Western Pest Services

Adrijana B 

on BBB

11 months ago

Not fixing our bat problem (***************, *******). Hired them summer 2023 and paid over $2000 to get rid of bats in our attic. Wish we would have hired elsewhere because they are not doing enough to fix the issue. 

Marva D 

on BBB

11 months ago

***** said I needed treated insulation and close up entry points to deterr animals and rodents from entering my attic...they charged me over 6 thousand dollars to do this service ...I've been complaining for over 1 year that I still hear something in the attic...they ignored me for over a year then finally sent a guy out who inspected and said only half of my attic was treated.. why would I pay that much money for half and still animals and rodents still have entry in my attic...they lied to me and I wouldn't have agreed to ... read more

Georgia W 

on BBB

11 months ago

Yes, I am very dissatisfied with the price and customer service. I ended up overpaying and it was not understood as to why I was paying more. I ask to cancel my service but no cancellation took place because someone from ***** called and said he was headed to my house to do service. Of course, I asked him about the cancellation and was told to speak with a manager. I called a few days later to ask for a manager and didnt get one. I do recall asking more than twice for a manager and this person ignored me. She was talking in ... read more

Robin J 

on BBB

a year ago

Very expensive guy was here 20 minutes got a $300 plus bill 

Juan P 

on BBB

a year ago

Misleading advertising and fraudulent business practices. Untrustworthy, untruthful, and dishonest behavior. ************* ************************************************ To Whom It May Concern:Regarding the issue of payment to follow-up with Rollins Corporation Orkin Pest Control, please be advised of the following: Services to be provided by Orkin Pest Control outlined in a contract for the specific purpose of elimination of rodent invasion in the residence. On two occasions Orkin representatives scheduled follow-up appoi... read more

Bara R 

on BBB

a year ago

I have a a quarterly contract. In June, 6/2024 Orkin was due to perform their inside and outside service. They performed the outside service but never performed the inside due to the lack of communication. No one was home without prior notice especially I was a Saturday only client. That all stopped a year ago. They come when they want without notice. I was charged the fee of ******, so they have my money without a complete service. Since June I have stayed home and waited for Orkin five times on many summer Saturdays. June ... read more

Ewelina G 

on BBB

a year ago

Orkin is an absolute SCAM. I have never written a negative review in my life, but this company deserves it and then some. They TRICK you into a binding contract without an explanation that you are basically signing 2 contracts: one with ***** and one with the Rollins, ***** a company that makes sure you are making payments and if there is any issue with Orkin, Rollins washes their hands of it because they are just collecting payments. I have no issue with Rollins but ORKIN is an absolutely atrocious company that just wants a... read more

Butch A 

on BBB

a year ago

Lack of communication, faulty equipment, and ne response from any one at corporate After 7 times calling since July 2024 to the present Say one thing ,do something else DO NOT RECOMMEND AT ALL 

Kathy B 

on BBB

a year ago

Called Orkin on 08/30/2024 to set up an appointment for yellow jacket removal, was told by ******** they would have someone to our place on 9/03/2024 between 2-4pm. I was very specific about what would be needed as the yellow jackets are about 20 feet off the ground and a ladder would be needed to get up to them. Received a call on 08/31/2024 from Service Tech ****** stating he had been in our area that day and Orkin had not notified him that there was another call in same or he would have come out that day. I reiterated tha... read more