This profile has been claimed by the business owner or representative.
WellNow Urgent Care
- Urgent Care
- Swansea, IL
About this business
Location details
2524 N. Illinois Street, Swansea, IL, 62226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
they were quick, professional. I like how they got straight to the isuue, an made sure all was ok when you qere done.
Business response:
Thank you so much for your kind words, Heather! We really appreciate you taking the time to share your experience with us. -The Customer Service Team
Visited your facility on 1 Dec 2023. Service was excellent, however, not one person introduced themselves, not even the P.A. Only knew his name after I was discharged and saw it on my paperwork. They all knew my name and a brief history. Otherwise, everything was fine.
Business response:
Hi Milton. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
This was my 1st time visiting Well Now. I was very impressed with the great customer service from check in to checkout. Working in the medical field myself, I know it can take a toll on someone. The ladies and PA were very professional, timely, informative and kind. Thank you for caring for others in today's world. I appreciate the instruction and information that was provided for me. There was plenty of parking in front of the building. There is a Walgreens next door if you choose to use it to get your meds if needed. The... read more
Went to Well Now Urgent Care for a UTI. I had been to other urgent cares in the past and was unimpressed by their services. I thought I would give them a chance. I needed medical care immediately and sought their services. I was really impressed by the courteous and professional manner of the entire staff. The waiting time was very short compared to most E.R.s I've experienced. The treatment I received went to work right away and 3 days later I feel so much better. Special thanks to NP Michelle S. If you are in need of medic... read more
Staff was great NP Michelle S was awesome to work with Highly Recommend this place they got me right in
completely worthless / useless urgent care facility . no doctor or PA on site. told we would have to do a tela visit. why come to the urgent care or something you can do at home?
Business response:
Hi Randall, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
My family members have been rejected TWICE from being seen. My husband had shortness of breath following a respiratory infection. My daughter had a potential concussion. TBH he flat out said they wouldn't be able to perform any testing to help them. Seriously? One star is generous.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
I just got a check in the mail from you because I can assume you over charged me. I questioned the cost since I have very good insurance. So almost a year later I get all but $30 back. Hey thanks for my $100 back. I will never be back.
Business response:
Hi Laura, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
No interest from the front desk in helping me check in. Made me feel entirely unwanted
Business response:
Hi Aric, we're sorry to hear this. We want to help! When you have a moment, please send us an email at wecare@wellnow.com.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 444 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.