8x8 - Campbell, CA

Lawson Dmonte 

on TrustRadius

2 days ago

Fresh Experince based answersUse Cases and Deployment Scope - We use 8x8 X Series for upgrading old telephones systems to new ucaas.We port thier numbers into 8x8 X Series and provide appplication training.We also add new numbers to the account as per requirement.We use latest 8x8 X Series functions to make complex things into simple and easy to use.We also port the old carrier telephone numbers into 8x8 X Series, where physical phones start working on 8x8 X Series.Pros - auto attendants are easy to configure, -variety of wo... read more

Alecia Dupree 

on TrustRadius

4 days ago

Well pleased!Use Cases and Deployment Scope - Our company campus uses the system for three buildings. It has been a user friendly system and the support service has been great over the years. They have always resolved any issues I had with the IP phone system. It was a system that I was able to install myself on our church campus.Pros - Customer Support -Classes for update on system -User friendlyCons - Update style of phonesLikelihood to Recommend - It has served our company well over the last 5 years and have resolved any ... read more

Anonymous 

on Gartner

3 weeks ago

Great for larger companies The system was easy to implement & adaptable to all of the companies needs. 

Anonymous 

on TrustRadius

4 weeks ago

8x8 review by new userUse Cases and Deployment Scope - We just began using 8x8 as our main telephone provider. It has many more options than our previous provider for VOIP services and many more capabilities for handling all of our incoming telephone calls and call transferring and recording needs.Pros - Provides great training in doing the set up on a new account -Very easy and quick to communicate with our account manager and support services -Excellent ease of access via desk phone, desktop application and smart phone app... read more

Rick Schweikert 

on TrustRadius

a month ago

8x8 X Series for Consumer ServicesUse Cases and Deployment Scope - 8x8 X Series allows us to directly answer calls and schedule follow up appointments for our services. We particularly like the auto attendant feature to route the call to the correct person to best support their needs.Pros - call routing -voicemail -Interact with our mobile numbersCons - Change of personnel impacting our configuration changes -Ability to call the tech support reps directly versus case submittal online, then direct contact -SMS texting per ext... read more

Raymond 

on Capterra

a month ago

Great Phone system Pros: Ease of use after set up. Quick customer service turn arounds Cons: Not having the ability t pay other than credit card. 

Laura 

on Capterra

a month ago

8x8 Overall Review Pros: Interface - VoIP system. Implementation process. Cons: Inconsistent performance. Poor call quality. Clients complaining they call and no one answers - our phones don't always ring. Poor interface with Outlook. Overall: Overall, when the system runs as designed, it is pretty good. The inconsistent performance is frustrating. The implementation team was helpful but regular setup is a bit clunky. Once figured out, it is ok. 

Basilio 

on Capterra

a month ago

Great System Pros: The flexibility and ease of use of 8x8 is a definite plus for those looking for a robust but easy to setup/maintain a hosted system. The call quality is consistently incredibly good. Cons: I've only helped implement the system a few times and have not encountered any cons. 

Wayne 

on Capterra

a month ago

Easy Implementation Pros: This product was easy to implement and training of staff was made easy with lots online KB videos. Cons: There is nothing negative I can say about the product.