Winterwood Inc.

Jazalyn H 

on BBB

a month ago

I have only been a tenet at Jefferson Landing for a month as of 9/15/2025. I have put in 9 different work orders starting from 8/20/2025 and they kept being marked completed and they were not being completed. These were issues that I moved into the apartment and noticed during the initial walk thru. The apartment floors, the walls, the bathtub, the shower and the window seals were all dirty in the apartment. The previous tenets were smokers and I am not a smoker. The whole apartment smells like smoke, the vents are yellow. T... read more

Jack J 

on BBB

3 months ago

Winter wood did not honor what they told me. I was without heat Thanksgiving night -December 19, 2024. Markie from the office told me to pay my full rent & corporate would deduct the difference from my electric bill. I had 2 bedroom & was bought over numerous small heaters to heat my apartment. I still used my oven due to it being below zero at the time. Before I I moved out in May 5, 2025 i didn’t have air for 2 weeks. I was bought over 1 window air unit for the master bedroom but I had 2 bedroom. What about the living room... read more

Donna R. 

on BBB

7 months ago

I live in overlook in Georgetown KY. Winterwood Inc owns these apartments. I've lived here among 4 years and have section 8. Domestic violence helped me get section 8. I've never been behind on rent since I've lived here. They have changed management few times the ones they had from past several months doesn't know what there doing. The manager told me I didn't owe rent for January 2025 . Then I get 7 days notice twice since then. The manager that messed up my rent is no longer there and I'm dealing with assistant that doesn... read more

Anthony m 

on BBB

a year ago

This company is discriminatory. They purposely forge documents and direct applicants to falsely complete forms as a means of taking advantage of governments funds while simultaneously responding to any complaints towards them with litigation and take advantage of people from low-resource backgrounds who fear being told that they did something wrong for trying to stand up for themselves or demand that this company do as they are legally and contractually obligated. I have hundreds of dollars of medical bills and my entire bod... read more

Cathy P 

on BBB

a year ago

Winterwood bought out the owners of Sunrise Apartments at Salem Kentucky, well as of January of this year my heating & air unit went out the first night it got down way below freezing & they brought 3 little heaters down that runs my electric bill skyhigh & I was told after 2 wks that it was ordered well that was a lie & they sent another company out to look at it said I have to have a whole new unit so that was ordered no that was a lie again that Manager quit, So now we have a new apartment manager she said it has to be ap... read more

Linda W 

on BBB

a year ago

Terrible management! You received conflicting information depending on what day of the week it is. Do not blame on site managers because they don't stay very long and all they can do is what corporate tells them to do. Can hardly get any maintenance done. Apartments are terrible inside and out. Cannot see out of Windows and doors because the glass is so foggy and you cannot get anything replaced. If I didn't have to live here I wouldn't. There's a reason it's called Meadows ghetto. Winter wood is now property managers and no... read more

Bryanna B 

on BBB

a year ago

I am currently a renter at one of the Winterwood Inc., properties and have been since 2020. I am currently dealing with an air unit outage and it’s going on day 4 as of today. The unit went out Saturday, which was 05/04/2024 and it was 88 degrees that day. When me and my two children returned home that night it was a complete nightmare. It was so uncomfortable that even with the windows up and the fans going it was still hot. The temperature in the apartment has been 80 degrees and still is. I am on the second floor so heat ... read more

Austin S 

on BBB

a year ago

I’ve experienced a series of safety and hygiene concerns while living in this apartment, and the management’s responsiveness has been severely lacking. Key issues include: Tenant Harassment from fellow residents • Pest Control: Despite requesting for the property to be sprayed for bugs over the past two months, no action has been taken. • Public Entrance: A concerning black fuzzy substance has been present outside the main entrance for the past four months. • Sanitation Concerns: • Bird feces on the steps have remained uncle... read more

Joseph L 

on BBB

2 years ago

Refused to accept my full payment and force me and my pet dog out of my home with a week before my birthday and as I started a well paying job my health issues caused me to get behind on bills a little bit and I was misjudged as if I was a criminal or their. Eryn f****** very nasty and rude will tell you everything is fine then refuse payment or assistance at court date. Christie R****** very rude and unfair very unprofessional I have several witnesses and victims as well willing to speak. Needles found all over the property... read more