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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
It is with regret and reservation that I write this review as doing so is out of my character, however given the circumstances, this is the beginning of the only resolve I can think of at this point. What began as a positive interaction beginning with the salesperson/measurer Dephne has unfortunately declined drastically due to the company's lack of regard with tending to concern expressed from the customer and their failure to respond. Our installation date was solidified for last Tuesday, June 11. The installers arrived on... read more
Business response:
Hi S Dozier, First and foremost, we want to extend our sincerest apologies for the distress and inconvenience you have experienced. Your feedback is incredibly important to us, and we deeply regret that your experience has been so negative. We understand that what began as a positive interaction with our team, lead to significant frustration and disappointment. This is not the standard of service we strive to provide, and for that, we are truly sorry. Regarding the issues you mentioned: Communication Failures: It is un... read more
good installation but good luck getting service if something goes wrong, twice i have been scheduled repair and both times repair did not show up as promised, latest date said I would be later in the day, but they had promised 8AM, guess they need to take care of new installs before existing customers, poor customer service and communication. I had to call them both times when they did not show up on time. Would not recommend!
Business response:
Hi Larry, We take your feedback seriously and apologize for the inconvenience you experienced with our repair service. We strive to provide top-notch customer service and will address this issue with our team to ensure it doesn't happen again. Thank you for your review and bringing this to our attention. Respectfully, 50Floor
We will never use this company again. The sales people were great and promised to be just a phone call away if we needed them, but that didn't happen. The installers were given bad info about what was to be done, they broke our elevator and refused to get it fixed; they were careless with moving things and took the sheet rock off of one wall and put a gouge in another; and they left us without a bathroom for 3-4 hours. We ultimately had to have the Service Manager, and customer service was not in his vocabulary. He was r... read more
Business response:
We apologize for the negative experience you had with our company. We take customer feedback seriously and are sorry for any inconvenience caused during the installation process. We appreciate your feedback and will use it to improve our services. If there is anything else we can do to address your concerns, please don't hesitate to reach out to us at 877-503-5667.
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.6 star rating with 1,250 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.