Western Pest Services

Gina A 

on BBB

a month ago

My service technician GP was terrific, the ant pest problem improved but is not gone after over a year. However, the billing department over bills beyond the contracted amount. I had easy pay set up for over a year for a same monthly fee. But each time I called the ***** number to change the technician's visit day, the automated system would say "You have an unpaid balance." ***** billed above and beyond the contracted easy pay but never ever alerted me. The double billed for a service that I was already paying for. It is st... read more

Deborah W 

on BBB

a month ago

Takes money and does not provide services. ***** to rip off customers. Have not refunded money that I am due. Two incidents happened In May 2024. Orkin came for a termite inspection as they had for the past 34 years. I was told I had a serious termite problem. The inspector called in for treatment, he was told there was no contract, even though he was there for an inspection. I was told it would cost $1,100 a month for treatment, which I refused. After I refused the $12,000 annual price, it dropped to about $8,000, then to a... read more

Edward S 

on BBB

a month ago

This business give false hope. I was told that the problem would be solved after paying $2600 to get the insulation, they told me that they would retrieve the mouse traps if any were caught and would also come out every 6 months, which did not happen. Their promise was not kept. 

John-Paul A 

on BBB

a month ago

When I told them Terminix could do the job for 4 thousand they said they would do it for 3 grand. We decided to go with them because of that. Just got the bill and it's almost $6,000.00. BE CAREFUL DON'T TRUST THEM 

Angela P 

on BBB

a month ago

TERRIBLE. No other word to describe our experience with Orkin. From the second I made the first phone call down to the last phone call to cancel service. Starting off, calling the phone number listed for the branch closest to our home I was transferred to a call center unbeknownst to me. During that phone call we were "scheduled" for our first inspection and service. After 2 hours of waiting during the allotted time frame we were given, no one showed. When I called again we were told we were never actually booked for that ti... read more

Melinda C 

on BBB

a month ago

I would have given a 1, but the lady was nice finally on the last time I called and they are refunding all the money. If not received I will come back and change this. 

Louise S 

on BBB

2 months ago

This service is absolutely horrible. Cant get anything right. Have had problems from the very beginning. From days of service to actually coming to home. Never had same tech twice had to repeat everything thing over with every visit one dig bat said Im here for your ant problem. I was like ants its a rodent problem. Never got the days of service correct could only do Saturday of the end of the month and the dummies were coming during the week or better yet said they were here were never in my home and want me to pay for serv... read more

Charlene S 

on BBB

2 months ago

Scheduled our 1st service with Orkin for ant control and no one showed up on time. Finally a technician called after our scheduled time and said hed be late. Im cancelling our one year agreement I signed this morning trusting this company would send someone at the scheduled time. I also canceled the appointment. 

john b 

on BBB

2 months ago

Paid $581 for bee removal from Canal. Critter Control of Albuquerque came out twice for 45 minutes to apply Delta Dust. Bee colony increased and had to get another company to address the problem and correct problems created by Critter Control. Am requesting a partial refund, and acknowledgement that bee removal is not what they do.