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WellNow Urgent Care
- Urgent Care
- Swansea, IL
About this business
Location details
2524 N. Illinois Street, Swansea, IL, 62226, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 8:00 p.m. | |
| Tue | 08:00 a.m. to 8:00 p.m. | |
| Wed | 08:00 a.m. to 8:00 p.m. | |
| Thu | 08:00 a.m. to 8:00 p.m. | |
| Fri | 08:00 a.m. to 8:00 p.m. | |
| Sat | 08:00 a.m. to 8:00 p.m. | |
| Sun | 08:00 a.m. to 8:00 p.m. |
No interest from the front desk in helping me check in. Made me feel entirely unwanted
Business response:
Hi Aric, we're sorry to hear this. We want to help! When you have a moment, please send us an email at wecare@wellnow.com.
We had an appointment at 6:20 and when we arrived, we were told it was a three hour wait and they closed at 8 PM so we would not be seen. I don't know what the point of making an appointment is at this place. It's not the first time this has happened, but it will be the last time I use them.
Business response:
We’re sorry your experience fell short of expectations. We’d like the opportunity to discuss your concerns. Please email us at wecare@wellnow.com with the patient's full name, the date of your visit, and the best way to contact you.
So made an appointment when I arrived they tell me almost two hour wait?? Only two people ahead of me. Then I find out it's only tele health with Doctor??I would not have came here if I knew in advance. Only a nurse on staff. I will update
Business response:
Hi Joesph. Our team is working diligently to safely see as many patients as possible during our operating hours. We appreciate your patience and sincerely regret any inconvenience.
I have visited WellNow Urgent Care 3 times now and every time is a failure. On my first visit, they left me waiting in the patient room for over an hour because they didn't think anyone was there. The second, the X-ray machine was broken & they sent me to the $$ ER! Yesterday I made an appointment & completed the registration online. This morning they had no record of me & wanted me to wait behind the 6 'Walk-INs'! #WellNO!
So I need an X-ray on my shoulder...not even going to bore y'all with the story of why I can't just go to my PCP. I was told to go to urgent care for an X-ray. I made an appt online yesterday and lined up a babysitter. On the way there this morning, I get the "You have a 9 an appt. Please let us know when you're here by texting HERE then wait in your car". I was two minutes away. Got there, "here". Waited about a minute and received this text: Due to this clinic being telehealth only today we will not be able to service y... read more
My daughter went for an X-ray on a sprained/possibly broken ankle and was told after X-ray to leave and they would call within 45 min, 5 hours and 3 phone calls later....just a sprain....I'll be getting a copy of that X-ray.
Frequently asked questions about WellNow Urgent Care
How is WellNow Urgent Care rated?
WellNow Urgent Care has a 4.1 star rating with 461 reviews.
When is WellNow Urgent Care open?
WellNow Urgent Care is closed now. It will open at 8:00 a.m.