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50Floor
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 8:00 p.m. | |
| Tue | 6:00 a.m. to 8:00 p.m. | |
| Wed | 6:00 a.m. to 8:00 p.m. | |
| Thu | 6:00 a.m. to 8:00 p.m. | |
| Fri | 6:00 a.m. to 8:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | 8:00 a.m. to 5:00 p.m. |
On March 26, we ordered carpet and installation for a new room in the house and bedroom carpet for our motorhome. The salesman assured us they could do the motorhome (it isn't difficult), so we scheduled installation for 16 April. On 16 April, installers arrived and showed them the room in the house and the area in the motorhome. The installer said he didn't know how to do the motorhome. I even showed him how to install the carpet in the motorhome. He installed the carpet in the room in the house and said someone would come ... read more
Business response:
Hi Dianne, Thank you for bringing this to our attention. We’re very sorry to hear about the delay and miscommunication regarding your motorhome installation. This is not the experience we aim to provide. We’ve escalated your concerns to the appropriate team and someone will be reaching out to you directly to help resolve this as quickly as possible. We understand your timeline is important, and we appreciate your patience as we work to make this right. Respectfully, 50Floor 877-503-5667
We had our floors installed around two moths ago and after about a week we noticed some places in the floor that looked like maybe they left something under the new floor when they laid it and it looks like a bubble in the new floor. We have contacted the manager Dana Mason several times and he has promised that he would get someone out to repair it several times but we still have not seen anyone. This has been a problem with these people from the very begining of the job. They promised us that they would have the floors fin... read more
Business response:
HI Randall, Thank you for sharing your experience, Mr. Young. We’re sorry to hear that your installation process did not meet expectations, and we appreciate you taking the time to provide detailed feedback. Please know that we are currently reviewing the concerns you’ve outlined with our internal teams, including management. At 50 Floor, we are committed to continuous improvement and take all feedback seriously as part of our effort to maintain high standards across every market. We appreciate your patience as we complet... read more
Were told about their lifetime guarantee for their flooring when we had it installed. Around 7 years later the flooring is peeling and cracked. After trying to get 50floor to help us for 6 months now, we are being told they don't work with the manufacturer any more and we can try contacting them to see if we can get them to fix our floor.
Business response:
Hi Josh, Thank you for sharing your experience. We sincerely apologize for the issues you've encountered with your flooring and the challenges you've faced. Your feedback is important to us, and we are reviewing the situation to better understand what happened and how we can improve. We appreciate your patience as we work through this. 50Floor 877-503-5667
Horrible experience with 50 floor. Floors were installed December 2022, soft spots, floors left dirty filthy, baseboards replaced gaping from wall, no edging around fireplace surround. Crew no showed twice when they were supposed to come and repair floors. Boards then started to separate in the kitchen while waiting for replacement. Inspector out twice, first report was "lost" so he had to come back out and re-inspect the same thing and submit a new report. Floors now backordered so we waited 3 more months to have them ... read more
Business response:
Hi Julie, We are sorry to hear about your negative experience with 50Floor. We strive to provide our customers with the best possible experience, and we are disappointed that you have encountered any issues. We would like to address these issues promptly so that you can continue to enjoy our services; therefore, your review has been forward to our management team for their immediate attention. Thank you for your feedback. Respectfully, 50Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.6 star rating with 1,411 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 6:00 a.m.