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8x8
- Technology
- Campbell, CA
About this business
8x8 business VoIP helps you serve your customers better with mobile, flexible solutions that help you do business anywhere, anytime. From hosted VoIP business phone service and cloud-based call center software to unified communications, our services are easy to use, incredibly advanced and less expensive than traditional solutions. Ranked #1 hosted VoIP provider. Proven. Reliable. Secure.
8x8 has been a learning experience for me. It has been a good feature to be able to text and read voicemail messages
Overall the system is great and easy to configure the auto attendants and queues
We migrated to 8x8 from Mitel in 2020 just before the pandemic. We found the migration to be well managed and easy to implement. There are many supporting documents to assist with end user training and help was always a chat or KB article away. When Covid hit, we were able to easily transition many employees to work from home utilizing 8x8 Work App and desktop. We feel having to adapt to work from home conributed to a speedy adoption of 8x8 Work and all the features it provides. To this day, most people prefer it over a p... read more
The support rep solved the issue promptly
I really like the tech support from 8x8. They always call back, and they keep working on the ticket until issue is resolved.
Great experience and support on the phone platform.
The phone system itself has been much easier to use and administer than our past Cisco System. On a couple of negative notes, it seems that there is an issue every two weeks or so that affects the call center. And secondly, support constantly calls me when I specify email support only.
Overall, the post-implementation support has been great. The team has answered all our questions and made sure we can report all our metrics correctly!
Overall experience with 8x8 has been positive. They are advancing in new technology and are a very forward-thinking company who anticipates client needs. There is rarely a problem but when one does occur, 8x8 is on the case. Tickets get answered promptly and resolved expeditiously. Customer service is very, very good.
Frequently asked questions about 8x8
How is 8x8 rated?
8x8 has a 4.7 star rating with 7,633 reviews.
When is 8x8 open?
8x8 is closed now. It will open tomorrow at 8:00 a.m.