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WellNow Urgent Care
- Urgent Care
- Saratoga Springs, NY
About this business
Location details
204 South Broadway, Saratoga Springs, NY, 12866, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
Brought my brother in law in for some x-rays due to a fall at home. We had him balanced between two of us . We opened the door and got no greeting or "do you need some help" from the girl behind the desk. We struggled to get him into a chair sat there for 5 mins then the girl behind the desk says. Oh if you need x-rays we can't do that today. She could have asked us this when she saw us come in. We then got him back up and again no offer of help or even. A "hey would you like a wheelchair" she just went back to her phone... read more
Business response:
We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
Trash don't go here they will charge you after the fact even without insurance even after you go up to the cashier to pay while you are still there. Then they will send you to collection for a bill you never knew you had you won't get contacted before hand they will just send you to collections for something they said they will cover do to having to go back for a second visit for the same exact thing within a few days of each other with their recommendations that you return. Wouldn't of been a big deal but they are the ones ... read more
Business response:
Hi Austin, we’re really sorry you’re experiencing this. We’d love to help—please email us at wecare@wellnow.com so we can take a closer look. Thanks for reaching out! -The Customer Service Team
I wanted to like this place. I really did. The ability to book online was a dream--no gambling on how long I'd be stuck in a waiting room with a toddler. But that's where the good part ends. We walk in--not a soul at the front desk. Just me, my child, and the sound of time passing. Eight full minutes before anyone even acknowledged we existed. Cool, cool. We finally get to a room, door shuts behind us. Now, I'm a nurse, so I tend to notice when things aren't done correctly. Like, oh, I don't know... taking vitals when a pa... read more
Business response:
Hi Jessica, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@well.com. Thank you for bringing this to our attention.
If you have Medicad Medicare advantage don't go here they will charge you 45 dollars to be seen they didn't care I poured toner in my eyes on accident and fell off a curb they refused me medical care
Business response:
Thank you so much for your kind words, Mary. We really appreciate you taking the time out to share your experience with us!
Terrible, I made my appointment so I could expedite my visit. I'm here for a drug screening, that's it. One hour and forty minutes and I'm still waiting. Totally unorganized.
Business response:
Hi Stiffish. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
People told me not to come here and I still did. I will never come here again. I found that I walked in and was warmly greeted by the front desk staff right away, checked in quickly, the nurse who did my intake was friendly and seemed to listen. I was excited because I felt so sick and it wasn't a long wait to be seen. For a walk in I feel like that is rare. I often have sinus infections and I know when I have a bad one. I've lived in this body for 40 years and trust me I am the first one to know when something is wrong. The... read more
Business response:
Hi Shona. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
It has now been 72 hours since my PCR Covid test was taken. If it has put undo stress on their labs, then they should have stopped walk-ins sooner. All I can think is that this was a financial decision. I will not be returning to a WellNow facility.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.5 star rating with 677 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.