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WellNow Urgent Care

4.5

About this business

Location details

202 Broad Street, Glens Falls, NY, 12801, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.5711 reviews
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Katherine S.'s profile image
Katherine S. 
rating
a year ago

I understand that places are short staffed but when we walked in the receptionist told my husband to scan a QR code to check in. It required all his insurance information and payment, so pretty much doing the receptionist job for her. Add a ridiculous wait time and a high price copayment, it was not a great time 

Business response:

Hi Katherine. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Molly T.'s profile image
Molly T. 
rating
2 years ago

I have been to this location at least a dozen times since it's opening... I've always been satisfied with our care and experience. However, I brought my 4-year-old in, who was moaning from an ear infection, and was greeted by a very rude man with glasses at the front desk. He informed me rudely that it would be a 1-2 hour wait, and I told him that was fine, I'd rather him be seen tonight. He said "okkkkkk" then asked for my insurance card. I said I had lost it, but had a photo on my phone and had been treated here many times... read more

Jack M.'s profile image
Jack M. 
rating
2 years ago

This is the second time I have been into this place and won't go back anymore. Each time I walked out the door with nothing that I wanted and nothing useful, but of course a nice fat bill, eh? This time was ridiculous. I haven't been able to sleep for three nights now. Not a wink. I have never experienced this before, and I am honestly starting to feel nuts with the sleep deprivation. On top of that, my joints are all hurting, I have a constant splitting headache, and i'm having terrible sweats and chills in rapid successio... read more

Ethan F.'s profile image
Ethan F. 
rating
3 years ago

Today, Jan 27th 2023, I received a $400+ bill from this office for a visit that took place on December 22, 2021, THIRTEEN MONTHS AGO. When I went in for that visit not only did they not do anything of note (I was given the most basic physical exam and was told I could not get a hospital referral - what I actually needed.) On top of that, the first thing I confirmed when I set foot in the door was that they took my insurance. Fast forward to today where I get charged $380 because "the service is not covered" (I was informed ... read more

Business response:

Hi Ethan. Our billing team would be happy to assist you with any questions about your bill. Please reach out to billing@wellnow.com and include the patient's full name, the date and location of your visit, and the best way to contact you. 

Dede Z.'s profile image
Dede Z. 
rating
3 years ago

Extremely slow service. Urgent care without the sense of urgency. Make an appointment or wait 2.5hrs to be seen. I left the place frustrated and worn out. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.5 star rating with 711 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is open now. It will close at 8:00 p.m.