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WellNow Urgent Care
- Urgent Care
- Indianapolis, IN
About this business
Location details
4903 South Emerson Avenue, Indianapolis, IN, 46203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
This place is extremely unorganized, the staff, namely the receptionist is very rude. They wasted two hours of my time, They told me they will see me in 30 minute, it was two hours later, and they did. it see me
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
Appointment or not you are waiting for 2+ hours. This is the biggest joke of an urgent care and should be called "on our time" care. There's no sense of urgency with anyone that works here nor seem to care. Just a bunch of zombies wasting time waiting for the clock to hit 8pm.
Business response:
Hi Bart. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
This place sucks. My son went in and 3 hours later was still sitting there. When he asked how long was told another 2 hours. Are you kidding me? Most of the patients waiting left. NEVER going again. Bullshit.
Business response:
Hi Sandra. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
you keep billing us for something that was already payed THREE TIMES!!! Not only that you said our insurance went through and we was fine then two months after you send us a bill we call our insurance they said it was payed multiple times! it's been over a year and you keep sending the same bill every month!
Business response:
Hi Lil. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Awful. We arrived at 4:55P, they close at 8P. The lobby was empty and we were encouraged to leave because the Doctor was about to go to lunch. My spouse had a high fever & chills post surgery. Do NOT go here if you want Urgent Care.
Business response:
Hi Allen. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
We scheduled an appointment online. We received a text from WellNow confirming the appointment. When we arrived we discovered that the doors were locked and the office was closed. I don't understand why they allow people to schedule appointments if they're going to be closed.
Business response:
Hi Becky. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
WellNow management does not care about their employees especially those who are dealing with life changing illnesses so how can you expect them to care about you or your family? i know an employee that just found out they had an chronic illness with a long paper trail of medical paperwork everytime they had to go to the hospital and they didnt care one bit about that young womans mental health or physical health. they need more compassionate people in upper management that actually knows how to open they mouth and speak and ... read more
Business response:
Hi Mikeia. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
Went in after scheduling online and sending in all of my insurance information. When I got to the front desk, the lady took my info again and let me know for whatever reason Cigna isn't working. She was directed to call Cigna in her system. She had me make that call. After the call, Cigna told me they cannot get Benefits and Eligibility from the insurance card and has to go to the Unified website. I had already been waiting for 20 minutes and then when I told the lady at the front, she said, "You mean I have to google it?" N... read more
If I can give this place a zero I would. Arrived at my 8 AM appointment 10 minutes early. It is 8:22 AM the urgent care facility has yet to open its doors. Didn't receive an email, text, or any notification that the urgent care will be closed.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 3.9 star rating with 626 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is open now. It will close at 8:00 p.m.