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Windhaven Veterinary Hospital
- Veterinarians
- Plano, TX
About this business
Location details
3232 Parkwood Boulevard, Plano, TX, 75093, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to Midnight | |
| Sun | Closed |
Things at Windhaven began great with out puppy. We had Dr. Marble who answered all our questions and was great about keeping up with his records. At about 5 months old we took our baby in because his ear was bleeding and infected. We met with Dr. Martin who informed us that it was a spider bite in the ear, she cleaned it, gave us medication and told us it was about a 10 day fix and sent us on our way. After a week we came back for another cleaning and were told another week. A week later we were told it was looking great bu... read more
Business response:
Thank you for your feedback, Jenna. We are sorry that we did not meet your expectations. At Windhaven, we always strive to provide high quality and compassionate medical care to all our patients. We regret any miscommunication that occurred; unfortunately, patient privacy prevents us from addressing case specific medical issues in a public forum. We would welcome the opportunity to communicate directly and we wish you and your pet all the best for a long and healthy life.
Updated Review: Clean, sanitary facility and caring, friendly staff. This office originally took my dog for a same-day appointment when my vet could not accommodate. The office provides clear written instructions for handling any issue and gave a free samples of monthly medicines. The reason I lowered my rating two stars is because this office nickel-and-dimes customers to make money. On my first visit, I paid about $200 to get a grass needle removed from my dog's paw, and the cone to prevent him from licking was an addi... read more
The vet here is ok, but they price gouge like crazy, from the office visit $65 to the drug markup upwards of $400%, I'm over it. Glad others don't mind paying these insane prices, I come from a large city that doesn't charge nearly as much, and doesn't constantly try and sell me other services my dog doesn't need. By the way, I left a similar review on their website and all they did was remove it-easy to have perfect reviews if you can remove anything you don't like. Weak.
Business response:
Thank you for your feedback, Lee. Unfortunately, veterinary care and pet medicine can be costly. Your pet is our number one priority and we provide the highest level of medical treatment for your pet. Sometimes these treatments can be expensive, but we are confident that your pet will be treated with high quality equipment, medicine, and a knowledgeable doctor, so that we can avoid future problems. To alleviate some of the pressure of veterinary expenses, we do offer PAW Plans, our annual wellness plans, that include all... read more
Krista was rude and unwilling to help. I just adopted an adult dog who is having separation anxiety and is hurting himself to where he is bleeding. One of my friends suggested Anxitane and said I should get him to a vet. I called this office bc it's close to my home and asked about the over the counter med - Anxitane. Krista's tone was immediately negative and told me she couldn't help me since I'm not a client. I asked again if they carried the med and she finally said yes, but repeated that she could not help me since I ... read more
Business response:
We apologize for your experience, Dallas. Your pet's health is our top priority, and we strive to treat all of our clients and potential clients with respect. We are sorry to hear this was not the case and would appreciate the opportunity to apologize. Please feel free to contact us at your earliest convenience and we would be happy to address any further comments or concerns. We hope you and your pup are doing well.
I was a new client and was taking my 3 yr old Boston Terrier for the first time. My appointment was at 10:30 and I was running behind 12 mins because I got lost. I have never been given so much attitude in my life. If this is how they are going to treat a new customer for getting lost they probably beat the dogs. Terrible place. If I ran my practice like that I would be ashamed of my staff. I highly suggest anyone looking for a new vet goes elsewhere. This place doesn't deserve to be in business and their plenty of ... read more
Business response:
We appreciate your feedback on our hospital, Joshua, and are sorry to hear you did not have an enjoyable first experience with our clinic and staff. Our primary focus is to provide exceptional medical care for your pets and make both you and them feel comfortable during each visit. We are sorry about the way you were treated during your recent visit. In the future, we will be more sensitive to this issue and strive to provide better service to our clients.
Frequently asked questions about Windhaven Veterinary Hospital
How is Windhaven Veterinary Hospital rated?
Windhaven Veterinary Hospital has a 4.6 star rating with 504 reviews.
When is Windhaven Veterinary Hospital open?
Windhaven Veterinary Hospital is closed now. It will open tomorrow at 8:00 a.m.