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ACT Appliances
- Appliances & Repair
- Pflugerville, TX
About this business
Location details
1011 S Heatherwilde Blvd, #120, Pflugerville, TX, 78660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
AWFUL COMPANY! They took 5 days to even come out to help me, they pushed my appointment back 3 times in one day and left us hanging. Not only was my appointment time between ****, they pushed back to **** and now the tech isnt coming til 6. He has yet to arrive, and my family and two small children have not been able to put food, milk or basic needs in our fridge or freezer, since neither are working. Its not the customers fault that you cant schedule appointments accordingly and give the tech's enough time to do their jobs.... read more
Business response:
Thank you for contacting us. According to the portal we received a work order on 10/23/21 at 4:30 pm. We are open Mon-Fri 8am-5pm, and Sat 9am-12pm. On 10/25/21 (Monday) our dispatchers contacted you to schedule the diagnosis appointment, and the appointment was set on 10/27/21. All appointments are scheduled in the order they were received. We understand that you had to wait for a long period for your appointment because of the weekends. We are apologizing for the wait time.On the day of the appointment, the technician who ... read more
I really wish I could rate them a ZERO. They have been attempting to fix a dryer since July. Yes, July and this is September. They have come to my home 5 times. They are obviously incompetent to say the least. Instead, of admitting that they can not fix something they keep wanting to come back. Buyers beware!!!!!
Business response:
Dear *************************,Thank you for taking the time to communicate with us about this situation. First and foremost, we would like to apologize for any inconvenience we may have caused you. According to the history of this work order, we were working on this dryer since July. Our technician replaced parts that failed to fix the problem, and the appliance was working properly in front of him. Later we received a call from you that the dryer is not heating. We sent our technician twice to check it, and at the moment o... read more
AHS sent me this contractor. Came 3 times to my house to fix my microwave and every time said needed different parts. Delayed the process by a month and then said could not fix it. I have notified AHS to never use them.
I have NEVER had the occasion to work with a worse company than Act Appliance Repair. They took many days to make an appointment to come look at the appliance. The renter showed the tech the problem. The range top will only work on medium (sometimes) or high. It will not work on low. The renter cannot cook only on high. The tech continually told the renter that the range top was working properly and absolutely refused to repair the range top. We just had a full home inspection and the inspector made note of that very problem... read more
Business response:
Dear Mr. *****, Thank you for taking the time to communicate with us about this situation. First and foremost, we would like to apologize for any inconvenience we may have caused you. We received a work order for your cooktop on 3/23/2021 and contacted you in the first 24 hours to schedule an appointment. When we reached you, you were not ready to schedule it. Our dispatcher contacted you the next day, when your wife provided us with information that you are out of town, and requested to give you a call back on 3/29/2021. Wh... read more
Not good at all. Working with them and American Home Shield, which is also doing horribly in my opinion. ACT has been by four different times with different parts to try and fix my dryer. The receptionist Emily seems to be untruthful to me. The technician stated that he cannot fix my dryer but for some reason, I am still waiting on ACT and AHS to try and resolve this issue for me. I've called both over 5 times and waited over 2 hours to try and speak to someone, each time with no resolve. Running around in circles here. I pa... read more
Business response:
Dear Farhan *******, Thank you for taking the time to communicate with us about this situation. First and foremost, we would like to apologize for any inconvenience we may have caused you. Our company was assigned to provide a repair service for your dryer. Our technician diagnosed that there is an issue with the control board. Once we received the part we sent him back to install it. After installation, the same issue happened again. When the technician came back with the report, we contacted Electrolux technician support t... read more
Frequently asked questions about ACT Appliances
How is ACT Appliances rated?
ACT Appliances has a 2.1 star rating with 168 reviews.
When is ACT Appliances open?
ACT Appliances is open now. It will close at 5:00 p.m.