8x8 | Phone System
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8x8

4.9
3502 reviews
(Phone System)
 2125 O Nel Drive, San Jose, CA 95131

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5on Google, Jun 24, 2017
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3on GooglePlay, Jun 20, 2017
Too frequently, the app will not fully open, when the phone is idle, and an inbound call comes in. The app comes to a blank screen, with no display of incoming call details, and no way to answer the call. Only remedy is for caller to hang up, then look in history for last caller. Very inconvenient, especially in a business environment. more »
5on GooglePlay, Jun 16, 2017
Feature rich, smooth and elegantly packed user interface, that is what the new 7.x version is, it is in beta, so you have to sign up to be a beta tester to experience it, do it, it is worth. Right from logo color toggle, now it is less red and more white to complex interface made simple to use in the meetings tab, this update is a pleasant change! Some quirks to still fix, such as when I don't have fax enabled, why show it in settings and tell me "failed to download faxes"! another one, if you try to message someone you haven't messaged from voicemail it doesn't show the person's name. But these are really very minor and it is beta for a reason, hoping to see a perfect app when it comes out of beta. more »
Business Response:
Greetings! First off, thank you for the wonderful review. The team at 8x8 always appreciates feedback from our customers, and appreciate your support of our beta program! Thank you for being an invaluable 8x8 customer! The 8x8 Team
5on BirdEye, Jun 09, 2017
It works 24x7, never have to worry that the power goes off in my office and I can scan in the faxes to my software program so I do not even have to use up ink and paper. I give them 5 stars more »
Business Response:
Greetings! First off, thank you for the wonderful review and for pointing out that 8x8 products work 24x7! The team at 8x8 always appreciates feedback from our customers and proud that you can count on us even when the power goes out. Thank you for being an 8x8 customer! The 8x8 Team
5on Google, Jun 08, 2017
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5on Capterra, Jun 07, 2017
Using this product was great. I never had any bad issues with the software.
Pros: I liked the fact that it was easy to use and did not give me any problems. I would definitely recommend this sof
tware to a company that has a high volume of customer service calls.
Overall: I benefited by not having to worry about doing my job on a daily basis because the software was so reliable.
more »
5on BirdEye, May 26, 2017
excellent service-- not changing service 4 any other-- phone service works perfect-- customer relationship good more »
5on BirdEye, May 26, 2017
Best kept secret in VOIP phones. Fantastic product. Great auto attendant. more »
3on GetApp, May 24, 2017
more »
5on Google, May 24, 2017
Great Service, Support calls answered in the US. Great people. more »
5on BirdEye, May 24, 2017
It always works. more »
4on BirdEye, May 24, 2017
Great Service at a Great Price more »
5on Google, May 24, 2017
Great service! The VOD soft-phone has amazing voice quality, even on wifi. The mobile app (pictured) let's me take my desk phone wherever I go so I don't miss important calls. 8x8 is constantly making improvements and adding new features to keep competitors on their toes. Great affordable service. No complaints! more »
5on BirdEye, May 17, 2017
Great customer service and great product! more »
4on Capterra, May 16, 2017
Our VOIP Provider
Pros: - Easy to use online interface.
- Can make changes to the phone system via web portal - updates deploy immediately.
- A lot of good features for the price. /> Cons: - Terrible customer service; if you have to call, you'll most likely get a support rep from overseas.
- The Android app has major problems, it seems every update gets worse not better and they don't seem to really care that it doesn't work properly.
more »
4on GetApp, May 16, 2017
more »
5on BirdEye, May 10, 2017
I was looking for a phone system for a 2 person office. Ran across 8x8, seemed like a good option. Easy to get up a running and a good value that I can customize as needed. Support has been very good. more »
5on BirdEye, May 08, 2017
Transition into the new phone system was seamless. its easy to use, easy to learn. more »
5on BirdEye, May 06, 2017
Experience was excellent from the initial contact through the implementation. We are a small non-profit with a high priority toward spending on program rather than overhead. 8X8 worked with us to maximize our investment and keep operating costs to a minimum - we are very pleased more »
5on BirdEye, May 06, 2017
Best Customer Service ever! more »
5on BirdEye, May 06, 2017
easy to use, good price, helpfull more »
5on GooglePlay, May 06, 2017
I work for 8x8 more »
3on GetApp, Apr 27, 2017
more »
5on Gartner, Apr 25, 2017
Easy to use
Works and does its job
Please explain your willingness or hesitation to recommend this product or service.
No hesitration
What one piece of advice would you give ot
her prospective customers?
I wasn't involved in set up so i am unsure
What do you like most about the product or service?
easy to use
What do you dislike most about the product or service?
nothing
What one thing do you wish the vendor did differently?
nothin
If you could start over, what would your organization do differently?
Nothin
more »
5on Gartner, Apr 23, 2017
8x8 Valuable Cloud Based Phone System
They started out very rough and we almost got rid of them, but they have responded and become a valuable vendor.
What one piece of advice would you gi
ve other prospective customers?
Make sure you test the quality of your internet connection.
What do you like most about the product or service?
Cost, ease of use, cloud based, call recording
What do you dislike most about the product or service?
Billing services are not accurate. Account reps shuffle around too much.
What one thing do you wish the vendor did differently?
Provide deployment and site evaluation services
If you could start over, what would your organization do differently?
Either enlist of find deployment specialists to help expedite our roll-out.
more »
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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »

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Review summary

5  3241
4  182
3  60
2  4
1  15
4.9
3502 reviews