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A+ Federal Credit Union
- Credit Unions
- Austin, TX
About this business
Location details
6420 E US 290 SVRD, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
Absolute Garbage, don't travel out of state without warning daddy, they will cancel your card even after over the phone verification. Then make you wait 3 +weeks for new card. 1,400 miles away and their best solution was to fly 1,400 miles back to Austin just to pick up a card... coming from a institution that champions Climate Change.
Business response:
Hello - I apologize for the experience you had with A+FCU. Please email me at socialmedia@aplusfcu.org with more information, but do not include any confidential information. Thank you.
I have been a member for years but last year I had an almost $7,000.00 fraudulent charge on my account that Aplus still has not resolved. I am now having to get a lawyer against a bank that is supposed to be protecting my money.
Business response:
Hello - I apologize for the experience you had with A+FCU. Please email me at socialmedia@aplusfcu.org with more information, but do not include any confidential information. Thank you.
Worst bank I’ve ever experienced, the double charge your account, and then hit your account with all these late fees , chase bank is better than this bank . DO NOT GIVE THESE PEOPLE YOUR MONEY
Business response:
Hello Levi - I apologize for the experience you had with A+FCU. Please email me at socialmedia@aplusfcu.org with more information, but do not include any confidential information. Thank you.
The bank teller that just "helped" me needs to learn how to speak, smile, and be friendly. Kiaera withdrew my money when I asked for it to be transferred from my CD and had the worst attitude about correcting it. She didn't even ask for clarification or apologize. She didn't say much at all or engage in conversation. The other bank teller was super friendly but Kiaera just acted like she hated her job. Y'all need to tell her to cheer up or get a new job. This is not the first interaction I've had with her.
Business response:
Hello Krystal - I apologize for the experience you had with A+FCU, and your feedback has been sent to the Member Experience team. If you have additional information, please email me at socialmedia@aplusfcu.org. Thank you.
not helpful, rude . depositing check from insurance company that as a mortgage holder they pay every year and they will not process. on hold for over 1 hour.
Business response:
Hello Carey - I apologize for the experience you had with A+FCU. Please email me at socialmedia@aplusfcu.org with more information, but do not include any confidential information. Thank you.
STAY AWAY FROM THIS SO CALLED FINANCIAL INSTITUTION. My wife and I have a loan through A+ Federal Credit Union and are required to have insurance to cover the vehicle in the event of a loss. Our policy lapsed and we were sent a letter from the institution stating we would be charged $2215.00 for a insurance policy by the Federal Credit Union. We then received a notification stating once we purchased new insurance the Credit Union policy would be removed and our policy would be in force; however, my wife and I received a not... read more
Business response:
Hello John, I apologize for the experience you had with A+FCU. I passed your feedback to our Insurance Clerks and Member Experience team for further review. If you have additional information to share, please email it to socialmedia@aplusfcu.org. Thank you.
Rude and condescending. Avoid Round Rock, Texas/ Mays St. Location. Treated like a non paying customer is hard to swallow, the lack of manners is rough to deal with too
Business response:
Hello Andrew - I apologize for the experience you had with A+FCU. Please email me at socialmedia@aplusfcu.org with more information, but do not include any confidential information. Thank you.
Only 2 drive through lines were open. Was on my lunch break.
Business response:
Hello Frances - I apologize for the experience you had with A+FCU. Thank you for providing feedback.
I'm sorry but my experience haven't been that great for awhile. I normally use the drive-thru it doesn't matter what time I go the service is so slow.
Business response:
Hello Armandina - I apologize for the experience you had with A+FCU. We are currently experiencing longer than normal wait times due to staffing issues, and we appreciate your patience. Thank you.
Frequently asked questions about A+ Federal Credit Union
How is A+ Federal Credit Union rated?
A+ Federal Credit Union has a 4.5 star rating with 1,198 reviews.
When is A+ Federal Credit Union open?
A+ Federal Credit Union is closed now. It will open at 9:00 a.m.