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A-1 Self Storage
- Self Storage
- Bell Gardens, CA
About this business
Location details
8462 Garfield Ave, Bell Gardens, CA, 90201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
If you're thinking of bringing your special belongings to this storage DON'T. They have rats and they fail to mention that when you go check out the units. I found feces and urine all over all my personal belongings. They only provided me with 2 rat traps and if I wanted more I had to go buy them myself. We pay a cleaning and maintenance fee for a reason and they still want us to take our own supplies. Already looking for a different storage, the prices are going up and it's totally not worth it.
Business response:
Thank you for your feedback, Mitzy. In order to better assist you, please send us an email at social@a1storage.com with your registered name and unit number. Our Area Manager, will be reaching out to you to discuss your concerns. Thank you very much.
I had my things stored in this place for a couple months since I hardly come I never noticed the Rat problems they had .. When I went on Sunday 02/21/2021 to check out my things after opening the door I smelled urine which was impossible for a human being to possibly pee there then I started to move things around there was rat feces everywhere all over my things I had to throw a lot things away due to the rat chewing up and peeing everywhere.. the insurance you pay for does not cover it so if you have Valuable stuff I sugges... read more
Business response:
We're sorry to hear about your experience. It also sounds like we didn't communicate very well with you when you reported the problem. We strive to offer the best service possible and that includes monthly pest control service. Unfortunately we don't have complete control over what is brought in to the facility. That said please contact us at social@castergrp.com and I'm sure we can do something for you.
Very helpfull staff ...Angelica was great very polite and nice customer service also provided me a free lock on the house so that was neat i really recomend this location ....
Business response:
Joe, we're glad to hear we delivered such a great experience. Thanks for the recommendation and the kind words about Angelica.
I had my brand new items in this unit as well as personal belongings that are older and dear and they were destroyed by rats i trusted my items to be well kept and I found them damaged and full of rat pee and poo. I called and the manager didn't offer too much help. He even said that he knew there was a problem and opened other units. But he never called me. I lost a new recliner, book shelve unit and had to get rid of my dishes and pots. I also had some nice shoes that were full of neat looking stuff so we tossed them. Be c... read more
Business response:
We understand how disheartening this has been, Elvie. We encourage you to complete the necessary paperwork to file your claim. Please continue work with our store staff, so that we can help you bring closure to this painful experience.
Long story short: Take your money and belongings elsewhere, to a clean, safe storage facility where your patronization is appreciated. I have rented a unit at A-1 storage Bell Gardens for 3 1/2 years and I cannot tell you how many times they have unjustifiably increased my rental unit , which is standard for many storage places, however for what you receive? They shouldn't be charging anything extra. 1. Within the first month of me moving into my unit, I discovered the place had roaches that infiltrated my unit. When I compl... read more
Business response:
I'm terribly disappointed to read about your experience, Miss S. This is not typical at any of our self storage facilities here at A-1. I'm not sure why you were not contacted directly by our Area Manager, but we'd like to fix that now. If you would still like to have someone contact you to discuss your experience directly, please send me your name, unit number, and contact information, and I'll have someone reach out to you. You can either send me a direct message via Yelp, or email me at social@a1storage.com.
Glibert was great representative , very friendly. Location was convenient and easy parking . Place is very well kept and updated look . Very pleased with my experience here at A1
Business response:
Thank you so much, Fatima. We value your business & appreciate that you've taken the time to share your storage experience. Your kind comments will brighten Gilbert's day!
Gilbert the manager was very knowledgeable and helpful. The outside areas were clean and kept nicely. I am sure that this will be very helpful for managing my belongings.
Business response:
We're so glad to hear about your positive experience, Joe! Thank you so much for sharing. We'll be sure to forward your kind comments to Gilbert. It will brighten his day!
Gilbert from A-1 is awesome to deal with and is always helpful. Great customer service!
Business response:
Joseph, thank you for your kind review; we are happy to pass along your comments to Gilbert here at A-1 Self Storage!
Barely got this storage unit three days ago and the elevator broke down twice I would not recommend this place if you have a upper unit the floor unit is fine because it doesn't require a elevator came to move in things to my storage upper unit on Saturday and the elevator broke down so I had to carry my heavy stuff in the emergency stairs to thee second floor heads up the emergency stairs does not have a.c in the beginning when I purchased my storage unit The staff Was very friendly, helpful and professional. All my questio... read more
Business response:
We are so sorry for the all the trouble, Melissa! I have escalated your concerns, and someone from our facility will be reaching out directly to discuss this matter with you. If you are not contacted today, please send me a private message, and I will follow up immediately.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 564 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.