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Windows & Exteriors by Olson Inc.
- Doors & Windows
- Barrington, IL
About this business
SPECIALTIES Family-owned contractor focused on windows, doors, siding, roof replacements and gutter/leaf protection. We deliver a great homeowner experience & recognized brand names: Pella, Andersen, Marvin, Lindsay, ProVia, James Hardie, ThermaTru, Western Red Cedar Shake, GAF, Divinci and CertainTeed HISTORY Brian Olson started installing windows in 1979, Scott Olson joined his brother in the early nineties. Together they installed windows & doors for companies like Home Depot and worked with Pella Corporation as an i... read more
Location details
310 W. Northwest Highway, Barrington, IL, 60010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:00 p.m. | |
| Tue | 8:00 a.m. to 4:00 p.m. | |
| Wed | 8:00 a.m. to 4:00 p.m. | |
| Thu | 8:00 a.m. to 4:00 p.m. | |
| Fri | 8:00 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Removed, re-insulated and installed 9 windows. Showed up on time and completed the job in 1 day. Left the site neat and clean. Was extremely easy to do business with and had reasonable pricing.
They were very responsive to our needs, schedules and address any concerns promptly. They were extremely easy to work with, performed all details of the job in a professional manner and left the site clean and neat.
My wife and I knew it was time to replace the roof on our house, and wanted to do some windows and a new sliding glass door at the same time. After making several phone calls, we narrowed our search to Olson and two other company's. They all came out and gave us complimentary quotes, that were all within several hundred dollars of each other.The main reason we selected Olson Windows was the work process explanation, and comfort level we both received from their salesman. He was very knowledgeable on the products, as well as ... read more
After some initial communication problems, Olson took the initiative and sent another person to provide another estimate. Punctuality and professionalism were both very good. What particularly impressed me was that he advised me that it would be less expensive to have the manufacturer replace part of the windows rather than having Olson replace the whole window, even though that meant that Olson wouldn't get the business and he had to have known that he could have talked me into replacing the entire window had he wanted to. ... read more
Business response:
Sorry [removed member name]! We have had a few growing pains this year. I know we dropped the ball on communication. Its not that we didn't want to try and earn your business.
The salesman did a good job informing me of options and selling Olson as a company, almost to the point of overselling. Naturally, I had high expectations around customer service. I ordered the window in November and it was installed in February. I totally understand installation is dependent on weather and issues happen, but to wait that long with no follow up or check in was unacceptable. I had to chase down my invoice and warranty paperwork after installation.
Business response:
We are always sad to hear we didn't meet expectations and are trying to get better all the time. I will always respond by saying if we drop the ball we will always pick it up and finish the job. When it comes to installs we will always do a great job, we will always back our install and we will always be here for our customers. We are a small family business and try our best do a great job, but it is construction so from time to time mistakes do happen. When mistakes do happen we will always take care of them and always be t... read more
Very good experience. Mr. Olson came out and showed me all the options. There was none of the pressure selling that you get from Anderson Renewal. It took a little longer to get installed because of the weather. I was skeptical of installing new doors covering the whole back of my house in January, but I was able to be in the house while the work was done and it never got too cold. The workers were courteous and did a fantastic job of installation. I can't believe the difference the replacement of the sliders makes to the co... read more
<p>By far, Olson Windows provided the best pricing and service options out of all window contractorsand windowmanufacturers.</p> <p>Replacing windows can be a very time intensive process due to the numerous options available; vinyl, aluminum, fiberglass, wood; and all different types of cladding options. Also, attempting to determine to do a full window replacement vs. a pocket window replacement can be very confusing. Olson Windows helped my wife and I through the decision making process in a very un-biased and factual mann... read more
My advice is to request George andCammi for installation.
Frequently asked questions about Windows & Exteriors by Olson Inc.
How is Windows & Exteriors by Olson Inc. rated?
Windows & Exteriors by Olson Inc. has a 4.9 star rating with 665 reviews.
When is Windows & Exteriors by Olson Inc. open?
Windows & Exteriors by Olson Inc. is closed now. It will open tomorrow at 8:00 a.m.