Western Pest Services

Mary Anne A 

on BBB

2 years ago

I attempted to cancel my Orkin service contract and was informed that cancellations cannot be executed over the phone, and I was assured that I would receive a callback. However, rather than receiving this promised callback, a technician was dispatched to an empty residence and an unwarranted charge of $80.00 was imposed on my account.Such conduct not only strikes me as unethical, but it also gives an impression of deliberate disregard. When I repeatedly called to cancel, I was re-informed that I could not initiate a cancell... read more

Sandra B 

on BBB

2 years ago

We waited at our daughters house for 4 hours today waiting for Orkins to show up for first time *********************** NO ONE SHOWED UP and appointment was from 12:00-2:00. I tried repeatedly to call Orkins phone numbers that I used day before to set this appointment up but NO ONE ANSWERED. No one called. Yet my daughter gets an email after work today saying they were there!!!! They were NOT there cuz I WAS! Never using them again. A wasted day! 

LaCreasha J 

on BBB

2 years ago

Paid for service and follow up but will not call or do follow up appointment seeking follow up visit or reimbursement for another company to do what they refuse to do 

Stefan A 

on BBB

2 years ago

I called during weekend and scheduled an appointment for inspection following Monday. They gave me **** am and took my e-mail and phone number. The guy on the phone was helpful.The inspector did not shoed at 8:30 am and I called to find a more accurate estimate, they told me the inspector will be close to 10 am. Nobody showed or e-mailed or called or SMS - no contact to tell me what is up. It looks like they are the opposite of the voice recording they play for you while waiting to talk to someone. I was told last time that ... read more

Marie S 

on BBB

2 years ago

Im one of Orkins old customers. Due to the termites making a return from the bamboo floor and swarming my two rooms, I called the company around May 24th, 2023 for termites re-treatment. They told me that they will schedule a date and inform me soon, but I havent heard anything since. I dont want the termites situation getting worse, so I called again on May 30th, 2023, and then they scheduled on June 27th 2023, about A MONTH later! The efficiency of the company really sucks!Why not preparing hiring and training more service... read more

Danielle S 

on BBB

2 years ago

This branch is the worst. I can NEVER get a person to answer the phone when I need them. We had an issue with clover mites, I called 3 times over 2 days and got routed straight to their voice message each time. I called another service and they a) answered their phone with a live person and b) came the next day to treat the situation.I then tried to cancel my service with Orkin because this was not the first time we have had to call them several times to get something done - and I have called at least 7 times over 3 weeks (i... read more

ABRIANA H 

on BBB

2 years ago

So... I paid $468 for NOTHING! The spray that they provide, I could get that from Lowes or *********** If I would have know this I would not have wasted my time even contacting this company. Had I known the type of "services" they would actually provide, I would have saved myself 468 **** dollars ?? not only was the spray job half assed, I'm STILL missing 3 other trap boxes. But, here's the kicker... because I cancelled this waste of a service, now they wont provide me the other 3 trap boxes that i AGAIN... PAID 468 dollars ... read more

Lisa M 

on BBB

2 years ago

We obtained Orkin Pest Control in December 2022 for pest control. Service has been okay, but the issue I'm having is with them not crediting my account for payment. The payment has been verified with my bank as an electronic transaction, and they've been paid. They're. still trying to obtain the money from me, and when I contact them a rep named ***** is rude, and told me I needed to look up the number for corporate, because she didn't have it. I'm not paying them again, when it's on their end. All of the numbers listed for ... read more

Shannon L 

on BBB

2 years ago

Buyer BEWARE! I have a client who's had their termite bond with Orkin for almost 30 years. In the process of selling the house, it turns out there is some "old" termite damage and I can't get anyone to respond to me about fixing the $2,500 worth of damage so the he can move forward with the sale of the house. They're saying this damage is pre-existing but can't seem to provide anything showing that to be the case. I don't feel this is ethical business practice for them to NOT cover damage that they are responsible for. I wou... read more