This profile has been claimed by the business owner or representative.
WellNow Urgent Care
- Urgent Care
- Brockport, NY
About this business
Location details
6555 Fourth Section Road, Brockport, NY, 14420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The front staff were amazing constantly checking on how I was. it's very busy there due to flu season so I understand the frustration and long wait times. thank you for being here.
Business response:
Hi, Tim. Thank you for your support! We are glad to hear that your experience with us was positive.
Staff was very empathetic and kind they were very busy but still found time to see if i was doing ok and offered me water for my sore throat. Really great care here.
Business response:
We’re so glad to hear you had a great experience! Thanks for your support—we truly appreciate it. -The Customer Service Team
Great care the staff are awesome took care of my neck pain perfectly. Thank you so much.
Business response:
Hi, Tim. Thank you for your support! We are glad to hear that your experience with us was positive.
Excellent care. One hour and twenty minutes. For small foot fracture. I was very pleased with the staff. I called ahead, but you can't make appointments. Walk in. Cared for quickly and professionally.
So ridiculous there is legit NO ONE here! Parking lot empty. Had an appt at 1:50!! It's now 2:55 and we have been sitting in this little exam room with zero attention!! I can see why they have 1.5 stars. Hire more people don't accept appts online that you can't accommodate!! Something...do something!!!
Business response:
Hi Kristi, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
no use in going to urgent care. Brockport ASAP or Strong emergency if you really need help. Tried because ASAP was closed and emergency $$$$. Live and learn.
Business response:
Hi Joyce. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
My boyfriend called them to see if he could get a covid test done there and they said yes. They said they take walk ins until 4 pm so he drove 30 minutes to get there and arrived at 3:40. when he arrived he was told they were no longer taking walk ins. This place will waste your time and have you driving around sick as a dog to be no help at all.
Business response:
Hi Kelly, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@well.com. Thank you for bringing this to our attention.
My appointment was at 2:30p and it's currently 3:10p. I am still waiting locked in a tiny room. No one has come to check in or anything. There is one person that was ahead of me awaiting a drug test. Not a single thing urgent about this place.
Business response:
Hi Madison. We sincerely apologize for the delay and the lack of communication during your visit. If you’d like, please reach out to wecare@wellnow.com so we can address your concerns and improve your experience.
If I could I would leave less than one star. I went in for a visit and was unable to pay due to them not being able to accept a payment. I went back a few days later and paid the bill. They tried to overcharge me when I went back to boot. Six days later they took money out of my account which I NEVER authorized. They took an amount which was greater than the cost of my visit. I was told twice that I would be getting a refund. That was several weeks ago and when you call billing now you can never get through! Also I ... read more
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 512 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.