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WellNow Urgent Care

4.5

About this business

Location details

204 South Broadway, Saratoga Springs, NY, 12866, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.5677 reviews
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A M.'s profile image
A M. 
rating
4 weeks ago

During a short vacation, WellNow Urgent Care served as my emergency place for asthma care. The office staff were friendly, helpful, and efficient, making check-in and getting me into the examination room quick and smooth. Dr. Nick Izzo is relatable and put me at ease; I felt comfortable and confident in his care. The staff were also very friendly. Overall, Wellness Urgent Care is a trustworthy and excellent provider. I highly recommend it for emergency care needs. 

Business response:

Thank you so much for your kind words, A M! We really appreciate you taking the time to share your experience with us. -The Customer Service Team 

Megan P.'s profile image
Megan P. 
rating
9 months ago

The staff were friendly enough. We scheduled an appointment for 1:30 pm and didn't get in immediately - waited about 30 to 45 minutes. Be careful if you're an out of state resident. They "don't accept out of state insurance" and their litmus is if you have a non-New York license. 

Business response:

Hi Megan. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. 

Val B.'s profile image
Val B. 
rating
10 months ago

Professional and friendly care provided by Dr. Izzo and the entire staff at the Saratoga Springs office. Checked in in a timely manner which aligned with my scheduled appointment time. An in-depth medical review of condition including an X-ray was provided. Highly recommended! A+++ 

Business response:

Thank you so much for your kind words, Val. We really appreciate you taking the time out to share your experience with us. 

Andy V.'s profile image
Andy V. 
rating
3 years ago

Came in here for a pre op pcr test on a Sunday. No wait time, the staff filled out all paper work, I signed two forms and was on my way for the test. Friendly staff all around. Results came in 1 day. I highly recommend this urgent care. They have great hours and a staff who knows how to handle most urgent care situations. 

Nicole I.'s profile image
Nicole I. 
rating
4 years ago

Can't say enough great things about the Saratoga Springs, NY Wellnow office. Polite, respectful and extremely helpful staff. Our family has used this office on 4 different occasions for Covid Testing and have found them to be efficient and accommodating. Staff is always pleasant and go out of their way to help. Testing is quick and results back same day usually. Great job Saratoga WellNow!!!! 

Sue G.'s profile image
Sue G. 
rating
a week ago

First off Clifton Park/Halfmoon office. It is clean and the staff is very kind. I am sure I got what I needed BUT They have an online appointment feature,great I made mine for 3:30 on Saturday 11/22:2025. I arrived at 3:15 and was told they were seeing patients 2.5 hours out. I have a 3:30 appointment Yes but we have other patients (she did say walk-ins) and only 1 provider. Okay,sure I come back at 5:30? You could but if we contact you and it takes you longer than 5 minutes to show u... read more

Business response:

Hi Sue, we understand how frustrating long wait times can be. We appreciate your patience and would love to hear more about your experience—please email us at wecare@wellnow.com. -The Customer Service Team 

Theresa B.'s profile image
Theresa B. 
rating
2 months ago

I visited their facilities in May 2025. They double billed me. After 4 months and several phone calls they still haven't refunded my money. Be careful!!! 

Business response:

We’re sorry for any billing concerns, Theresa. Please email us at wecare@wellnow.com, and we’ll be happy to assist! -The Customer Service Team 

Christopher G.'s profile image
Christopher G. 
rating
3 months ago

Staff-receptionist in particular- was incredibly rude and impatient with my wife who was in pain and disoriented. Zero compassion or empathy toward a suffering patient. Awful experience. 

Business response:

Hi Christopher, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Haley M.'s profile image
Haley M. 
rating
4 months ago

Terrible experience employees were not supportive and helpful. Took forever to get in the appointment room and there was only one other person in there. Most of the employees didn't even know how to do anything. 

Business response:

Hi Haley, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 677 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.