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WellNow Urgent Care
- Urgent Care
- Rensselaer, NY
About this business
Location details
573 N Greenbush Road, Rensselaer, NY, 12144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:30 p.m. | |
| Tue | 8:00 a.m. to 7:30 p.m. | |
| Wed | 8:00 a.m. to 7:30 p.m. | |
| Thu | 8:00 a.m. to 7:30 p.m. | |
| Fri | 8:00 a.m. to 7:30 p.m. | |
| Sat | 8:00 a.m. to 7:30 p.m. | |
| Sun | 8:00 a.m. to 7:30 p.m. |
I got nervous after having booked this appointment and seeing the poor reviews. But my experience was wonderful. I had an appointment and only waited roughly 10 mins before seeing someone. The front desk wasn't especially friendly but she was okay. the actual nurse, Dr. Amy and the x-ray specialist were all amazing. My little girl broke her wrist and they were all so kind with her. The X-ray specialist gave her stickers, the doctor let her pick a toy from the treasure chest. My spouse couldn't be there but he FaceTimed and D... read more
I was seen in a reasonable amount of time and got the care I needed after a fall. Two issues to mention: if you go there and think you may want an X-ray, find out UP FRONT whether it's available. The day I was there, the X-ray tech had called out, but the receptionist did not tell me that. I didn't find out until later when I was seen by the provider. I was given the choice to go to Latham for the X-ray or come back the next day. Then the next day it turned out the tech goes between several sites, so I had to wait for her t... read more
Business response:
Hi Sue. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I had such a great visit here! The staff was friendly and the facility was super clean. I highly recommend! Pro tip, if it's not an emergency call ahead to get a place in line! Plus they have a Slushy machine
NEVER AGAIN!! 3.5 hours to get some blood drawn. Tried to push tests I don't need. They have "clean" and "dirty" pens but then the girl behind the desk tried to hand me the same iPad the 3 people before me used. Had to ASK for some sanitizer. If I wasn't sick before I probably will be now.
Business response:
We value your feedback regarding the wait at our WellNow clinic, Chiapet. Providing prompt urgent care services is a top priority, and we want to ensure your concerns are addressed. Please email your visit details (full name, date of birth, location and date visited), to wecare@wellnow.com, so we can look into this and follow up with you.
I arrived for an appointment that I scheduled ahead of time online. Spent an hour in the waiting room past my appointment time, before being taken to an exam room, where I waited for almost 2 more hours. The doctor was very apologetic and explained that he was the only doctor on hand, and the place was becoming rapidly crowded. Well Now is a scam owned by Private Equity. They very obviously understaff the locations to increase their profits, which puts strain on the employees and leads to patients having negative experienc... read more
Business response:
We value your feedback regarding the wait at our WellNow clinic, Matthew. Providing prompt and compassionate urgent care services and clear billing are top priorities, and we want to ensure your concerns are addressed. Please email your visit details (full name, date of birth, location and date visited), to wecare@wellnow.com, so we can look into this and follow up with you.
This is legitimately the worst wellnow I have ever been to. We usually go to the one in Troy by HVCC, but this one had an earlier appointment . I was not seen for over 1.5 hours for a strep test and then was asked to see a telehealth provider to "save time." Stuck there for 2.5 hours. To top that off, the toilet was clogged in the building, so the entire area smelled like poop - not sewage, straight poop. Not a concern for the staff in any way - but open to let you know why it reeked. I will never come here again and will ... read more
Business response:
Hi, Mike. Thank you for bringing your concerns to our attention. We appreciate you sharing both your experience and your feedback. We'd like the opportunity to look into what happened during your visit. When you have a moment, please email us at wecare@wellnow.com with your full name, date of birth, visit date, and the WellNow location you visited, so we can review your concerns and follow up with you.
I made an appointment for 2:30, I checked in at 2:16. Waited 2 hours just to see doctor then waited another hour for X-ray results. Supposed to be "Urgent " care. I didn't expect to get right in, but I didn't think I would have to wait 3 hours.
Business response:
Thank you for your patience, Michele. At WellNow, our medical team is committed to providing thorough, high-quality care to every patient, which can occasionally impact wait times. We’d like to hear more about your visit. Please email us at wecare@wellnow.com with your name, DOB, and visit date so we can look into this further for you.
Four o'clock appt for what might be a tick bite. All was quiet. Waiting room empty. Still, I waited 25 minutes to be put in a freezing cold examination room (a/c was cranking). I was left there. After 35 more minutes, I had to leave. They said, "sorry, we had a couple of emergencies come in" but the place was dead quiet and the staff were calm and relaxed. I hate urgent care because I never know what the outcome will be. This was a bad experience today .
Business response:
Thank you for bringing this to our attention, Mary. What you described is not how we want our patients to feel and does not reflect the level of care and respect we pride ourselves on. When you have a moment, please email wecare@wellnow.com with additional details so we can look into this.
The worst place you could ever go. Avoid at all costs. The customer service, and the doctors are both horrid. It's a bunch of kids that have no business being in charge of any persons well being.
Business response:
Hi Ryan, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4 star rating with 664 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.