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WellNow Urgent Care
- Urgent Care
- Brockport, NY
About this business
Location details
6555 Fourth Section Road, Brockport, NY, 14420, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
The front staff were amazing constantly checking on how I was. it's very busy there due to flu season so I understand the frustration and long wait times. thank you for being here.
Business response:
Hi, Tim. Thank you for your support! We are glad to hear that your experience with us was positive.
Staff was very empathetic and kind they were very busy but still found time to see if i was doing ok and offered me water for my sore throat. Really great care here.
Business response:
We’re so glad to hear you had a great experience! Thanks for your support—we truly appreciate it. -The Customer Service Team
Great care the staff are awesome took care of my neck pain perfectly. Thank you so much.
Business response:
Hi, Tim. Thank you for your support! We are glad to hear that your experience with us was positive.
Excellent care. One hour and twenty minutes. For small foot fracture. I was very pleased with the staff. I called ahead, but you can't make appointments. Walk in. Cared for quickly and professionally.
My daughter had got bitten by a bug at camp, so I had taken her to the well in Brockport, New York. we were seen by a PA by the name of Rob. He was great. The staff was great no issues there. I did Rob that my daughter may need some prednisone. He said no she He Benadryl itch stick and Zyrtec allergy meds went to Walmart grabbed all the things gave her the meds the next day my daughter woke up foot even more swollen. I contact the well by phone was placed on hold for an hour and three minutes after I hung up the got ... read more
Business response:
Hi there. Thank you for bringing your concerns regarding your daughter's visit to our attention. We appreciate you sharing both your experience and your feedback. We’d like the opportunity to look into her experience further. When you have a moment, please email us at wecare@wellnow.com with the patient's full name, date of birth, and the location/date visited so we can review your concerns and follow up with you.
So ridiculous there is legit NO ONE here! Parking lot empty. Had an appt at 1:50!! It's now 2:55 and we have been sitting in this little exam room with zero attention!! I can see why they have 1.5 stars. Hire more people don't accept appts online that you can't accommodate!! Something...do something!!!
Business response:
Hi Kristi, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
no use in going to urgent care. Brockport ASAP or Strong emergency if you really need help. Tried because ASAP was closed and emergency $$$$. Live and learn.
Business response:
Hi Joyce. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
My boyfriend called them to see if he could get a covid test done there and they said yes. They said they take walk ins until 4 pm so he drove 30 minutes to get there and arrived at 3:40. when he arrived he was told they were no longer taking walk ins. This place will waste your time and have you driving around sick as a dog to be no help at all.
Business response:
Hi Kelly, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@well.com. Thank you for bringing this to our attention.
My appointment was at 2:30p and it's currently 3:10p. I am still waiting locked in a tiny room. No one has come to check in or anything. There is one person that was ahead of me awaiting a drug test. Not a single thing urgent about this place.
Business response:
Hi Madison. We sincerely apologize for the delay and the lack of communication during your visit. If you’d like, please reach out to wecare@wellnow.com so we can address your concerns and improve your experience.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 581 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.