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401 Auto Financing
- Auto Loan Providers
- Cambridge, ON
About this business
Location details
2200 Eagle St N, Cambridge, ON, N3H 0A1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Product Issues I bought a truck 1.5 years ago. It recently caught on fire. I only hade this truck a short time. I paid $48,588. But my insurance company is telling me it’s only worth $28,000 I bought the truck used. It was a 2018 ***** ***. I only put 30,000km on it so how did the truck depreciate so much in just 18 months. Also I always feel that the car dealer switched the truck on me. I bought it unseen over the internet. It looked nice we agreed on the price but when I got the truck it didn’t seem worth the money but I b... read more
Business response:
Thank you BBB for bringing this to our attention.Dear ****,I'm truly sorry to hear about the unfortunate incident with your truck. It's indeed a distressing situation, and I understand your concerns about the insurance valuation. We are committed to collaborating with you to discover a just resolution to this matter. Our General Manager, Elias, has made attempts to reach out to you for a more in-depth discussion. You can contact him at 705-400-8459, extension ***.Thank you,Christina S.
Order Issues Sept 14, 2023 I am doing this on behalf of my daughter ****** *****. I would like to start off by saying how very disappointed we are in the service she has received by this establishment. Especially since this is her 1st time ever tackling such a huge expense on her own. - The contract that she signed was on the agreement that she would be able to acquire affordable insurance in which she is not able to do. - The Administration fee of $1,495.00 is outrages and not good Business. - Charging $10.00 OMVIC Fee - Wh... read more
Business response:
We appreciate BBB for bringing this issue to our notice.Presently, we are in discussions with the client to find a resolution that works for both parties. If the client needs further support, please don't hesitate to contact us at ************@********.ca.
Product Issues I bought a 2022 *** ******* a week ago from the *** dealership. When the vehicle arrived for me to pick up there were scratches in 3 different places, a dent, and a piece of the driver’s side mirror had been broke and what looked like superglued back on, and to top it off I found condoms in the glove box. I also did not receive the charge cord for my new plug in electric. Today (6 days after taking possession of my new vehicle) I received a call from the sales associate, stating that none of the damages that w... read more
Business response:
Thank you BBB, we greatly appreciate you bringing this issue to our attention.We sincerely regret the difficulties you've encountered following your recent purchase of a pre-owned vehicle. We have made efforts to get in touch with the client in order to delve deeper into the matter and work towards addressing their concerns. Please feel free to reach out to us at 1-888-867-2043 or alternatively at ************@********.ca at your earliest convenience.Thank you.
Service or Repair Issues On Aug 2 2023 I picked up my “new” car and driving it home I noticed a couple things right away . The main thing was the significant smell of gas . I messaged the sales person right away to inform him of a potential issue . The next morning Aug 3 I had the car back there for 8 am when they opened . The odour of gas was significant enough that I started getting headaches and not feeling right quickly on the vehicle . The mechanic was called out and he said “nothing wrong with the car it’s perfectly fi... read more
Business response:
We thank BBB for alerting us to this issue.Presently, we're actively involved in taking measures to aid the customer and strive for a solution that ensures their contentment. It's noteworthy that we've already established communication with the customer and are awaiting input from our dedicated business manager regarding the resolution procedure.Our strong commitment to honesty and great customer service remains unchanged. Our skilled business manager is leading the effort to address the concern and ensure the customer is sa... read more
Service or Repair Issues Got a vehicle from 401 auto. Miles on it is 121000 km on it. We have 2 quotes for our car to be fixed. The engine blew on the 401 almost causing an accident. Car was proven its the manufacturers default. We are not getting any help to cover the costs. The car we asked for history still waiting. All we want is help for **** to fix our car without us paying for it. We are still paying payments on the vehicle that we don't use. Please help. All weed need is repairs done and for being tossed in the ringe... read more
Business response:
Thank you, BBB, for bringing this matter to our attention.It brings me great pleasure to share that we have recently reconnected with the client, marking a significant milestone after two years of the initial purchase of the clients vehicle. In response to the concerns raised by the client, our dedicated sales manager has taken a proactive role in providing a resolution that addresses these issues.It is important to acknowledge the client's unfortunate experience with the vehicle. Despite the client's decision not to opt in ... read more
Customer Service Issues My elderly, mentally and physically-disabled mother originally purchased a trailer from this company in mid-2021 to live in. She had issues with its heating and cooling from the start, and CampMart repeatedly failed to fulfill its warranty obligations and resolve the issue. In early 2023, CampMart proposed that the trailer be traded-in to resolve my mother's problems. Feeling optimistic that CampMart would finally recognize and correct their error, my mother agreed to this proposal. They repeatedly al... read more
Business response:
Thank you, BBB, for bringing this matter to our attention.Our remarkable sales team in Kitchener took the initiative to contact the customer and provide a resolution that the customer found satisfactory. At our company's very core values, there is an absolute dedication to our customers. We are delighted to share the success story of our exceptional service team ********* ** *** ***** *********** ****** ****** **** ******** ** ********** *******. With their unwavering commitment, they effectively addressed our customers' iss... read more
Customer Service Issues I applied to see options online for car financing . I did not agree to a credit check. They use high pressured tactics to ******** people. They ********** to lower my credit score with future credit checks if I don’t come in to their shop to see options or buy from them. **** ** ********* *********.
Business response:
Good afternoon BBB, thank you for bringing this matter to our attention. When applying for a car loan on 401 Auto RV website, there is a notification that you are permitting information including obtaining credit reports, so that the company can offer vehicle choices that would suit the potential client's unique situations. Depending on where they application was filled out on our website, please see below for the wording off of our website, which is listed above the button to continue with the application: ""By clicking on ... read more
Sales and Advertising Issues I reached out to this company for a vehicle mid-May. After being told that my credit was too poor for the vehicle I was looking for, they insisted I could only afford a small car, and not the make/model I was interested in. They did not state prices, but simply that "I can't afford a big vehicle". This was already a confusing interaction, as the size of the vehicle should be irrelevant, and should only be based on cost. I was told a small car would cost me $600 monthly in premiums, which was alar... read more
Business response:
Thank you BBB for bringing this to our attention. We have been in contact with these clients to explain the delay of their vehicle delivery. We have tried to come up with a solution to take care of them in the interim, but unfortunately we are at the mercy of our lenders approvals along with our inventory to fit the approval. We are fully committed to getting them their vehicle at the earliest opportunity. We will be providing the clients with consistent communication and updates during this process.
Frequently asked questions about 401 Auto Financing
How is 401 Auto Financing rated?
401 Auto Financing has a 4.6 star rating with 1,851 reviews.
When is 401 Auto Financing open?
401 Auto Financing is open now. It will close at 8:00 p.m.