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Westmoreland Pharmacy New Albany
- Pharmacy
- New Albany, IN
About this business
Location details
1945 State St, Suite 100, New Albany, IN, 47150, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I'm a newer customer and in fact have been using location for a few months. So far I'm pleased with the service, the pharmacy is compounding a medication that my cat requires. So every two weeks I pay a visit. Once my prescription has been called in by my vet I receive a courtesy phone call to let me know that the meds are ready for pickup. I appreciate this service.
The last three times I've attempted to get a med refilled I've had to call multiple times to make sure it's getting done. Called today for a refill I called in 9 days ago and they said it was being processed. Excuse me? I have been out of the med for a few days. Intentionally called it in a week early since they have been taking a while. Maybe I'll get it today. Or next week. This is getting ridiculous. Add on to their 6% price increase and their service has gone down 99%. Please do better.
Business response:
We apologize that this has been your experience; that is not the level of service we aim to provide. We understand how important it is to have medications ready when you need them, and we apologize for the frustration and inconvenience this situation caused. Our team is working diligently to improve turnaround times while maintaining the quality, accuracy, and reliable service our patients expect and deserve. Your feedback is important to us, and we would appreciate the opportunity to speak with you directly. Please call and... read more
It took one week for them to fill a prescription, I called after the first 3 days went by and they just kept telling me it was in process and couldn't give me a timeline when it would be done. Their reasoning was "because they were so busy" A week later it was ready, meanwhile I ran out of the medicine 3 days ago and have been without. I was sent here after my original pharmacy closed, who would have it filled and ready within 24 hrs and for less cost. I'll be looking for a different pharmacy again.
Business response:
Hi Jesse, We are very sorry to hear about your experience. That is not the level of service we strive to provide. Our team is working diligently to improve turnaround times while maintaining the quality, accuracy, and reliable service you deserve. Our service expectations are high, and your experience matters to us. Please call and ask to speak with Corey or one of our pharmacists. We are committed to addressing concerns and providing the level of care you expect.
takes way too long to fill. I came from stark and that was much more timely. i called in A medication a week ago they said they just started processing it. think stark should have told people about this excessive processing time.
Business response:
Hi Olivia, Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear about the frustration caused by the delay in filling your medication. We understand how important timely service is and would really appreciate the opportunity to speak with you directly to review what may have caused this delay. Please feel free to call us at 812-944-6500 and ask to speak with Alex. We would love the opportunity to look into this for you and make it right.
I am not sure why but the time it takes to fill a script is ridiculous. I am nearing a week and a half to refill and this has been the situation every refill. Please increase staffing.
Business response:
Hi Jennifer, Thank you for taking the time to share your feedback—we truly appreciate hearing from our patients, both the good and the not-so-good. We’re sorry to hear about the delay you experienced and absolutely want to help get this resolved. Because we’re unable to identify or discuss patient-specific details publicly, we’d love the opportunity to speak with you directly and look into what may have caused the delay. Please give the pharmacy a call and ask to speak with a manager so we can review your prescription and ... read more
After a bad experience with Westmoreland, I changed pharmacies. Deciding perhaps I had been too hasty, I gave them another try. Unfortunately, the experience was just as bad. Not only are their prices higher than other compounding pharmacies, it takes them three times as long to fill an order. A prescription called in by 9AM at another compounding pharmacy, took over 48 hours for Westmoreland...not much help for someone who needs to use a prescription twice a day. There won't be a third chance.
If I could give negative stars I would! This has to be the worst most dis functioning business I've ever dealt with. They consistently lose prescriptions that my healthcare provider sends multiple times. I honestly don't know how a business can be so poorly run.
Horrible service takes minimum of 3 days to get a prescription ready and if out of state you can expect another 3 to 5 days to receive your prescription. Just recently placed an order, waited a week, and then was told that they were no longer able to ship to my state after they had known for a week that they were not going to be able to accommodate my prescription.
I always go to Walgreens but my doctor accidentally sent my prescription , first and last time ! They have 3 drive through windows and I waited over 45 minutes in line to get my prescription;( !!! This place is SLOW
Frequently asked questions about Westmoreland Pharmacy New Albany
How is Westmoreland Pharmacy New Albany rated?
Westmoreland Pharmacy New Albany has a 4.6 star rating with 457 reviews.
When is Westmoreland Pharmacy New Albany open?
Westmoreland Pharmacy New Albany is closed now. It will open tomorrow at 9:00 a.m.