Western Pest Services

Michael F 

on BBB

2 years ago

This company is an abomination. They do not live up to the terms of their contracts, and there is no way to reach them on the telephone. You call a local number, which directs you to a national call center, which bumps you back to the local number, which is nothing more than a voicemail promising a return call that is never made. Run, dont walk, away from these morons. 

Travis B 

on BBB

2 years ago

The most abysmal service I've ever encountered anywhere. Charged thousands of dollars and they didn't do anything for 3 months. Go literally anywhere else, they'll just keep your money. 

Tammy D 

on BBB

2 years ago

We called in and were given a cost of $284 for mice control to include sealing the home. Then they would go out every other month for $49. When the exterminator arrived she said she would not seal the home unless we paid $1500. What a SCAM! Do not use Orkin. The woman who works for them even knew that the business was doing this to other customers. Again more deceptive practices by large corporations. 

Julie Z 

on BBB

2 years ago

Beware of the Autopay option! I do not like having a business use autopay because they have the ability to take money from your bank account when they want to, but not give it back immediately. Ive told Orkin several times over to NOT use this option. But, they mistakenly did this at least 3 times. Its very problematic when you have a tight budget and you discover Orkin wrongly took your money. Its even more frustrating/infuriating when they tell you theyre sorry and youll get your refund in 5-7 business days. WHAT?!? Ive be... read more

Garvin M 

on BBB

2 years ago

Worst pest control company ever created! They try to keep you for a year! First bad sign! One Orkin rep told me that, they need to come back repeatedly because the rats come back due to spiders being a source of food. SMFH. When I told a tech what I was told, he said that was the most ignorant thing he ever heard! He didn't know that it was someone from his company that told me this. Second bad sign: I asked repeatedly for an invoice and/or description detailing what was done. The tech became a little annoyed and said he sen... read more

Lacy J 

on BBB

2 years ago

Terrible service from this business! I have canceled all services with them 3 times now and they keep sending people out and then charging me for it. I have cameras around my house and these people arent even spraying just knocking and leaving. Would absolutely NOT recommend using their services!! 

Michael R 

on BBB

2 years ago

(i) perform the Services set forth in Exhibit A. However, if a conflict exists between this agreement and any term in Exhibit A, the terms in this agreement will control;(ii) devote as much productive time, energy, and ability to the performance of its duties under this Agreement as may be necessary to provide the required Services in a timely and productive manner;(iii) perform the Services in a safe, good, and workmanlike manner using at all times adequate equipment in good working order;(iv) communicate with the Company a... read more

James G 

on BBB

2 years ago

Our experience with Orkin was not GOOD...AT ALL TERRIBLE: job continued to be incomplete, always giving excuses, poor followup, poor communication with **, did not keep appointments as promised, did not return calls and MORE!!!!WE definitely WOULD NOT REFER ORKIN....to anyone!!!!The experience, as far as communication was HORRIFIC! 

Terry N 

on BBB

2 years ago

Back in 2015 I had Spring Tails. They could not even slow them down. Their yellow page guarantee is deceptive, Returned last payment on Contract. I still have the spring tails(2023)