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Whisper Outdoor
- Hot Tub & Pool
- Tulsa, OK
About this business
Location details
8200 E 41st St Suite 8248, Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 5:00 p.m. | |
| Tue | 10:00 a.m. to 5:00 p.m. | |
| Wed | 10:00 a.m. to 5:00 p.m. | |
| Thu | 10:00 a.m. to 5:00 p.m. | |
| Fri | 10:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
If there was a negative star, I would use that! This entire company is a scam. It if obvious these Tina are factory flaws because 12 of the 15 jets are falling apart. The dealer said they were a flaw and that I should ask for replacements. I been trying for 6 months and keep getting turned away. The dealer in Springfield Oregon refuses to help us. Now all 3 of the water fountains spewed caulking and broke. Even though it is a plumbing part we thought it would be covered. They sent the new part, that doesn’t look like the bro... read more
Buy local. Delivery took 8 weeks. 4 weeks longer than was told at purchase. Tub worked for two weeks and then heater over heated tub to over 110 degrees. When I called on it I was told programming was wrong, then it was ambient temperature causing it, then it was my wiring connection. Over 8 weeks for service and still no repair or call back.
Business response:
The time frame referenced at point of sale is the estimated production forecast. We did receive the additional information requested on our third attempt and your components have been ordered.
They take forever to answer the phone, their warranty is too short (90 days), and then you pay for everything which of course breaks by then! The computer board broke within 8 months of buying my jacuzzi, and I had to hire an electrician to fix it. Go somewhere else!
I wish I would have read all these before I purchased! This was delivered with a broken panel, we were told one would be sent to us. The cover collapsed with in 3 months, one of the headrests just broke off while I was cleaning it. (I was not being rough with it or anything else) This was purchased in October and received in December 2022, Seabrook, NH. After complaining to our Salesman - I was told items would be replaced and we would get 4 new filters for all of our trouble, and guess what?! NOTHING has ever shown up! I em... read more
It saddens me to write this review, because some of the people at this Factory Direct business are actually good. Maybe we all band together to take legal acton. ISSUES Electricity in WATER Uncommunicative salesman Long lead time Order wrong Specs wrong Broken Jets No manual Ripped Cover Broken Air Cap Stripped/ Missing Screws Warped Panels/Strips Broken Stereo Vinyl cracked middle bar Weak Swim current FIRST: VERY DELAYED We ordered the largest in ground spa they have and it took 1.4 years to receive- we had little to NO up... read more
****DO NOT BUY HERE**** I bought a hot tub from Kathy Heron about 8 months ago. The hot tub itself so far... no complaints. However, it took about 2 phone calls and 3 months' worth of text messages to get a lid for my hot tub that i purchased. When finally on May 26th I was informed that my New Lid was available. I drove down to Sumner again, after being told that it would be delivered to find a nicely sealed cover with my name on it. The wrapping had two other names that had been crossed off. I figured this is still good. A... read more
****DO NOT BUY HERE*** Sure wish I was one of those lucky people who gave a 5 Star review!!! But no….. our story is exactly like the majority here from all the lies from the salesman to the horrible customer service, spa not working properly, leaks, excuses, delays, incompetent “service techs”, more and more BS and still do not have a working spa!!!! Soooooo disappointed and sick to have wasted so much money with this lousy place less than a year ago!!!
Business response:
The replacement spa pack was received on 07/08/2023 per FedEx tracking: 633402892612. A work order has been assigned and will be scheduled promptly to resolve all concerns. Thank you for your patience.
Don’t walk, run from this company. I had an amazing experience with the purchase process. But they bullied me on the delivery portion of the sale. Mind you I actually need this hot tub for therapeutic reasons. 3 delivery options, YOU pay 50.00 to go pick it up yourself 2 1/2 hours away?!?!, 200.00 for curbside delivery, which is a lie, or 500.00 for a couple of their guys to deliver and set in place. I opted for the 200.00 service which is actually 299.00 but there is no assistance with the drop off portion of the delivery. ... read more
I am rarely ever surprised and sometimes expect to have issues with purchases and services provided. However this Aqua Living hot tub retailer out of Simpsonville SC has absolutely taken the cake. From the delivery being a month late, to the hot tub itself breaking down less then 30 days after We purchased it, to the service man never showing up for weeks! This has been an all around giant disappointment. I would strongly recommend to never purchase from this company. And side note: The company I was forced to use after I le... read more
Business response:
The issues were resolved on 7/25/23.
Frequently asked questions about Whisper Outdoor
How is Whisper Outdoor rated?
Whisper Outdoor has a 3.8 star rating with 312 reviews.
When is Whisper Outdoor open?
Whisper Outdoor is closed now. It will open on Monday at 10:00 a.m.