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Window Nation Portland
- Windows Installation
- Portland, OR
About this business
Location details
18474 NE Sandy Blvd, Portland, OR, 97230, United States
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The two gentlemen who came to install the windows were very pleasant and polite. They worked diligently all day. While it took quite some time to install the 4 windows, the interior finish was wonderful. Very professional. Upon going outside to see how the windows looked, I was extremely disappointed in the subpar finish. Installers had removed the original white trim, replacing it with subpar plywood that was spliced at the bottom (?) and now unpainted. All 4 replacement trim appears to have been cut at different width... read more
Business response:
Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582 or, feel free to private message us with additional details so we can begin to resolve your specific issues.
I wrote a review regarding installers at Window Nation. I also wanted to write about the Consultant that I worked with, Renee Wilbur. She was so professional, friendly, knowledgeable about windows that I knew nothing of. She brought samples and explained the difference between a good brand like Milgard and an unknown label. She explained the installation process and even came by on the first day of installation. Renee answered questions financing questions and was overall very easy to talk to. Thank you Renee for such a gre... read more
Business response:
It was a pleasure having the opportunity to work with you. We are delighted to hear that Renee provided you with A+ service and answered all of your questions. A warm welcome to the Window Nation family!
I have nothing but great things to say about the team that Window Nation sent to install new windows. They were so friendly, professional, and knowledgeable about what they were doing. Vasyl, the one who directed everything was very organized, arrived on time and stayed late until they got done what they had planned on. They cleaned up after themselves put my old blinds back up again. Such nice people I will tell all my friends about them for sure!
Business response:
Thank you for taking the time to let us know how we did. If you have any further questions, please give us a call. We're always happy to help!
What I was told I was getting and what I received are not the same. 3 of my windows were the incorrect size. 3 of the 6 windows have rips in them. I ordered 2 sliders for the bedrooms and got single hung. I repeatedly said I do not want vinyl windows and was assured they weren't, yet they are. I was told I would have a professional experienced crew, I got a lead who was experienced chasing around trying to fix all the problems of his crew who only had 2 weeks experience. I was told, and have a copy of, a lifetime warranty wi... read more
Business response:
Hello Tonya, we are disappointed to hear that your experience has been less than the 5-stars we strive for. We have located your account, and per the notes, management has already been notified. We understand your frustration and appreciate your patience in the interim while we work on correcting this for you. If you have any further questions or concerns, please give us a call at 866-217-9582 or email us at cs@windownation.com.
Frequently asked questions about Window Nation Portland
How is Window Nation Portland rated?
Window Nation Portland has a 4.8 star rating with 418 reviews.
When is Window Nation Portland open?
Window Nation Portland is open now. It is open 24/7.