8x8 | Phone System
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8x8

4.9
3463 reviews
()
 2125 O Nel Drive, San Jose, CA 95131

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5on Google, Feb 21, 2017
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4on Gartner, Feb 21, 2017
8x8 Business tool or revolutionary change
Vendor was great at setting things up and trained us efficiently.
What one piece of advice would you give other prospective customers?
8x8 w
orks well both in the office and out in the field. I recommend trying it and see how you like it. You will not be sorry.
What do you like most about the product or service?
I love the ease and availbility of this product.
What do you dislike most about the product or service?
I wish the service was a little less spotty at times.
What one thing do you wish the vendor did differently?
I wish the service was a little less spotty at times.
If you could start over, what would your organization do differently?
Nothing. We love using 8x8.
more »
3on Gartner, Feb 15, 2017
Functionality is great but implemetnation was a little rough
I had some issues with getting our account set up and everything working properly but they were worked through the issues and pushed
back our go-live date until we were ready. It made a mess of the billing but we eventually sorted it out.
Please explain your willingness or hesitation to recommend this product or service.
Make sure any changes to contract or billing dates are in writing before you proceed.
What one piece of advice would you give other prospective customers?
Make sure you plan your timeline accordingly and if there are changes in implementation dates, get updates in writing from the company you're working with.
What do you like most about the product or service?
the functionality and cost is great for what we need. We're not ready for a full blown contact center, but when we are, we can upgrade without changing providers again.
What do you dislike most about the product or service?
web portal is a little slow, but nothing too bad.
What one thing do you wish the vendor did differently?
They need a better follow through, rather than me having to check back when i needed an update.
If you could start over, what would your organization do differently?
Not move forward with implementation until they resolve all issues on "demo" account.
more »
5on Sfappexchange, Jan 05, 2017
This app works perfect! easy to use, & also easy to locate which calls are associated to whichever account. Quick access to make call and recording them. Love it! more »
5on Sfappexchange, Jan 04, 2017
The 8x8 VCC works seamlessly with our Salesforce. more »
5on Sfappexchange, Jan 04, 2017
I really like how easy it is for 8x8 to pick up a call in SF and then log it with a quick note. It is extremely easy and efficient, compared to my past experiences in sales (Cisco phones and Oracle CRM). I also really like how easy it is to review call recordings. Keep it up! more »
5on Sfappexchange, Jan 04, 2017
8x8 works really well in conjunction with SalesForce and is a really great way to consolidate steps and save time. The way it auto tracks your calling and integrates directly with the phone is very helpful and a big productivity gain. more »
5on Sfappexchange, Dec 30, 2016
love 8x8, saves time and makes it easy to take notes on your calls. great tool i suggest! more »
3on Sfappexchange, Dec 29, 2016
I like the features of 8x8 and the integration into Salesforce. The clarity of the calls could be better at times. more »
5on Sfappexchange, Dec 29, 2016
I love using the 8x8 Salesforce App. It's very easy to use and captures a lot of information. more »
5on Sfappexchange, Dec 29, 2016
I use 8x8 every day and I absolutely love it! Call forwarding works without any issues and the desktop app is very nicely laid out so the user experience is fantastic. more »
5on Sfappexchange, Dec 29, 2016
The app works great! Very user-friendly and easy to navigate. I also love how easy it is to forward calls, normally there are 5 different steps after you actually find the call forwarding option, but with 8x8 it's two clicks away right up front! more »
5on Sfappexchange, Dec 29, 2016
Consistently works! Only having 5 Salesforce windows does limit this app, so maybe extending it to more windows would make it a bit better for my workflow. Does it's function most of the time! more »
5on Sfappexchange, Dec 29, 2016
8x8 has been a great addition to our business! We are continuing daily to learn new features. Each one moves us a step forward with efficiency and quick service! more »
4on Sfappexchange, Dec 29, 2016
Everything logs nicely into SFDC. I haven't had any problems with the click to dial. What took some getting used to is it rings when you do the click to dial but not a big deal since it still saves time. more »
5on Sfappexchange, Dec 29, 2016
The fact that you can click to dial is huge. It really helps us Salespeople make calls much quicker and easier. It's definitely a time saver. more »
4on Sfappexchange, Dec 29, 2016
The 8x8 salesforce plug in is a great tool for integrating our phone system with our salesforce environment. The only gripe I have against it is the lack of clear documentation, when we first started trying to push it to our users, the only documentation we could find on 8x8's website was extremely dated and was not helpful at all to answer any questions we had. However, I did call our account support rep and he was able to guide me in the right direction as to what I wanted to acomplish with this tool. more »
5on Sfappexchange, Dec 29, 2016
I use 8*8 every day and I love it ! I use it at work injunction with Salesforce and it makes things easier because it automatically puts a record of my calls more »
5on GetApp, Dec 21, 2016
Works very well. I use 8x8 on a daily basis for work and it has simplified my job tremendously. The ease of having the app on your phone is fantastic. more »
5on Google, Dec 16, 2016
Love This Phone System. Its Super clear and the numbers are really easy to look up and find. more »
4on GetApp, Dec 15, 2016
Our company recently moved from an on-prem system to 8x8 as a full cloud based solution for phone services. We were able to move all our services, and port over all our numbers with no impact to our clients. more »
5on BirdEye, Dec 14, 2016
Great Product more »
5on GetApp, Dec 14, 2016
Key differentiator for me is that it allows unification of service and abilities. I can be just as productive ( maybe more so ) at home or in the field as I am in the office with the 8x8 app! Also, being able to text from my work number has been a big differentiator and a key capability for some of my customers! more »
3on Capterra, Dec 13, 2016
Pretty Good
Comments: We use 8x8 in our office and it has been a good experience. We have run into connectivity problems in the past and the support was a bit slow to get things fixed. Typically
they would just tell us what the issue was with no solution, but that also is a rarity. Overall it has been a great product and service for our company. more »
5on Google, Dec 13, 2016
more »
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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »

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Review summary

5  3216
4  174
3  54
2  4
1  15
4.9
3463 reviews