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WellNow Urgent Care
- Urgent Care
- Swansea, IL
About this business
Location details
2524 N. Illinois Street, Swansea, IL, 62226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
they were quick, professional. I like how they got straight to the isuue, an made sure all was ok when you qere done.
Business response:
Thank you so much for your kind words, Heather! We really appreciate you taking the time to share your experience with us. -The Customer Service Team
Visited your facility on 1 Dec 2023. Service was excellent, however, not one person introduced themselves, not even the P.A. Only knew his name after I was discharged and saw it on my paperwork. They all knew my name and a brief history. Otherwise, everything was fine.
Business response:
Hi Milton. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit and the best way to contact you.
This was my 1st time visiting Well Now. I was very impressed with the great customer service from check in to checkout. Working in the medical field myself, I know it can take a toll on someone. The ladies and PA were very professional, timely, informative and kind. Thank you for caring for others in today's world. I appreciate the instruction and information that was provided for me. There was plenty of parking in front of the building. There is a Walgreens next door if you choose to use it to get your meds if needed. The... read more
Went to Well Now Urgent Care for a UTI. I had been to other urgent cares in the past and was unimpressed by their services. I thought I would give them a chance. I needed medical care immediately and sought their services. I was really impressed by the courteous and professional manner of the entire staff. The waiting time was very short compared to most E.R.s I've experienced. The treatment I received went to work right away and 3 days later I feel so much better. Special thanks to NP Michelle S. If you are in need of medic... read more
Staff was great NP Michelle S was awesome to work with Highly Recommend this place they got me right in
horrible customer service. lady behind the counter is miserable to deal with if she's even there, most the time the office is just empty. stood for 15 minutes waiting till the secretary felt like coming back. made an appointment but it made no difference as nobody was there to check me in and i just got thrown in line with everybody else anyway. do yourself a favor and be treated elsewhere.
Business response:
Hi Jay, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
completely worthless / useless urgent care facility . no doctor or PA on site. told we would have to do a tela visit. why come to the urgent care or something you can do at home?
Business response:
Hi Randall, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
My family members have been rejected TWICE from being seen. My husband had shortness of breath following a respiratory infection. My daughter had a potential concussion. TBH he flat out said they wouldn't be able to perform any testing to help them. Seriously? One star is generous.
Business response:
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you. -The Customer Service Team
I just got a check in the mail from you because I can assume you over charged me. I questioned the cost since I have very good insurance. So almost a year later I get all but $30 back. Hey thanks for my $100 back. I will never be back.
Business response:
Hi Laura, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at wecare@wellnow.com. Thank you for bringing this to our attention. -The Customer Service Team
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 452 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open tomorrow at 8:00 a.m.