8x8 | Phone System
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8x8

4.9
3472 reviews
()
 2125 O Nel Drive, San Jose, CA 95131

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3on Google, Mar 23, 2017
They have pretty good services. more »
4on Gartner, Mar 14, 2017
Easy implementation but could use better support structure.
Quick to implement and deploy. Better training could have been provided. Support channels are inconsistant. Need better support throug
h VAR.
Please explain your willingness or hesitation to recommend this product or service.
Not everyone is ready for hosted VoIP. They need to make sure their network is ready for it and their team is ready to use a new service.
What one piece of advice would you give other prospective customers?
Make sure that you know who is supporting you in the turn up and within the first 30 days of use. If a reseller will they charge you extra. Who is responsible for training the rest of the staff. If there good training material. Makre sure your LAN is properly set up and you have propper support. Otherwise there is a lot of finger pointing on who bears the issues.
What do you like most about the product or service?
Ease of intergration and set up.
What do you dislike most about the product or service?
Ease of set up.
What one thing do you wish the vendor did differently?
Offer better support throgh the VAR. There seems to be some disconnect with them and the manufacturer. They don't know where to help.
If you could start over, what would your organization do differently?
No.
more »
5on Gartner, Mar 14, 2017
Great System!
The 8x8 has provided me a great experience to communicate with my coworkers as well as my customers.
This service is extremely great.
What one piece of advice would you
give other prospective customers?
Greate and easy system to use. Can organize groups, department etc very easily.
What do you like most about the product or service?
Internal chat.
What do you dislike most about the product or service?
The sign in option. I wish we can have it signed in at all time.
What one thing do you wish the vendor did differently?
Nothing, everything is great.
If you could start over, what would your organization do differently?
Start with 8x8 first instead of using comcast service
more »
3on Gartner, Mar 14, 2017
Great feature set, shoddy implementation of concept.
The app itself looks great design wise. All the features they say they have are functional and useful. Theoretically, the experience should b
e amazing. The problem comes in implementation of those features. We use SSO with Google and the login in a buggy from time to time. Also, multiple users are facing call quality issues that seem to be caused by the software itself and not the hardware we are using or a bandwidth limitation. And asking for help on this has gotten a very minimal response from the company. The app itself is liable to misfunction. Implementation of the application on multiple computers was difficult as the provided install file is limited in being able to deploy it using the command line prompt "MSI exec".
I can say that the mobile app is very well done, though. The backend phone line setup is also well done and works properly. The main issues that we continue to have are with call quality and front-end software.
Please explain your willingness or hesitation to recommend this product or service.
Great product, some support issues, but if everything is squared away first and works you will be extremely happy.
What one piece of advice would you give other prospective customers?
Make sure that you test every computer in your organization for call quality and that the application runs properly. Make sure that the company can't try to blame the poor quality if you have it on poor bandwidth.
What do you like most about the product or service?
Great features and reporting on calls. Set-up from the backend is simple and easy once explained to you.
What do you dislike most about the product or service?
Customer support and call quality.
What one thing do you wish the vendor did differently?
Try to help you solve your problems more efficiently.
If you could start over, what would your organization do differently?
We would do more extensive testing on the application and call quality beforehand.
Capabilities Overall Comments :
Good features, and they work well when everything is functioning well.
Service & Support :
Service responds quickly, but if they don't have a solution you may be in for some obviously obfuscation on their part.
more »
4on Gartner, Feb 26, 2017
Great simple solution
It is seemless, but notifications can be a little more specific.
Please explain your willingness or hesitation to recommend this product or service.
It works /> What one piece of advice would you give other prospective customers?
Choose what is simple and look at
What do you like most about the product or service?
Easy of use
What do you dislike most about the product or service?
Want more details in notificiation.
What one thing do you wish the vendor did differently?
I want the email notifications to be more descriptive.
If you could start over, what would your organization do differently?
Nothing
more »
4on Gartner, Feb 23, 2017
great hosted solution for small and large offices
We have been very happy with 8x8, after some bad experiences with other hosted solutions, it has been great working with 8x8
Please explai
n your willingness or hesitation to recommend this product or service.
product has changed how we outfit our offices with phone systems, no one needs to be in the office to install this.
What one piece of advice would you give other prospective customers?
do it, sooner rather than later
What do you like most about the product or service?
hosted means no infrastructure.
What one thing do you wish the vendor did differently?
nothing
If you could start over, what would your organization do differently?
started deploying 8x8 years earlier
more »
4on Gartner, Feb 22, 2017
Solid platform with nice features, but could be more reliable.
Customer support and onboarding have been executed well.
What one piece of advice would you give other prospective customers?

Call quality isn't the best, and the connection is often shakey.
more »
5on Google, Feb 21, 2017
more »
5on Gartner, Feb 21, 2017
Rich feature set that's highly suitable for SMB consultancies
No complaints about the overall experience; 8x8 was responsive and accessible
What do you like most about the product or
service?
Accessibility and support
What do you dislike most about the product or service?
Nothing comes to mind specifically
What one thing do you wish the vendor did differently?
Reevalute suite of services needed for consultancies under 500 employees
more »
5on Gartner, Feb 21, 2017
Easy to implement and use, but fees for add-on features can increase cost
What started out as a trial account of 8x8 Virtual Office Pro to review, turned to a long-term business contract. Think
of 8x8 as your web-based communications portal handling phone calls (auto-attendant, VoIP), internet fax, hosted conferencing and hosted application sharing. The only missing piece from the equation is email, however it does support direct integration with Thunderbird email Contacts and you can also pull your corporate directory into the online communications portal. It will also send you voicemail messages via email so you can get messages when you are out of the office.
The service gives you one direct inward dial number (DID) for inbound calls and an additional DID for the powerful hosted conferencing service which supports both audio and video conferencing as well as your typical conferencing features (chat, moderator, mute, etc.). It also allows for multiple extensions (which we have) at a nominal fee. We can also forward the calls to mobile devices with 1 click. It leverages Java and Flash for the user interface, collaboration, and the VoIP and video conferencing features. Being able to have physical phones (Polycom), is also a plus.
The only downside of using 8x8 or any VOIP for that matter is when the Internet goes down, you do not have a phone. Other than that, for the ocst and the services provided 8x8, works very well for s small to mid-size company.
Please explain your willingness or hesitation to recommend this product or service.
It serves it's purpose and works well. For a small-medium size company it's a great tool.
What one piece of advice would you give other prospective customers?
Compare the top 10-15 VOIP providers and sign up for free trials. Do your homework and base your choices on functionality, features and benefits. Cost is important too, but do not be penny wise and pound foolish. Things to consider are the size of your organization and how many users/extensions you will need. being able to access the phone anywhere and forwarding calls. Will you need brick and mortar phones or wil you simply all use the soft desktop phone or both.
What do you like most about the product or service?
Accessible anywhere
What do you dislike most about the product or service?
The contacts feature is a bit outdated.
What one thing do you wish the vendor did differently?
Give 5 extensions in the base package.
If you could start over, what would your organization do differently?
Would negotiate fees for adding additonal extensions and features. The basic package is lean, but when you add extensions and other services, it's right in line with the other VOIP services.
more »
4on Gartner, Feb 21, 2017
8x8 Business tool or revolutionary change
Vendor was great at setting things up and trained us efficiently.
What one piece of advice would you give other prospective customers?
8x8 w
orks well both in the office and out in the field. I recommend trying it and see how you like it. You will not be sorry.
What do you like most about the product or service?
I love the ease and availbility of this product.
What do you dislike most about the product or service?
I wish the service was a little less spotty at times.
What one thing do you wish the vendor did differently?
I wish the service was a little less spotty at times.
If you could start over, what would your organization do differently?
Nothing. We love using 8x8.
more »
3on Gartner, Feb 15, 2017
Functionality is great but implemetnation was a little rough
I had some issues with getting our account set up and everything working properly but they were worked through the issues and pushed
back our go-live date until we were ready. It made a mess of the billing but we eventually sorted it out.
Please explain your willingness or hesitation to recommend this product or service.
Make sure any changes to contract or billing dates are in writing before you proceed.
What one piece of advice would you give other prospective customers?
Make sure you plan your timeline accordingly and if there are changes in implementation dates, get updates in writing from the company you're working with.
What do you like most about the product or service?
the functionality and cost is great for what we need. We're not ready for a full blown contact center, but when we are, we can upgrade without changing providers again.
What do you dislike most about the product or service?
web portal is a little slow, but nothing too bad.
What one thing do you wish the vendor did differently?
They need a better follow through, rather than me having to check back when i needed an update.
If you could start over, what would your organization do differently?
Not move forward with implementation until they resolve all issues on "demo" account.
more »
5on Sfappexchange, Jan 05, 2017
This app works perfect! easy to use, & also easy to locate which calls are associated to whichever account. Quick access to make call and recording them. Love it! more »
5on Sfappexchange, Jan 04, 2017
The 8x8 VCC works seamlessly with our Salesforce. more »
5on Sfappexchange, Jan 04, 2017
I really like how easy it is for 8x8 to pick up a call in SF and then log it with a quick note. It is extremely easy and efficient, compared to my past experiences in sales (Cisco phones and Oracle CRM). I also really like how easy it is to review call recordings. Keep it up! more »
5on Sfappexchange, Jan 04, 2017
8x8 works really well in conjunction with SalesForce and is a really great way to consolidate steps and save time. The way it auto tracks your calling and integrates directly with the phone is very helpful and a big productivity gain. more »
5on Sfappexchange, Dec 30, 2016
love 8x8, saves time and makes it easy to take notes on your calls. great tool i suggest! more »
3on Sfappexchange, Dec 29, 2016
I like the features of 8x8 and the integration into Salesforce. The clarity of the calls could be better at times. more »
5on Sfappexchange, Dec 29, 2016
I love using the 8x8 Salesforce App. It's very easy to use and captures a lot of information. more »
5on Sfappexchange, Dec 29, 2016
The app works great! Very user-friendly and easy to navigate. I also love how easy it is to forward calls, normally there are 5 different steps after you actually find the call forwarding option, but with 8x8 it's two clicks away right up front! more »
5on Sfappexchange, Dec 29, 2016
Consistently works! Only having 5 Salesforce windows does limit this app, so maybe extending it to more windows would make it a bit better for my workflow. Does it's function most of the time! more »
5on Sfappexchange, Dec 29, 2016
8x8 has been a great addition to our business! We are continuing daily to learn new features. Each one moves us a step forward with efficiency and quick service! more »
4on Sfappexchange, Dec 29, 2016
Everything logs nicely into SFDC. I haven't had any problems with the click to dial. What took some getting used to is it rings when you do the click to dial but not a big deal since it still saves time. more »
5on Sfappexchange, Dec 29, 2016
The fact that you can click to dial is huge. It really helps us Salespeople make calls much quicker and easier. It's definitely a time saver. more »
5on Sfappexchange, Dec 29, 2016
I use 8*8 every day and I love it ! I use it at work injunction with Salesforce and it makes things easier because it automatically puts a record of my calls more »
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8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.more »

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Review summary

5  3219
4  178
3  56
2  4
1  15
4.9
3472 reviews