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WellNow Urgent Care

4.2

Urgent Care
Brockport, NY

About this business

Healthcare Urgent Care

Location details

6555 Fourth Section Road, Brockport, NY, 14420, United States

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Weekday	Schedule	Status
Mon	08:00 a.m. to 8:00 p.m.
Tue	08:00 a.m. to 8:00 p.m.
Wed	08:00 a.m. to 8:00 p.m.
Thu	08:00 a.m. to 8:00 p.m.
Fri	08:00 a.m. to 8:00 p.m.
Sat	08:00 a.m. to 8:00 p.m.
Sun	08:00 a.m. to 8:00 p.m.

4.2492 reviews

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Tim M.

a year ago

Great care the staff are awesome took care of my neck pain perfectly. Thank you so much.

Business response:

Hi, Tim. Thank you for your support! We are glad to hear that your experience with us was positive.

Kate B.

3 years ago

Excellent care. One hour and twenty minutes. For small foot fracture. I was very pleased with the staff. I called ahead, but you can't make appointments. Walk in. Cared for quickly and professionally.

Kristi W.

3 months ago

So ridiculous there is legit NO ONE here! Parking lot empty. Had an appt at 1:50!! It's now 2:55 and we have been sitting in this little exam room with zero attention!! I can see why they have 1.5 stars. Hire more people don't accept appts online that you can't accommodate!! Something...do something!!!

Business response:

Hi Kristi, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team

Joyce A.

6 months ago

no use in going to urgent care. Brockport ASAP or Strong emergency if you really need help. Tried because ASAP was closed and emergency $$$$. Live and learn.

Business response:

Hi Joyce. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team

Kelly R.

6 months ago

My boyfriend called them to see if he could get a covid test done there and they said yes. They said they take walk ins until 4 pm so he drove 30 minutes to get there and arrived at 3:40. when he arrived he was told they were no longer taking walk ins. This place will waste your time and have you driving around sick as a dog to be no help at all.

Business response:

Hi Kelly, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@well.com. Thank you for bringing this to our attention.

Madison F.

7 months ago

My appointment was at 2:30p and it's currently 3:10p. I am still waiting locked in a tiny room. No one has come to check in or anything. There is one person that was ahead of me awaiting a drug test. Not a single thing urgent about this place.

Business response:

Hi Madison. We sincerely apologize for the delay and the lack of communication during your visit. If you’d like, please reach out to wecare@wellnow.com so we can address your concerns and improve your experience.

Michelle H.

a year ago

If I could I would leave less than one star. I went in for a visit and was unable to pay due to them not being able to accept a payment. I went back a few days later and paid the bill. They tried to overcharge me when I went back to boot. Six days later they took money out of my account which I NEVER authorized. They took an amount which was greater than the cost of my visit. I was told twice that I would be getting a refund. That was several weeks ago and when you call billing now you can never get through! Also I ... read more

tracy r.

a year ago

Made an appointment online, received a text that confirmed it's booked. When I show up,they tell me OOPS, sorry......we don't take walk-ins after 7:30. It's a new system and we are still working out the kinks.How is this a walk in when I booked an appointment ONLINE WITH THE COMPANY THAT ACCEPTED IT?!?!?!? They just didn't want to be bothered to do anything. She said I can come back tomorrow....oh, ok. Kiss my...

Business response:

Hi Tracy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.

Heather K.

a year ago

No care whatsoever. Only there will be a 3 hour wait time. Yeah I'm not paying out of pocket to sit and wait for 3 hours. Goes to show people are not a priority anymore and how the health system is screwed up. It's really sad.