WellNow Urgent Care

Tom C. 

on Yelp

6 months ago

I made an APPOINTMENT using the automated system to input information. I successfully filled out the application and waited until my spot in line was reached before driving to the urgent care facility, upon reaching the facility I discovered that there was a hidden backlog of people. A line within a line. I was made to believe that using my VA benefits would cause Kim profound difficulty and she doesn't seem knowledgeable on computers. I had to call a VA nurse to get her to admit all she needed was information she already ha... read more

Sharell F. 

on Yelp

11 months ago

Terrible don't come here if it's urgent waited for 3 hours in pain never seen just to be sent to the emergency room 

Zabrina G. 

on Yelp

a year ago

This is a rude and horrible clinic they pulled $427 out of my bank account today without permission I have insurance through my company they were rude to me and refused to run my card when I called them about pulling that money with out permission they claimed when I saw last week for strep I signed a paper being responsible for bill but I only gave permission for a $40 co pay not $427 beware if you go here they are shady and crooked thiefs 

Kara B. 

on Yelp

a year ago

I would give zero stars if possible. My daughter went to WellNow in O'Fallon, IL in July and Aug of 2023. I then get a bill for $465 in February 2024, first one mind you, to pay immediately. I knew something had to be wrong, because we have insurance and it shouldn't be this high of a bill for what was done. When I called WellNow, I was informed they couldn't look at the account because it was turned over to collections. REALLY??!! I then was transferred to the collection agency, they couldn't see the account yet and to... read more

Rachael G. 

on Yelp

a year ago

I brought my daughter into this location tonight after she sliced her finger on a knife and after it wouldn't stop bleeding. We arrived at 730 pm. The front desk lady asked what the issue was and I told her. She then looks at me and tells me they stop taking patients at 730. To say the least, this was ridiculous. I am not sure how they can turn away patients in need of URGENT CARE or turn away a young child in need of URGENT CARE. I will never go back to this place. 

Jami M. 

on Yelp

2 years ago

The girl at the front was a joke. Unbelievably rude. I wouldn't recommend this place just for the sorry excuse of customer service. 

Shannan H. 

on Yelp

3 years ago

This is my second ti.e coming here for a TB reading that should take less than 30sec. The lobby is empty, I hear people laughing and talking in the back, yet no one can look at my arm for 30sec. Very frustrating and why I don't enjoy co.ing here... 

Mary U. 

on Yelp

3 years ago

PA Angela Ianiatelli hung up on a call where I was requesting medical advice, tone was rude when I requested additional information about medication, and she ended the call when I asked for her last name. Event has been reported to WellNow Regional Practice Manager. If you go to this location, Barbara Becker was wonderful, as well as the front desk person who assisted me as best she knew. 

Toby T. 

on Yelp

3 years ago

If you want to sign up online for an appointment only for people with later appointments to be seen first, as well as several walk ins, then this is your place. For those of you that are sane, avoid this place like the plague.