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401 Auto Financing
- Auto Loan Providers
- Cambridge, ON
About this business
Location details
2200 Eagle St N, Cambridge, ON, N3H 0A1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Service or Repair Issues MARCH 2025, FINANCEDTRANSMISSION ISSUES Date Problem Occured: 08/28/2025 Date(s) Complained: 09/02/2025 Purchase Date: 03/07/2025 Salesperson: **** Product/Service: **** ****** 2017 Model #: ****** **** Account #: $11,160.62 Order #: None Provided Purchase Price: $7,210 Payment: None Provided None Provided Disputed Amount:
Business response:
Thank you for reaching out to us, ********. We appreciate the opportunity to review your concerns.After carefully looking into your request, we found that the manufacturer’s warranty on your product has unfortunately expired, and there is no extended warranty coverage in place. We truly understand how frustrating and disappointing this situation can be, especially when unexpected repair needs arise.While we’re unable to offer goodwill coverage toward the repair costs in this case, please know this decision was not made light... read more
Order Issues On September 9, 2025, my husband and I visited ******** London (401 Auto RV Canada Inc.) after seeing an advertisement for the 2024 ***** ****** ****** priced at $19,765 CAD. We were assisted by salesman ******, who told us financing would be $57 + HST per week, including extras such as a stabilizer, warranty, and winter storage. When I asked how long the loan was, he said 228 months, but explained it was “5 years.” Later, manager **** rushed us to sign a stack of documents close to closing time, refusing to pro... read more
Business response:
Thank you for reaching out regarding your recent purchase of the 2024 ***** ***** ****** from ******** London.We appreciate you taking the time to share your concerns. Please know that we have carefully reviewed both your correspondence and all documentation related to your transaction. All required disclosures, terms, and conditions were provided and signed by all parties at the time of sale, and financing was approved and finalized by the lender based on the signed agreement.As outlined in the purchase contract, all sales ... read more
Product Issues July 17 2025 i signed an agreement for a car to come safetied and in good condition. It was delivered damaged and unfit. I’ve been avoided for weeks until pro bono ******* helped me write a recind letter. I want this vehicle returned as if it didn’t happen. Now my phone is ringing off the hook for them to finally fix and makes things right?? No thanks I don’t want to deal with 401 Auto Group. They can make arrangements to pick it up. I’ve made all my payments I can’t afford and my insurance doubled. They said ... read more
Business response:
Thank you BBB,This matter is currently being resolved with the customer, please have *******contact us at 1-************, if she require any further assistance.
Product Issues Back in March I purchased a 2021 *** ****** from 401 Auto Hamilton On. A month in to owning this car my car was shutting off while driving, including on the highways! Right away I contacted 401 auto to let them know, car was towed to *** for diagnostics and it turned out it needed 2 major sensors regarding camshaft timing. 401 auto then had car come to them to have them do the work, almost six months in again, I was driving home and I could hear some kind of noise, I pulled over to have a look checked oil leve... read more
Business response:
Thank you, BBB,We are currently reviewing this matter and gathering all relevant information from our service department, as well as Hamilton ***, to determine if any further assistance can be provided. Please note that the customer purchased a used vehicle that met MTO standards at the time of sale, did not purchase an extended warranty, and is now beyond the manufacturer’s warranty period.That being said, we are exploring whether we can offer the customer any goodwill toward repairs.Once our investigation is complete, we w... read more
Sales and Advertising Issues 401 Auto in Fraserville Ontario has been relentlessly trying to sell me a car after telling them I had 0 income because I had lost my job, then called me and pressured me into signing the deal for $26000 and they're trying to take a loan payment from me on the 10th before I even paid the down the deposit, I have diagnosed anxiety and being on phone calls causes me anxiety then demanding I sign before she gets off the phone with me is not right, then tonight of writing this she texted me at 9:33 p... read more
Business response:
Thank you BBB,The General Manager is actively reviewing this matter and will provide **** with an update as soon as one becomes available.
Sales and Advertising Issues Without a doubt the worst vehicle purchasing experience. Initially it was amazing and they handled everything professional trying to get us into a vehicle, however we had stated that we need to be in a full size 8 passenger SUV due to our family size. After searching inventory they said they only have a mid sized suv or minivan and explained that we can take one of these now and in the next 6-12 months we could swap out for what we require when it becomes available and assured us this would NOT b... read more
Business response:
Thank you, BBB.Thank you, Desmond, for bringing this matter to our attention. Our Hamilton location’s General Manager has made several attempts to get in touch. Please reach out to *** at ***** ******** so we can look into this matter for you and work toward a resolution.
Order Issues I went to 401 Auto Financing in Hamilton to finance a new car (around May, 2025). I found a vehicle I liked and signed the financing agreement, but I didn’t have insurance at the time, so the dealership kept the car on their lot under my name. It took me about two months to arrange insurance, during which time two payments of $300.12 were withdrawn from my account. When I contacted the dealership to pick up the car, I was told they had canceled the deal without informing me and had sold the car to someone else.... read more
Business response:
Thank you, BBB.Quinn, we kindly ask that you contact our Customer Care team at 1-************ or by email at ************@********.ca so we can assist you in resolving this matter.
Product Issues Purchased the car from 401 Auto & **************** September of 2023. By literally Sept 2024 I bring it in for an oil change and they recommend a transmission fluid replacement. Bring it to ****** ************ and they said my transmission completely ******* Costed me 6 GRAND of work. Spoke to the ****** ************ guy who was doing the work about what would cause it, he said if I've only had the vehicle a year, it's 99% likely this wasn't my fault as I'm not rough on the vehicle, but I explained 3-4 other p... read more
Business response:
Thank you BBB for bringing this matter to our attention.To better assist this client, we kindly request that they reach out to us via email at ************@********.ca or give us a call at 1-************.
Service or Repair Issues Bought a used vehicle (demo) yet had 21,000km on it. The oil change had not been completed, speedometer is 6km too fast, tail light and head light not working when it's cold on the one side. Car was shaking when I would apply the breaks. Had to ask for a test drive, felt pressured to buy the vehicle. The whole buying experience was awful. They had continuously contacted me to get things done for the vehicle so the sale could go through, then put the sale through before I had insurance, even though th... read more
Business response:
Thank you, BBB, for bringing this issue to our attention.We are actively reviewing the matter, and our Service Manager, ********, has been attempting to reach you regarding your concerns. Please feel free to contact our service department at ***** ********—we would be glad to assist you and resolve the issue.
Frequently asked questions about 401 Auto Financing
How is 401 Auto Financing rated?
401 Auto Financing has a 4.6 star rating with 1,851 reviews.
When is 401 Auto Financing open?
401 Auto Financing is open now. It will close at 8:00 p.m.