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A-1 Self Storage
- Self Storage
- Bell Gardens, CA
About this business
Location details
8462 Garfield Ave, Bell Gardens, CA, 90201, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
We bought an auction unit here and the staff was extremely friendly and accommodating. They were very communicative as well as helpful. The facility is clean, well taken care of; and best of all it's a safe environment.
Business response:
Melissa, we strive for 100% satisfaction, and it is great to see you had such a positive experience at A-1 Self Storage!
Jesus was the very friendly and professional associate who attended our storage needs. He was polite and patient. Very clean and accessible storage location. Prices are also very good
Easy to get a storage unit very helpful and explained everything in detail on the terms and monthly payments manager Gilbert was very helpful and made the transition to getting the unit very easy. Thanks!
Super friendly staff and very clean. The manager was very helpful and showed me the unit measurements before renting. Gave me options to save money on my monthly rental fee and tips on how to store my items. I highly recommend this place.
Business response:
M, we appreciate your positive review of your experience with us!
The staff here is so nice and always offers to help me move my things when i ask for help the cart they offer at the front shop helps out since i don't have my own the owner has helped me find the perfect place and offers great security over everyone's belongings
Business response:
Brenda, we are so happy to read such a great review about A-1 Self Storage!
If you're thinking of bringing your special belongings to this storage DON'T. They have rats and they fail to mention that when you go check out the units. I found feces and urine all over all my personal belongings. They only provided me with 2 rat traps and if I wanted more I had to go buy them myself. We pay a cleaning and maintenance fee for a reason and they still want us to take our own supplies. Already looking for a different storage, the prices are going up and it's totally not worth it.
Business response:
Thank you for your feedback, Mitzy. In order to better assist you, please send us an email at social@a1storage.com with your registered name and unit number. Our Area Manager, will be reaching out to you to discuss your concerns. Thank you very much.
I had my things stored in this place for a couple months since I hardly come I never noticed the Rat problems they had .. When I went on Sunday 02/21/2021 to check out my things after opening the door I smelled urine which was impossible for a human being to possibly pee there then I started to move things around there was rat feces everywhere all over my things I had to throw a lot things away due to the rat chewing up and peeing everywhere.. the insurance you pay for does not cover it so if you have Valuable stuff I sugges... read more
Business response:
We're sorry to hear about your experience. It also sounds like we didn't communicate very well with you when you reported the problem. We strive to offer the best service possible and that includes monthly pest control service. Unfortunately we don't have complete control over what is brought in to the facility. That said please contact us at social@castergrp.com and I'm sure we can do something for you.
Very helpfull staff ...Angelica was great very polite and nice customer service also provided me a free lock on the house so that was neat i really recomend this location ....
Business response:
Joe, we're glad to hear we delivered such a great experience. Thanks for the recommendation and the kind words about Angelica.
I had my brand new items in this unit as well as personal belongings that are older and dear and they were destroyed by rats i trusted my items to be well kept and I found them damaged and full of rat pee and poo. I called and the manager didn't offer too much help. He even said that he knew there was a problem and opened other units. But he never called me. I lost a new recliner, book shelve unit and had to get rid of my dishes and pots. I also had some nice shoes that were full of neat looking stuff so we tossed them. Be c... read more
Business response:
We understand how disheartening this has been, Elvie. We encourage you to complete the necessary paperwork to file your claim. Please continue work with our store staff, so that we can help you bring closure to this painful experience.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.8 star rating with 604 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open tomorrow at 9:00 a.m.