk out. Than the doc came in and took our dog to give him 2 shots and put a cone on and it took another 1/2 HR later. We left and it cost us 300.00. Not impressed. Be will to wait!!! There were maybe 3 cars in the parking lot.

Business response:

Our goal is to treat your pet with great care, like you are part of the family...we missed that opportunity with you and for that we are extremely regretful. Please call the office and ask to speak w/Laura our Client Service Mgr. We want to ensure you are 100% happy. 407-382-3818