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WellNow Urgent Care
- Urgent Care
- Fenton, MI
About this business
Location details
3220 West Silver Lake Road, Fenton, MI, 48430, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
terrible place with unprofessional employees who mix up results and lie about their clients
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
I hadn't been to this facility since 2022, and it seems like it has once again changed ownership. I came in for a painful UTI. After filling out all my information on a tablet, I was told (even though I hadn't even been seen yet) that my visit would cost $82.50! I was floored, as I have both Medicare and Blue Cross. My Co-Pay is $20.00! I also did not have any "previous balance". So, I said "No Thank You" to their service, and walked out the door and to another facility. It seems to me that they are trying to scam people, wh... read more
Business response:
Hey Christine, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team
I hadn't been to this facility since 2022, and it seems like it has once again changed ownership. I came in for a UTI. After filling out all my information on a tablet, I was told (even though I hadn't even been seen yet) that my visit would cost $82.50. I was floored, as I have both Medicare and Blue Cross. My Co-Pay is $20.00! I also did not have any "previous balance". So, I said "No Thank You" to their service, and walked out the door and to another facility. It seems they are trying to scam people, who are already in a ... read more
Felt like a big inconvenience to all of them will not be returning. The doctor questioned if I smoked and second guessed me because he smelled smoke on my hair which felt totally inappropriate.
Business response:
Hi Hailey. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
I was told I had allergies and that my nose was swollen on one side. what I do have is a sinus infection and a very bad deviated septum. At least go somewhere where someone will listen. The counter help was very nice though.
They do X-rays but don't have a licensed technician and if they do they are very bad at readings they will just try an get you out as quick as possible i broke my radial bone towards the elbow they took X-rays and said I had only sprained my shoulder when my shoulder was fine
Impossible to get a COVID test. The receptionist has absolutely no clue on how to check people in and doesn't have any remorse after making people with appointments wait. She accidentally sent out another patients information to another unrelated patient and blamed it "on the system". Will never be back. Will tell everyone to avoid WellNow urgent care.
I was refused treatment unless I was able to list all of the medications I was allergic to. Their application, via an app on my phone, forced me to include my Social Security Number. The woman I spoke with during the video chat was rude. I won't ever go back. So disappointing especially when feeling unwell.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.2 star rating with 985 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.