AAA Life Insurance Company

3.9

Life Insurance
Livonia, MI

About this business

Insurance Life Insurance

Location details

17900 N Laurel Park Dr, Livonia, MI, 48152, United States

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Weekday	Schedule	Status
Mon	8:00 a.m. to 8:00 p.m.
Tue	8:00 a.m. to 8:00 p.m.
Wed	8:00 a.m. to 8:00 p.m.
Thu	8:00 a.m. to 8:00 p.m.
Fri	8:00 a.m. to 8:00 p.m.
Sat	11:00 a.m. to 3:00 p.m.
Sun	Closed

3.9336 reviews

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TJ Mclauchlin

4 years ago

my mother in law passed away over a month ago and these people keep lying to my wife telling her that the pay out would be paid days ago and we have waited over 6 weeks for this money ! my father in law is about to be homeless TODAY because he can't pay his rent or utilities. this company is full of crooks and are all layers. I WILL BE CONTACTING MY ATTORNEY !

Business response:

Hi TJ. We're very sorry to hear of your family's loss. We'd like to look into the status of this claim, but we'll need your wife to send us a private message with her contact information so we can assist.

Rashida Ariana

4 years ago

BEWARE. Underwriters require procedures doctors DO NOT recommend!!! Liars. Scammers. Horrible customer service. After waiting 4 months for the underwriters to analyze my medical records - and they never actually asked for my records from my medical facility. I did all the leg work myself. I got normal blood work results and still there were issues for no reason. I tried to call them and their phone was down for months. Tried getting help from the manager and they did nothing. The only reason I waited this long was becaus... read more

Kenena O'Neal

4 years ago

Find another company to go with..Horrible phone service. Called 4 times in the last 24 hours and have been on hold for over 30 mins each time. I just bought my policy and am going to cancel (if I can ever get through to someone!) If I'm having a hard time getting in the beginning with just a few questions I want answered, I can't imagine how it will be when I actually need them during the time in need. Not the kind of company I want to deal with!

Business response:

We're upset to hear this, Kenena. We are experiencing high call volumes, but do understand your frustration and apologize for the delay. Additionally, we did respond to your private message and will stay updated with you there. Your feedback means a lot to us and will help us continuously improve for our policyholders. Thank you.

Curly Red

4 years ago

due date was supposed to be changed ,but now after a year getting letter saying I'm in a grace period ,if I don't pay !!!!! so this annoying letter probably come every month , payment is edt wow !!!!

John Robinson

4 years ago

tried for 4 hours to pay bill with credit card, stupid message all that time..went to aaa office in Missouri City Tx got insurance agent..he was unable to correct problem.promised to call when he gavethem correct info..3 weeks later still waiting for call. 43 years member. customer service has gone to hell.

Business response:

Hi, John. We're sorry to hear this and would like to help make it right. Please DM us with your phone number to move forward.

Lynne Davenport

Recommended

4 years ago

I recently sent a letter requesting a change in beneficiary, which was handled quickly and efficiently with no fuss. I sent the same letter to another insurance company and after 3 followup emails and 3 telephone calls it still has not been done.

Sandra Boynton

Recommended

4 years ago

The policy I have covers every possible scenario that might happen at my age.

Business response:

We're proud to protect you and your family, Sandra.

Brian Tackett

Recommended

4 years ago

I would still like a copy of my policy. That's why I called them in the first place. Been 2 weeks and still don't have it.

Business response:

Hi, Brian. Thanks for the review. We're sorry to hear that you are still waiting. Please DM us with your policy number and best contact phone number, so that we can further assist.