Western Pest Services

Jamila G 

on BBB

7 months ago

Orkin came to my home on 1/22/25 to inspect for bed bugs. The inspector found evidence of bed bugs in one room of my home. That day I signed a contract with orkin for them to treat my home for bed bugs. I was told that I would receive a total of 3 visits. The first 2 visits were to consists of them spraying/treating my home for bed begs and the 3rd visit was a follow up to ensure that the issue was resolved. I then scheduled for a technician to do the first treatment on 1/23/25. This technician did a great job or so I believ... read more

Chuhui K 

on BBB

7 months ago

I called *************, because we had mices problem,and manager came he inspection,then gentleman told us we need new installation attic, and crawl space will cost $23000.00???I told him, we don't have that kind money. I don't even money I need osteoporosis shut my health.I am a great didn't signed contract, but I signed contract auto pay from my credit card for monthly program, that was a big mistake. Jan 20, 2025 a gentleman came my house then, he told my husband he found 2 dead mices, he didn't clean up just let my husba... read more

Laszlo S 

on BBB

7 months ago

Our church leader signed a contract with Orkin for $1406.00 plus $91.00 per month for pest control service at our church in **************** on 2/13/24. We paid Orkin for 1 year in advance, at a discounted rate of $2310.00 per the salesman, on 2/23/24.6 months later Orkin started to bill us for more payments and provided a forged contract for the same service at $1636.00 + ***** per month, no discount. This is forgery/fraud and unacceptable.We have copies of both the original and the fraudulently altered contracts, both emai... read more

Michele B 

on BBB

7 months ago

I sent a check on January 11th for $1595.00 to Orkin via their servicing company Rollins ****************** (***). On January 12th I had a medical emergency and had to use money from my checking account. On January 13th I called *** and spoke with an agent to explain that my check would then not be covered by my bank. I subsequently paid with a *********** **** in the full amount of $1595 which the agent told me was OK to pay using a credit card. I asked the agent repeatedly if she could send my check back to me and she reas... read more

Thomas W 

on BBB

8 months ago

I'm very upset with Orkin and how they treated my 80 year old mother. My mothers condo is ***** sq ft and occasionally she sees very small ants in the summer so she reached out to ***** for to spray around her home. The person from the company sold her a monthly service for $50+ per month. That is stealing if you ask me. I oversee her finances and reach out to corporate to reverse or stop the charges because she does NOT need this service. And got nothing back. I finally went to the bank and had them cancel the service sever... read more

Alicia E 

on BBB

8 months ago

***** sold us on pest control. I was doing this all for my grandmothers house. He said we could cancel anytime and we signed the paperwork on an iPad which I'm sure you can imagine is a lot of signatures for paperwork. I said as long as I can cancel after some time, just to get the pest gone for now. We agreed upon the monthly charge rates. I went to cancel and i found out they actually put $13,000 on a payment plan saying they did all this work at the home the inital visits and it couldnt be canceled. We found this all out ... read more

Jacklyn R 

on BBB

8 months ago

I the service Ive experienced. Cannot get ahold of the technician that came to my house to give me a quote for a new service (he told me texting was the best way to get ahold of him) Ive called the office twice now to ask a simple question.. what is the pay off period for services if not paid off in full at beginning of serviceThe first ***** I spoke to said she would reach out to him and have him contact me. 5 hours later I call back again and get HANEEDA ( what she finally told me was her name). Not only does she continue ... read more

KJ R 

on BBB

9 months ago

I am writing to share my recent experience with your company's customer service department, which regrettably has been rather **************** my interactions with your customer service team, I have encountered several issues that have left me feeling frustrated and dissatisfied. I have found that the representatives lack the necessary communication skills to effectively engage with customers. Furthermore, they struggle to provide clear explanations regarding billing inquiries, often leaving me with unanswered ************* ... read more

Cathy D 

on BBB

9 months ago

They took my mother's money. They found that the mice were coming in around the radiator pipes. They only fixed 2/4 radiators. The technician was rude to my elderly mother. I called but the manager did not call back and when I called again was unavaible. They would not answer her questions about safety for her pet. They refused to send a different technician.