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202 Broad Street, Glens Falls, NY, 12801, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
I understand that places are short staffed but when we walked in the receptionist told my husband to scan a QR code to check in. It required all his insurance information and payment, so pretty much doing the receptionist job for her. Add a ridiculous wait time and a high price copayment, it was not a great time
Business response:
Hi Katherine. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I have been to this location at least a dozen times since it's opening... I've always been satisfied with our care and experience. However, I brought my 4-year-old in, who was moaning from an ear infection, and was greeted by a very rude man with glasses at the front desk. He informed me rudely that it would be a 1-2 hour wait, and I told him that was fine, I'd rather him be seen tonight. He said "okkkkkk" then asked for my insurance card. I said I had lost it, but had a photo on my phone and had been treated here many times... read more
This is the second time I have been into this place and won't go back anymore. Each time I walked out the door with nothing that I wanted and nothing useful, but of course a nice fat bill, eh? This time was ridiculous. I haven't been able to sleep for three nights now. Not a wink. I have never experienced this before, and I am honestly starting to feel nuts with the sleep deprivation. On top of that, my joints are all hurting, I have a constant splitting headache, and i'm having terrible sweats and chills in rapid successio... read more
Today, Jan 27th 2023, I received a $400+ bill from this office for a visit that took place on December 22, 2021, THIRTEEN MONTHS AGO. When I went in for that visit not only did they not do anything of note (I was given the most basic physical exam and was told I could not get a hospital referral - what I actually needed.) On top of that, the first thing I confirmed when I set foot in the door was that they took my insurance. Fast forward to today where I get charged $380 because "the service is not covered" (I was informed ... read more
Business response:
Hi Ethan. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include the patient's full name, the date and location of your visit, and the best way to contact you.
Extremely slow service. Urgent care without the sense of urgency. Make an appointment or wait 2.5hrs to be seen. I left the place frustrated and worn out.
WellNow Urgent Care has a 4.5 star rating with 711 reviews.
WellNow Urgent Care is open now. It will close at 8:00 p.m.