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Whisper Outdoor
- Hot Tub & Pool
- Tulsa, OK
About this business
Location details
8200 E 41st St Suite 8248, Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This company is a total scam!! The numbers you are given for contact do not work and when you get ahold of a person they **** put you on hold as fast as they can and hang up on you. I was taken for $2k for a hot tub I never received and that no one at the so called corporate office could even track. Beware of ordering anything from this company. A refund is in order as well as an apology which I'm sure neither **** happen. I **** put this out there that I **** be visiting their said location here and if I cant get answers I ... read more
Business response:
How do you even know I received the wrong cover when you weren't even tracking the correct hot tub? See more issues to contend with. You didnt even give a good contact number? One that would be reliable to help solve the issue. Again more inconsistencies. All this statement tries to do is blow off the customer and buy more time either for more incorrect information or lies. Why dont I have an order #? Why dont I have an expected due date? Why arent you staying in communication with changes or updates? Horrible customer servi... read more
We had a defective lithium battery in our golf cart purchased from Aqua Living Factory Outlets in Nov. 2021. It would not charge. It took almost two months to get new battery. We were given at least six different times that they would be at our home to install battery. They not only did not show up but did not give us a call. I visited the store three times and was given a specific time frame and day each time. Same result - no one showed up and no one called. I took a demand letter to Drew Whitehurst, manager, outlining the... read more
Business response:
We apologize for the delay in receiving your replacement battery. A major contributing factor, but by no means completely mitigating, is that we are still trying to develop relations with technicians that specialize in carts for your service area. Thank you for your critique and we will use the information provided to improve.
The spa worked for 4 days. We've been waiting for almost 2 months to get parts and a technician out to fix it. Customer service is the worst! I've talked to them 7 times, lots of excuses, lost notes on the service, no follow up emails although they say they will, over an hour wait time to talk to someone.
Business response:
There was an issue with an initial parts order being erroneously deleted. A request to expedite the required components has been made. As soon as there is a tracking number associated with the shipment, we will be able to get the assigned technician to schedule for repair. The customer spoke with a representative on 09/30/22 advising of the game plan and delays in the shipping department. We apologize for the frustration you have experienced and are working to get this matter resolved.
Horrible experience bought hampton tub by catalina . They have the new bi fold top first day all moldings fell off been over 2 months now and still know body to repair . Horrible company avoid at all cost.
Spent 12k on a Catalina Spa and have had nothing but issues since we got it and the warranty is horrendous and that is an understatement. We have valve issues, base support issues and all the lining on the 1500 dollar cover fell off within days. I can't drain it because the valve cannot be found. I was sent a valve replacement in a FedEx bag not even in a box and we are expected to put it in ourselves. No return call on the three incidents we reported 2 months later. 24 x 7 support does not exist. Worst experience ever after... read more
I purchased a spa several months ago. We notified the company it arrived with a damaged cover and side of spa had deep gouge. We filled out warranty on line, contacted seller multiple times etx. Still no resolution. They take your money and fail to respond after deal is done.
Frequently asked questions about Whisper Outdoor
How is Whisper Outdoor rated?
Whisper Outdoor has a 3.8 star rating with 312 reviews.
When is Whisper Outdoor open?
Whisper Outdoor is closed now. It will open tomorrow at 10:00 a.m.