8x8 | Phone System
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8x8

4.9
3459 reviews
()
 2125 O Nel Drive, San Jose, CA 95131

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5on Sfappexchange, Jan 05, 2017
This app works perfect! easy to use, & also easy to locate which calls are associated to whichever account. Quick access to make call and recording them. Love it! more »
5on Sfappexchange, Jan 04, 2017
The 8x8 VCC works seamlessly with our Salesforce. more »
5on Sfappexchange, Jan 04, 2017
I really like how easy it is for 8x8 to pick up a call in SF and then log it with a quick note. It is extremely easy and efficient, compared to my past experiences in sales (Cisco phones and Oracle CRM). I also really like how easy it is to review call recordings. Keep it up! more »
5on Sfappexchange, Jan 04, 2017
8x8 works really well in conjunction with SalesForce and is a really great way to consolidate steps and save time. The way it auto tracks your calling and integrates directly with the phone is very helpful and a big productivity gain. more »
5on Sfappexchange, Dec 31, 2016
love 8x8, saves time and makes it easy to take notes on your calls. great tool i suggest! more »
3on Sfappexchange, Dec 29, 2016
I like the features of 8x8 and the integration into Salesforce. The clarity of the calls could be better at times. more »
5on Sfappexchange, Dec 29, 2016
I love using the 8x8 Salesforce App. It's very easy to use and captures a lot of information. more »
5on Sfappexchange, Dec 29, 2016
I use 8x8 every day and I absolutely love it! Call forwarding works without any issues and the desktop app is very nicely laid out so the user experience is fantastic. more »
5on Sfappexchange, Dec 29, 2016
The app works great! Very user-friendly and easy to navigate. I also love how easy it is to forward calls, normally there are 5 different steps after you actually find the call forwarding option, but with 8x8 it's two clicks away right up front! more »
5on Sfappexchange, Dec 29, 2016
Consistently works! Only having 5 Salesforce windows does limit this app, so maybe extending it to more windows would make it a bit better for my workflow. Does it's function most of the time! more »
5on Sfappexchange, Dec 29, 2016
8x8 has been a great addition to our business! We are continuing daily to learn new features. Each one moves us a step forward with efficiency and quick service! more »
4on Sfappexchange, Dec 29, 2016
Everything logs nicely into SFDC. I haven't had any problems with the click to dial. What took some getting used to is it rings when you do the click to dial but not a big deal since it still saves time. more »
5on Sfappexchange, Dec 29, 2016
The fact that you can click to dial is huge. It really helps us Salespeople make calls much quicker and easier. It's definitely a time saver. more »
4on Sfappexchange, Dec 29, 2016
The 8x8 salesforce plug in is a great tool for integrating our phone system with our salesforce environment. The only gripe I have against it is the lack of clear documentation, when we first started trying to push it to our users, the only documentation we could find on 8x8's website was extremely dated and was not helpful at all to answer any questions we had. However, I did call our account support rep and he was able to guide me in the right direction as to what I wanted to acomplish with this tool. more »
5on Sfappexchange, Dec 29, 2016
I use 8*8 every day and I love it ! I use it at work injunction with Salesforce and it makes things easier because it automatically puts a record of my calls more »
5on GetApp, Dec 21, 2016
Works very well. I use 8x8 on a daily basis for work and it has simplified my job tremendously. The ease of having the app on your phone is fantastic. more »
5on Google, Dec 16, 2016
Love This Phone System. Its Super clear and the numbers are really easy to look up and find. more »
4on GetApp, Dec 15, 2016
Our company recently moved from an on-prem system to 8x8 as a full cloud based solution for phone services. We were able to move all our services, and port over all our numbers with no impact to our clients. more »
5on BirdEye, Dec 15, 2016
Great Product more »
5on GetApp, Dec 14, 2016
Key differentiator for me is that it allows unification of service and abilities. I can be just as productive ( maybe more so ) at home or in the field as I am in the office with the 8x8 app! Also, being able to text from my work number has been a big differentiator and a key capability for some of my customers! more »
3on Capterra, Dec 13, 2016
Pretty Good
Comments: We use 8x8 in our office and it has been a good experience. We have run into connectivity problems in the past and the support was a bit slow to get things fixed. Typically
they would just tell us what the issue was with no solution, but that also is a rarity. Overall it has been a great product and service for our company. more »
5on Google, Dec 13, 2016
more »
5on GetApp, Dec 10, 2016
We have started a landscape and hardscape business in Houston recently. Just a small family owned organization with big dreams. In researching a phone option, I found 8X8 to be the exact match that we were looking for. The cost was low and keeps us going, but the features are the best. In the world of cellular phones, I have a personalized 8X8 auto-attendant message answering calls, and with a press of one button, customers and vendors get connected to the person or department that they need. No more answering and hanging around the phone at the office. Voice mail messages are emailed to me. I can listen and forward the voice mail to whom I need to handle the situation. They don't have to dial in or anything. The message is an attachment. Also, I get to set business hours, set messages, and control the phone system from an app and the website. The app also allows me to answer the lines and monitor things from anywhere with internet service or cellular internet. A great option and system for my company and I. more »
5on Google, Dec 09, 2016
I've had the pleasure of interacting more with 8x8 over the last year, after submitting my story for last year's contest. I have to say that I do not have a vendor that accepts and gives as much feedback as this one does. I run a team of account managers who are given company laptops and cell phones to be available after hours. Thanks to the 8x8 software and app, we are able to keep up with all communications, even when we're not in the office. This ability is absolutely invaluable to us. On top of this, as a manager I use the 8x8 reporting tools to show my leadership team how productive my agents are. Being able to show value in my department's work is invaluable to me as a leader. All in all, I am neither highly technical nor IT; but as an end user, I can truthfully say that I truly appreciate this company and its product. I and my team would not be able to do our jobs without it. more »
5on Google, Dec 08, 2016
Great business class phone system for the money, can't be beat. more »
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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »

Is this your business?

You can claim this profile as a part of the BirdEye suite. It will instantly provide you with a fully SEO optimized web presence solution and you will be able to update business information such as hours and categories, respond to reviews, share updates with followers, and so much more.

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Services

hosted VoIP business phone system; audio and video conferencing services; unified communications including BYOD, mobile, chat/IM, call recording, internet fax; contact directory and presence, find me follow me, etc; contact center solution

Review summary

5  3215
4  172
3  53
2  4
1  15
4.9
3459 reviews