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Wellesley Terrace at Short Pump Apartments
- Apartments
- Richmond, VA
About this business
Location details
3807 Chase Wellesley Ct, Richmond, VA, 23233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | 1:00 p.m. to 5:00 p.m. |
Maintenance Service is very good I have been living in this community for last 3 years. Very nice neighborhood. Maintenance is very good, especially the guy Syed, he is awesome in taking care of the maintenance requests.
Pool party Perfect fun filled party.Music ,refreshment and water what more does kids wants. And adults relaxing near pool is awesome part of party.Love Wellesley n its parties.
Business response:
We take pride in Wellesley Terrace and we're so happy to hear that you feel the same, thank you! It's great to hear that our wonderful staff and especially our maintenance team have contributed to your positive experience and we will strive to keep up the good work! If there is anything we can do for you moving forward, you are always welcome to come and speak with us in the office. Thanks again and we look forward to seeing you at future events!
Good customer service I am living here for past 6 years in this apartment from 2012 , l would like to appreciate Mr.Tweh , his service is always good , he is kind and helpful to all residents here, during the emergency he comes even after the office hours .He is very friendly to everyone. I would like to thank for his effective service.
Resident I have been living at Wellesley Terrace since November 2017, and I love it.The staff is very helpful and kind. The maintenance personnel is very efficient. I felt that they me a priority and I was very satisfied with the service that I received. Thank you! The staf here has always gone above and beyond the call of duty to assist me in every way and I'm eternally grateful. Keep up the good work!
Great location Apartment complex offers excellent amenities: swimming pool, clubhouse, exercise room, tennis court and a volleyball court. Great location with shopping mall, grocery stores, restaurants nearby. If you enjoy the outdoors including a great location this is the place for you.
Beautiful lake poor customer service My light went out in my kitchen & I have called for 3 days. No one has come out to fix the light still. The girl answering the phone has been very rude each time. I've even told her I have a visual disability and even then rude & not sending someone immediately. We've had to eat out for 2 days and I'm assuming today will be the third. It would take no more than 5 minutes to get it changed. I moved in mid-year 2020 and my rent has gone up almost $400. They're totally willing to stick it to... read more
They are very slow in responding specially after signing lease Property and location is good but service is very poor. I had very hard time getting response from management team. End up paying more for ending lease. Did not receive proper communication. Make sure you clear terms before signing lease.
They do not care Terrible rude management. They do not care about tenants. They will not return your deposit, and they will try to make you pay for extra things and threaten to take you to collections if you do not pay.
Business response:
Hello Joe, I apologize about your frustrations with communication and your move-out experience. We do our best to provide excellent customer service to all our residents, so it is disappointing to hear that the ball may have been dropped. I would greatly appreciate the opportunity to discuss this with you over the phone at your convenience. Could you please reach out to me directly at 804-360-2163 so we are able to remedy all of your concerns quickly. Thank you
Do NOT do it If you're thinking about moving here DONT do it. For the money my husband and I are paying, all the issues we've had are not worth it. Problem 1: There is NO hot water on the regular bases. When I called the leasing office to explain the hot water situation that has been happening ever since we moved in, I was told that it is not a priority because of the temperature outside but someone from maintenance can come by within a week. Again, this issue has been going on since we moved in in August. Problem 2: Mildew ... read more
Business response:
Marissa, we would like to apologize for your experience at Wellesley Terrace. We’re known for providing first-class customer service, and we regret that we missed the mark. Please give us a call at your earliest convenience. We look forward to speaking with you and exceeding your expectations in the future.
Frequently asked questions about Wellesley Terrace at Short Pump Apartments
How is Wellesley Terrace at Short Pump Apartments rated?
Wellesley Terrace at Short Pump Apartments has a 3.5 star rating with 265 reviews.
When is Wellesley Terrace at Short Pump Apartments open?
Wellesley Terrace at Short Pump Apartments is open now. It will close at 5:00 p.m.