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A-1 Self Storage
- Self Storage
- San Diego, CA
About this business
Location details
845 Hollister St, San Diego, CA, 92154, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
There are over 700 units and only FOUR carts for paying customers to use. That math doesn't make sense. If you plan on doing a quick load in or out, don't expect an available cart. There are always a tons of people living from their cars/vans/trucks parked outside using the carts for hours. The place is locked but doesn't feel safe. The doors are supposed to stay closed/locked but every time I've been here they are wide open, allowing anyone to walk in. You would think that with all the cameras, the employees would see the o... read more
Received excellent customer service from Ray. I was looking for a last minute storage space and I had called a different location and they were very helpful and actually told me that this location had the space size I needed. I made my reservation online. When I got to the location, I was assisted by Ray. Everything went smooth, I did have to make a change to my reservation and he was able to accommodate me. I rented a drive access storage unit. The only reason I didn't give a 5 star is because in the middle of unloading, I ... read more
Business response:
Thank you so much, Bibi! We appreciate you taking the time to share your experience with us and value your honest feedback to help us improve!
Had a great experience with my first storage rental. Spoke with Elizabeth at the front desk and she was very helpful and professional. The facility is very clean and you get a free move-in truck up to 20miles for first time renters. Also, you get a free lock once you "check-in" yelp when u do a review which is what you'll need for your storage. Yes, u need insurance but if you already rent and have renters insurance then you can use what you are already paying for at No extra cost.... Gave me a good deal on a 10x10 on the fi... read more
Business response:
Thank you so much, David. We value your business & really appreciate that you've taken the time to share your storage experience in such detail. Your kind comments will brighten Elizabeth's day! To clarify, only a Yelp check-in is required to receive the free-lock check-in offer. Users do not need to write a review.
This place has the worst Customer Service I have encountered in a very long time. I was interested in renting a unit there but decided against it after witnessing how awful they were to one of their customers. Do yourself a favor and skip this place.
Business response:
Michelle, we are so sorry to hear you did not receive the top-notch service we strive for, and assure you this is not typical. We will have forwarded your review to the management for review. Thank you for providing us with this feedback
Great customer service and immediately responded to an issue I had. I recommend this company!
Business response:
Ray, thank you for the recommendation, and have an amazing day! Please let us know if there is anything else we can do for you; we are more than happy to help!
Super nice guy that showed us around - and he was uber respectful, which is a nice change when you're a young girl looking for services. Great prices, clean facility, and well run. Don't let the crappy surrounding areas fool you when you pass by; it's a great place to store your goods.
Business response:
Makenzie, thank you for your kind review; we are happy to pass along your comments to Alfonso here at A-1 Self Storage. It will brighten his day!
This particular location is nicer than other facilities I've seen, and more affordable. I love that some units qualify for a free month which was a nice touch. With lots of dollies available and the halllways are wide with an elevator, I'd say that A1 is one of the better places I've seen in the south bay
Business response:
Riz, thank you for your kind review; we are very happy to have provided you with such a positive experience!
The absolute best service I have ever received. Visar was great!! Absolutely the best customer service skills out of any storage. He even helped me lift a box in to my new storage. I call that great service. Graciela even helped out a lot. She made my service smooth. The storage is very clean, and very spacious. Great access.
Business response:
We're so glad to hear about your positive experience, Mark! Thank you so much for sharing. We'll be sure to forward your kind comments to Visar and Graciela.
Very clean, made everything easy and convenient!!!!!!! Had just the right Price and size of storage I was looking for !!!!!! Easy access!! Would recommend to anyone needing a storage unit!!!
Business response:
Welcome to A-1 Self Storage, Felicia! Be sure to ask about our great referral bonus program the next time you're in the office.
Frequently asked questions about A-1 Self Storage
How is A-1 Self Storage rated?
A-1 Self Storage has a 4.7 star rating with 340 reviews.
When is A-1 Self Storage open?
A-1 Self Storage is closed now. It will open at 9:00 a.m.