Western Pest Services

Jacqueline T 

on BBB

a year ago

I am very disappointed with the way that I was treated by Orkin and the fact that I was lied to I been received no service none at all i sign up in April and no one showed up to spay my building until august at this point i had already got another company because they say they were coming out within a week i called no answer and then on top of every thing they are trying to charge me when they did not do what they said they were going to do 

Melissa G 

on BBB

a year ago

I paid almost $4k. They did an extremely sub par job despite multiple attempts to correct their mistakes. Months later and I am still doing my own exclusion, trapping mice, and paying them for doing absolutely nothing. They were terrible. 

Carmencita C 

on BBB

a year ago

I was pleased with Orkin until my service guy quit. Then the service went down hill fast! I tried to stay with them, but the new people just weren't doing the job well So, I called to cancel and was told that my last payment would come out on day of my last appointment September 15. I just received a collection notice from them saying I didn't pay all my bill and I was going to collection! They had me pass due 30 days! And today is October 4! And I owe over hundred dollars this is CRAZY. Their billing is crazy and I was neve... read more

Niti M 

on BBB

a year ago

I have two places around my house that have wasp nests. I called Orkin to come and get rid of it because there were a lot of them swimming around. They charged my card $375 the day I called for this service. One guy came over, spent 15 minutes around my house, and left. For one of the nests, he actually needed a ladder, because it was high, but I had never seen him with a ladder. He said he took care of it, and that it would take two or three days for them to disappear. Well, a few days went by and the wasps were still there... read more

Wesley H 

on BBB

a year ago

I was never told that my service was a contract. I was only told it would be 320 for the first visit and 90 every visit after. At no point does that sound like a contract. Manager said thst they did inform me it was a contract which I argued and he said there is nothing they can do. So I am stuck paying 90 a month for them to place glue traps which I could have done myself from ******** Will never be using orkin again. 

Kirsten D 

on BBB

a year ago

The contract of service for termite protection was signed in August, 2022. They installed the termite canisters in September, 2022. They came back to check on them when I was not home, I asked them to come back another day. They did not. I checked and ************* are not every **** feet apart around my house. I refused to pay the bill unless they come out. The manager showed ** in August, 2023. Said he was going to have people come out to check on the missing canisters. No one has contacted me, or come to the house. Now I ... read more

Jeffrey K 

on BBB

a year ago

30 day notice for cancelation is absurd! I'll start with the positive which is they came out quickly (6/20/2023) and took care of the issue that I had. I didn't feel that I needed reocurring service but was convinced to do so. The issue was eliminated after the initial service and I did not need additional service 30+ days later (7/28/2023) but accepted the service and paid. Having a second not necessary service scheduled for 9/26, I attempted to cancel by calling the local branch on **** at 12:26PM CST. I was informed I nee... read more

Brittany G 

on BBB

a year ago

Without a doubt the worst customer experience I have ever been put through.Our initial appointment was scheduled for Sat. July 29th. With flea services requiring you to be out of the home for 4+ hours, this is the only day that worked. We've got a kid and ********* so vacating is quite a process. We scheduled childcare and spent Friday night doing prep work(vacuuming, bathing each of the pets, etc.). Halfway into our scheduled service time, an Orkin rep called to cancel on us. Explaining our scheduling difficulties, Orkin of... read more

Mo M 

on BBB

a year ago

Home team pest control in **** is a scam. I caught the ****** who was supposed to do a service doing nothing but leaving a bill.Be also extra careful about their so called termite stations. There is nothing in these containers.I could see ants and other creatures in the yard and inside the house.After switching to another pest control and termite control company I havent had any issues.