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401 Auto Financing
- Auto Loan Providers
- Cambridge, ON
About this business
Location details
2200 Eagle St N, Cambridge, ON, N3H 0A1, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Product Issues Purchased the car on March 11, 2025 and on April 12, 2025 the engine seized up. I contacted the business about a warranty and was told they would look into it and have had no contact back since. Currently my vehicle is going to ******* to get the engine replaced because there was no contact from the business.
Business response:
Thank you BBB,We are currently looking into this matter, and will be contacting the client. If you have any questions or concerns please contact our Customer Care team at 1-************ or email: ************@********.ca
Service or Repair Issues I helped my wife buy a car from them not even 4 months ago and the check engine light has came on twice the car is a 2021 **** and has less then 30,000 on it they won’t fix it .
Business response:
Thank you, BBB,We spoke with the customer on February 3, 2025, and offered a complimentary one-hour diagnostic appointment. The customer opted to visit Kitchener ******* instead, as the vehicle was still covered under the manufacturer’s warranty.We did not receive any follow-up from the customer regarding the outcome of that appointment or the issue with the vehicle. At no point did we communicate that we were unwilling to assist.Should the customer wish to proceed with a diagnostic appointment at our location, we encourage ... read more
Delivery Issues I purchased a vehicle from 401 auto on upper James on March 7th, I received nothing but the run around when it came to picking my vehicle up. I finally received my vehicle on March 13th only to discover that night that there was a crack and two chips in my windshield so I returned the next day to inform them, the lot guy said it was no problem they would fix it since they can't sell a car like that but the sales person tried to blame me for the crack and chips even though I only had the car for a few hours an... read more
Business response:
Thank you BBB,This matter is currently being addressed with the customer. If they require any further assistance please reach out to our Customer Care department at 1-************ or email: ************@********.ca.
Product Issues I purchased a vehicle only drove 20mins it started overheating, smoking and leaking coolant, and oil caps leaking, warped front rotors (should never have passed safety) I want it resafetied at my mechanics @ 401 autos expense. Their mechanic took 5 hrs taking it apart to tell us it was the turbo coolant lines and then the part was on back order for a month, still havent heard back, was given a jug of coolant and said it's safe to drive but really it isnt after we fixed the one leak ourselves we notice the oil ... read more
Business response:
Thank you BBB for bring this matter to our attention.We have to reach out to this client in the past couple days and have not received a response, please have the customer reach out to our Customer Care department at 1-888-867-2043 or email us at ************@********.ca.We anticipate the customer's communication and are committed to addressing and resolving their concerns.
Service or Repair Issues I purchased a car from 401 Auto on Sept 29 2023 . I have had an engine light on since Oct 13 2023. I have brought the car back 4 times and the problem still is not fixed .
Business response:
Thank you BBB for bringing this matter to our attention.*******,We sincerely apologize for any inconvenience you have experienced with your recent car purchase from 401 Auto. We understand the frustration of dealing with a persistent engine light issue, and we want to assure you that we take this matter seriously.To address your concerns promptly, we would like to connect with you directly to gather more details about your experiences and discuss potential solutions. Please reach out to our customer service department at 1-8... read more
Delivery Issues I puchased a car and signed all paperwork on december 19th, 2023. Since this date we have been given nithing but false information regarding our purchase and pick up date. We have been told on 6 different occasions now that our vehicle is saftied and licensed and ready to go. We have been told on 6 different occasions now that they have drives on their way to pick up the vehicle and deliver it to us. Every occasion something comes up and it is not delivered. Its saftied and ready, then its not. Its saftied li... read more
Business response:
Thank you BBB for bringing this matter to our attention.*****,Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustrating experience you've had with our dealership. We understand the importance of a smooth and transparent car purchasing process, and we regret that we have not met your expectations in this regard.We take your feedback seriously, and we are committed to resolving this issue promptly. We are currently investigating the situation to understand the root cause of the delay... read more
Sales and Advertising Issues It all started on Saturday, December 2nd. I went to 401 Auto dealership Ottawa, where Blake G. and Petro M. assisted me. I explained that I needed a car, and they began to talk to me through the car buying and financing process. After providing my information and recent paycheck stubs, Petro made a call, mentioning that I was uncomfortable sharing my SIN (Social Insurance Number), which I didn't understand why and he told that its to get a better price. He then left with Blake, leaving me alone. ... read more
Business response:
Thank you, BBB, for bringing this matter to our attention; your support is always valued.We are presently looking into this issue and will contact the client once we have thoroughly investigated and formulated a resolution.For any further discussion on this matter, the client is welcome to contact us at ************@********.ca or call 1-888-867-2043.Thank you.
Customer Service Issues On August 28, 2023, the lease on my father’s car expired after a 3-month extension with Peterborough *******. We did not receive any notice of the extension expiring, since the regular payments came out of his account automatically and the extension payments did not– it went unnoticed. I began the buyout process October 5, 2023, meeting with Product Specialist Malgorzata W. who referred me to Business Manager Harmony N. I met with Harmony November 1, 2023, she explained the process to buy out the vehi... read more
Business response:
Thank you Better Business Bureau for bringing this matter to our attention.Regarding the mentioned client, our hearts sympathize with their situation. We want to clarify that we attempted to assist the client. Unfortunately, they had fallen three months behind in payments with ******* *******, making it challenging for us to intervene effectively.Regrettably, ******* ******* has repossessed the vehicle due to non-payment. As it stands this is our final resolution on the matter. We extend our best wishes to the client in reso... read more
Service or Repair Issues Got my car July 28th and as soon as i was driving it home the breaks were squeaking so i texted my salesman and he said could be a rock and if it continued then to contact them. I did and took a day off of work (Aug 8th) for the service centre guy to tell me there’s nothing wrong and that my breaks are going to make that noise. he took it for a test drive and said he never heard the breaks which is funny because it happened every time you used the breaks. waited a week and contacted them again asking... read more
Business response:
Thank you BBB for bringing this to our attention,Dear ******,We appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've encountered with your recent car purchase.Regarding the oil issues and engine noise, we take these matters seriously as well. It's concerning to hear about your difficulties in reaching our service department.We understand the importance of reliable communication and swift resolution. Please contact our Customer Care department at 1-888-867-2043.
Frequently asked questions about 401 Auto Financing
How is 401 Auto Financing rated?
401 Auto Financing has a 4.6 star rating with 1,851 reviews.
When is 401 Auto Financing open?
401 Auto Financing is open now. It will close at 8:00 p.m.