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WellNow Urgent Care

4.2

About this business

Location details

3220 West Silver Lake Road, Fenton, MI, 48430, United States

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WeekdayScheduleStatus
Mon08:00 a.m. to 8:00 p.m.
Tue08:00 a.m. to 8:00 p.m.
Wed08:00 a.m. to 8:00 p.m.
Thu08:00 a.m. to 8:00 p.m.
Fri08:00 a.m. to 8:00 p.m.
Sat08:00 a.m. to 8:00 p.m.
Sun08:00 a.m. to 8:00 p.m.
4.21,010 reviews
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Brook H.'s profile image
Brook H. 
rating
a month ago

First off, I want to say that the care my family has received here has always been excellent but since they were bought out by another company last year, the hassle of dealing with their billing department (an overseas call center) is not worth it! I have been trying to settle a bill from the summer of last year with them that they billed to my insurance incorrectly. I have stayed in constant contact with them trying to get it resolved but they refused to contact my insurance company to try to figure out what went wrong and ... read more

Business response:

We understand that billing issues can be stressful, and we're truly sorry for any frustration this has caused. Please email us at wecare@wellnow.com, and we will look into it. -The Customer Service Team 

David W.'s profile image
David W. 
rating
2 months ago

Never, ever, for any reason give wellnow a credit or debit card. If you have insurance they will not forward the bill to the insurance company if they can charge your card. They will wait many months and forward your bill to a medical collection agency and you will be hit with charges on your card one day and you will have no idea what for until you spend many hours on the phone. Even with bbb assistance it will be very difficult to recover your money. Wellnow pretty much does business on the edge of thievery ! They get les... read more

Business response:

We understand that billing issues can be stressful, and we're truly sorry for any frustration this has caused. Please email us at wecare@wellnow.com, and we will look into it. -The Customer Service Team 

Ellen R.'s profile image
Ellen R. 
rating
2 months ago

Horrible doctor who oversees care - Ata Taher... our mother has dementia and he decided to consult with her when we weren't in the room. Caused more confusion! And didn't consult the other specialist, caring for her.. finger pointing at its best. We will never go back! Someone in acute kidney failure, but says it's not her kidney. It's a virus? Go back to medical school. 

Business response:

Hi Ellen, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team 

Chris B.'s profile image
Chris B. 
rating
3 months ago

I don't recommend due to the quality of service of the staff. If you can find any other after hours care I would recommend you go there first. Unless this is your last resort. 

Business response:

We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team 

Angel S.'s profile image
Angel S. 
rating
5 months ago

terrible place with unprofessional employees who mix up results and lie about their clients 

Business response:

We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team 

Christine W.'s profile image
Christine W. 
rating
7 months ago

I hadn't been to this facility since 2022, and it seems like it has once again changed ownership. I came in for a painful UTI. After filling out all my information on a tablet, I was told (even though I hadn't even been seen yet) that my visit would cost $82.50! I was floored, as I have both Medicare and Blue Cross. My Co-Pay is $20.00! I also did not have any "previous balance". So, I said "No Thank You" to their service, and walked out the door and to another facility. It seems to me that they are trying to scam people, wh... read more

Business response:

Hey Christine, we're sorry to hear about this. When you have a moment, please email us at wecare@wellnow.com. We're here to help and would love to look into this for you. -The Customer Service Team 

Christine W.'s profile image
Christine W. 
rating
7 months ago

I hadn't been to this facility since 2022, and it seems like it has once again changed ownership. I came in for a UTI. After filling out all my information on a tablet, I was told (even though I hadn't even been seen yet) that my visit would cost $82.50. I was floored, as I have both Medicare and Blue Cross. My Co-Pay is $20.00! I also did not have any "previous balance". So, I said "No Thank You" to their service, and walked out the door and to another facility. It seems they are trying to scam people, who are already in a ... read more

Hailey A.'s profile image
Hailey A. 
rating
a year ago

Felt like a big inconvenience to all of them will not be returning. The doctor questioned if I smoked and second guessed me because he smelled smoke on my hair which felt totally inappropriate. 

Business response:

Hi Hailey. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you. 

Todd W.'s profile image
Todd W. 
rating
2 years ago

I was told I had allergies and that my nose was swollen on one side. what I do have is a sinus infection and a very bad deviated septum. At least go somewhere where someone will listen. The counter help was very nice though. 

Frequently asked questions about WellNow Urgent Care

How is WellNow Urgent Care rated?

WellNow Urgent Care has a 4.2 star rating with 1,010 reviews. 

When is WellNow Urgent Care open?

WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.