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Whisper Outdoor (Aqua Living)
- Hot Tub & Pool
- North Hampton, NH
About this business
Location details
7 Lafayette Road, Unit D, North Hampton, NH, 03862, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
We purchased our Dr Wellness four person hot tub from Aqua Living Factory Outlets spring 2026. The local sales representative was informative and helpful. The hot tub was installed on a six inch level concrete pad and connected by a seasoned, licensed electrician. This electrician installs 2-3 hot tubs per week on average. The electrical installation fully passed the municipal electrical inspection by a licensed inspector. Unfortunately, the breaker on the newly installed service disconnect keeps tripping. So I called Aqua L... read more
Business response:
We apologize for the frustration experienced. We do ask for some customer troubleshooting to help narrow down or pinpoint the underlying cause, in hopes of a one visit resolution. We are dedicated to resolving the matter and have a technician scheduled to resolve.
WARNING: Purchase our spa 6 months ago and there is a leak. We have been trying to get this issue resolved since May 7, 2026. The first technician never showed up nor did he call. The second technician had to call another technician for assistance. They didn't have the parts needed to repair our spa. So, the solution was drain the spa and then call back so the part can be ordered. So, now I'm paying for a spa that I cannot use.
Business response:
We apologize that the initially assigned third-party technician was not respectful of your time. We quickly reassigned a new technician to come out and preform a diagnosis. We had preemptively provided parts, but need accurate information to resolve. Utilizing our factory experts is encouraged for field technicians.
WARNING: Purchase our spa 6 months ago and there is a leak. We have been trying to get this issue resolved since May 7, 2026. The first technician never showed up nor did he call. The second technician had to call another technician for assistance. They didn't have the parts needed to repair our spa. So, the solution was drain the spa and then call back so the part can be ordered. So, now I'm paying for a spa that I cannot use.
Business response:
We apologize that the initially assigned third-party technician was not respectful of your time. We quickly reassigned a new technician to come out and preform a diagnosis. We had preemptively provided parts, but need accurate information to resolve. Utilizing our factory experts is encouraged for field technicians.
Having trouble revising my review. The company reached out to me personally to clarify everything and offered to build a new hot tub for me free of charge. **** * ******was the ones who helped !!
Business response:
Thank you for the feed back ********** *** **********We know you are going to love your new spa!!
I was sold a used hot tub when it was advertised as a brand new hot tub for $9,000. The hot tub came with nicks & scratches and with one side of the hot tub side not functional what so ever. I expressed my concern to them & instead of guiding me through a process i didnt cause they repeatedly asked me to take pictures of the hot tub and requested me to take better angles. If i was the cause of the hot tub being this way that would be one thing but the lack of urgency of this company to fix a problem that they caused is extre... read more
Business response:
Your spa was manufactured three weeks after your order was placed and shipped the following week. You are the first and only owner of the spa. If skirting panel was damaged during transit, it is practical to ask to see the full panel to order a replacement. We apologize for the frustration, but have a technician scheduled to resolve.
I was told 4-6 weeks when unordered it it’s been 12 weeks and it just went into production and now I have to wait another 8-10 business days before it gets shipped which takes another 8-10 business days.they were real helpful to take my money.I have called every 2 weeks for updates.it took 3 weeks to get parts to get it into production.You guys should say all this when selling your product.They lie to get your money and then drag their feet to get it to you.Had I know it would be 4 months to get a hot tub I would of went and... read more
Business response:
We apologize for the delay. Unfortunately, in this situation the components for your build were negatively impacted by the supply chain. It is never our intention to provide inaccurate information, but these situations can arise in manufacturing. As such, lead times are presented as estimates. The spa is currently in production; we are eager for you to receive and enjoy your spa!
We bought a spa from this place. Big mistake, piece of *****
Business response:
Unfortunately, we are unable to locate an order with your name, email, or zip code. Please contact customer service 423-349-2900, option 6, and we would be glad to review your concerns.
Aqua Living Store in Beaverton was an awesome experience especially for me not knowing anything about hot tubs. ****at the site was great to work with and still is even after the sale. Our Dr Wellness tub is great so far too! We are very much enjoying.
Business response:
Thank you for sharing* *******! We strive to provide the best experience from the store to your home!
***** from the Mesa store was great answered all of our questions. When we were picking out a spa. He texted me back when I texted him. He went beyond on customer service. Stayed late after he was off when we picked up the spa last night. I will make another review after we up pack it and set it up. Thanks again to ***** ***** *** ****
Business response:
We aim to provide an exceptional experience from sales to your enjoyment of the spa. Thank you for your feedback, *****
Frequently asked questions about Whisper Outdoor (Aqua Living)
How is Whisper Outdoor (Aqua Living) rated?
Whisper Outdoor (Aqua Living) has a 4 star rating with 308 reviews.
When is Whisper Outdoor (Aqua Living) open?
Whisper Outdoor (Aqua Living) is open now. It will close at 6:00 p.m.