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ACT Appliances
- Appliances & Repair
- Pflugerville, TX
About this business
Location details
1011 S Heatherwilde Blvd, #120, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible. Again, like many other here I was assign ACT via AHS. They came, replaced the ice maker, this did not fix the issue. Came again, replaced the ice maker they already replaced. Obviously, that did not fix the issue. Then they used the get out clause that this was part of the refrigerators sealed system. Which coincidentally was covered under my extended manufacturers warranty. So I was left in limbo.LG came out, instantly found that it was a frozen exhaust line which was cooling issues within the in-door ice maker. T... read more
We were referred to ACT by our warrenty America Home Shield. I initially blame them for leading us into this debacle. 1/26/2024 came out for washer, repairman does not speak English speaks Ukanian. Therefire my husband with cancer must communicate with app. Needs 2 parts came back a week later with 2 new parts. After installing 2 new parts caused 3rd part to fail, so the repair man said. Got call, 12 days after 2nd visit Act scheduled. In mean time almost 3 wks we have spent approx $100 at laundry mat. I call America Home Sh... read more
Technician was rude, did not know how to fix the problem, blamed me for not having the tools he needed to do his job (Id think that was his responsibility) and made a mess of my home. I would never let them in my home again.
Worst I have ever dealt with. Cannot even complain to management because they won't call back.
Business response:
Dear ****** *******,Thank you for contacting us regarding this matter. We have reviewed the work order for your washer and dishwasher. The appointment was scheduled for 12/13/2022. Currently, this work order has the status "not fixed" in our system. It means that a technician needs to order and replace parts in order to fix your appliance. He was not able to return to the office the same day because he finished late, but he should be back to the office on 12/14/2022. Once we receive the full report from the technician, someo... read more
DANGEROUS, FRIGHTENING, AND UNSKILLED FIRM 12/1/22- AHS work order for OVEN REPAIR CO (carbon monoxide) leak and not baking.12/6/22-a technical from an Asian country K***** arrives. Does not see a problem. No tools to check and isolate the problem. Doesn't know what PPM is. Doesn't know how to turn on stove. I open all the windows and doors before turning it back on. He seems lost and confused. But he said "I have 2-years experience with this." ....12/6-7/22 Reported to GAS co, **********************, Police (constant phone ... read more
Business response:
Thank you for bringing this matter to our attention, and please accept our sincere apology for any inconvenience this matter has caused you.When the technician arrived at the property on 12/5/2022 and tested the unit with his gas leak detector, he was not able to find the leak from the appliance. The following day we were informed that the customer had gas company come out, and they found a leak in the oven and water heater. After diagnosis gas plumber turned main gas line off. Since our company does not work with water heat... read more
This company was assigned through American Home Shield. When I talked to the service rep on Friday morning he said they could do a phone consultation on Monday evening then go from there to decide when a service tech can come out to assess then theyll have to order the part which may take longer. Why do a telephone consultation when they need to come look at my fridge that isnt working. I cant look at it myself and tell them exactly whats wrong. Ive never heard of a repair company doing that. I then read the reviews how peop... read more
Business response:
Dear ****,Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.As you mentioned, the work order for the refrigerator was placed on Friday the 9th. Since Friday is the last business day of the week, we were already booked for Monday and most of Tuesday for in-person diagnosis and part installations. To save you time, we offered you to do a virtual diagnosis ... read more
Worst service experience of my adult life. They've come out *FIVE* separate times to try and fix my refrigerator since it broke on January 17, 2022 and as of their last service call today, March 11, 2022, it is still not repaired. If you call them, they have maybe two customer support people that are also their schedulers, and they have absolutely no power to resolve your issue whatsoever. Literally can not discourage you enough from not using this company.
ACT Appliances in ************, ** came out to fix our ice maker on our refrigerator through American Home Shield. On the first visit, they pulled the back panel behind the freezer and we were told we had to wait for someone to come out to check on the freon. Right after that first visit, the freezer began making an intermittent knocking noise that it did not make until ACT worked on it. The noise occurred while the freezer was cooling. We told the freon guy about the noise and he said since it wasn't making that noise at th... read more
OMG..what a company. Incompetent, unprofessional, clueless are just a few words to describe this company. 8+ weeks to fix a range burner and in the end, they end up making it much worse. Started with just one burner simply not igniting and ended up with the same burner k*** stiff to turn (still not igniting) while a previously unaffected burner won't even turn at all. In the end, they gave up on the job and told AHS that I was responsible for the problem because of the force I used to turn the k**** on. A range I had been us... read more
Frequently asked questions about ACT Appliances
How is ACT Appliances rated?
ACT Appliances has a 2.1 star rating with 168 reviews.
When is ACT Appliances open?
ACT Appliances is open now. It will close at 5:00 p.m.