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5280 Veterinary Care
- Veterinarians
- Denver, CO
About this business
Location details
3100 Gilpin Street, Denver, CO, 80205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
As a new dog dad, naturally I wanted the absolute BEST care for my baby French bulldog. I called , because I am not a veterinarian myself, and inquired about shots, how the shots work and based on what I was told by the breeder, what I needed to get my pup two weeks after receiving him. "Hope" I believe is her name, answered and is the absolute rudest, condescending, and nasty unprofessional person behind a desk I have ever encountered. She has continued to be condescending and cops an attitude every time I have to encounter... read more
Business response:
Hello Luke Skywalker, Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with best-in-class service. For this reason, we are quite taken aback reading your review (the team member you mentioned is one of our client's favorite). We would like to connect with you so that we can investigate your feedback further, however, we are unable to find you in our system based on your Google screenname. If you're open to discussing your ex... read more
I've had a great experience up until recently with 5280 and referred several people there. But over the past year things have started to slip (forgetting to take specific tests I've asked for on visits, etc. and raising costs). My dog recently had an injury and was experiencing a ton of pain. Called to see if there was a window and they happened to have one, so I rushed to get there driving 30 minutes, was delayed in traffic and called multiple times to let them know but kept going to voicemail. When I arrived at exactly t... read more
Business response:
Hello Alexandra L., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. The essence of our values and who we are all start with patient-centric compassionate care. We understand your frustration, but hope you'll understand that because you arrived after the scheduled appointment time and we were fully booked, including a full hospitalized patient unit, we no longer had the time necessary to properly care for your pet. Because we understood that your drive time exceeded the wi... read more
The vet told me that spaying my kitten would be a high risk procedure and then said I would have to make an appointment with her to discuss further as she did not have time to discuss without me coming in person to make sure they could even do the spay properly. This is very bad service and feels like an effort to get me to pay an appointment for any information on the spaying process...very disappointing and I decided to go with another vet as a result.
Business response:
Hello Lizzie B., Thank you for sharing your feedback. We are so sorry to hear about your disappointment with us. In order to give in-depth medical advice or perform any type of surgical procedure, our hospital policy requires a doctor-patient relationship. We learn a great deal from a full physical examination, and it would be a disservice to both our clients and their animal companions if we ignored this protocol as it is vital in ensuring the pet's safety and well-being. Though a spay procedure is considered a routine ... read more
They tried to be known as rino vet before an outcry over attempting to wipe people of color from the neighborhood map. Their actual business practices are worse. They recommend unnecessary surgeries and squeeze in charges for things anybody could do at home. How about $80 for an unnecessary ear wipe that literally takes 20 seconds. This is a big city scam if Ive ever seen one. After a complaint the owner will probably post something saying he cares, but that's for effect. He'll never actually follow up. Did I ment... read more
Update: I had questions for why they recommended my French Bulldog who doesn't really leave our home get the lepto vaccine. After speaking to another vet it makes no sense that they would recommend this vaccine for my dog. Especially for a French Bulldog that is more prone to have negative reactions to a Lepto vaccine. In addition I explained that I don't need my dog to get a bordetella vaccine since again he doesn't really leave the home. I get a call from someone here that said your dog is due for his bordetella shot... read more
Business response:
Dear Mike F., Thank you for your feedback. We are genuinely sorry for any and all misunderstandings. We have reached out privately, and hope to have a chance to speak with you. We adjust our estimates based on our conversation with owners during the visit about the best next steps for a pet's needs, which is why there might be several iterations before one is finalized. Regardless, we understand your disappointment and hope you'll accept our sincerest apologies once more. We'd like to be here for you and canine companions i... read more
The staff was friendly along with the doctor. I wish they had listened to me more about my dogs needs while she was under their care. I understand that all veterinarian doctors complete different treatments in a different manner. As a dog mom, I feel they overcharged me and were unable to help my baby. In the long run, I took her to another clinic and the course of action is better for her and she is now finally getting better. I should have stood my ground better than I did. I take responsibility in that part.
I just moved to Denver and needed a refill of my dog's medicine. Called here and they could fill two weeks of it, instead of the usual 2 months, after the first place said they wouldn't (which is the reason for 2 stars instead of 1). That was better than nothing because we were desperate after a hectic move across country. We got there and they charged MORE for 2 weeks of this medicine than our old vet charged for 2 months. $70 for 2 weeks instead of $60 for 2 months. Just went to another vet and they charged the no... read more
Business response:
Aaron and Audrey: Thank you for your feedback in regards to your dogs medication. I have looked into this. It does look like, since your were out of medications, we called your previous animal hospital and filled the medication exactly as they wrote out the prescription. I do apologize that the medication was more than you normally pay. I believe this is because our office does not carry the larger milligram tablets that your previous hospital used to cut into quarters for you. Again, I do apologize for this. We sho... read more
Beware if you're first time pet owner. My puppy vaccine series literally added up to around $500 after the completion. It was expensive bc they required a visit with every booster which brings up the cost to $100 each visit to get his booster. Sure the vets are nice but I'm not sure if the cost justifies it. Also if your pet needed to be seen urgently on a day that they're all booked. Here are the fees: $60 for them to crate your dog half a day so the vet can see him/her inbetween their appointments and call you. If you don'... read more
This vet has a couple doctors that care, but the rest of the staff is very immature and will broadcast your personal information as gossip in the workplace. They strike me as a bunch of entitled, immature kids, and the medical director appears to be setting the bar regarding this. There were some safety concerns and an incident that was caused by staff negligence that was not addressed professionally IMO, and the above reasons explain why it may have happened in the first place. Something is wrong under the surface here, ... read more
Business response:
Fish B, My name is AJ, the Office Manager at 5280 Veterinary Care here in Denver. This information is very concerning to me and I would really appreciate the opportunity to discuss this with you. It would be very valuable for me to know what happened during your visit, what the staff said, and the negligence that occurred. With this information I would do some research and investigation into what happened and use it for training and having serious discussions with our staff. You can reach me at the office at 720-789-70... read more
Frequently asked questions about 5280 Veterinary Care
How is 5280 Veterinary Care rated?
5280 Veterinary Care has a 4.6 star rating with 717 reviews.
When is 5280 Veterinary Care open?
5280 Veterinary Care is open now. It will close at 6:00 p.m.