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Addison Crater Woods Apartments
- Apartments
- Petersburg, VA
About this business
Location details
200 Addison Way, Petersburg, VA, 23805, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 6:00 p.m. | |
| Tue | 10:00 a.m. to 6:00 p.m. | |
| Wed | 10:00 a.m. to 6:00 p.m. | |
| Thu | 10:00 a.m. to 6:00 p.m. | |
| Fri | 10:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great location Been here over a year now. No problems. Great community. Nice basketball court and fitness room.
Addison Apartments Review First off I would like to thank all the staff that works for Addison apartments And i appreciate all of your generosity and making me feel so welcome. I love how clean you all keep the area and make sure any issues get tooken care of immediately and professionally. Also, the location is very convenient to any personal needs and attractions. Thank u to every addison apartment staff member you make me feel very welcomed and important.
Terrible place to live TL;DR Do not move here. As someone that works from home, I had to move out before renewing my lease. The neighbors on all sides of me were absolutely chaotic. I probably called the office over 100 times as well as the police and fire department. Take your money elsewhere if you value your peace of mind.
Business response:
Devin, we were sorry to see you go! Our team apologizes for the noise issues you encountered during your stay. Noise pollution can be an unfortunate side effect of living in a multifamily housing situation, but if the noise is excessive or our neighbors are violating community policies, our team is always happy to assist. Feel free to contact our Customer Cares Line at (877) 385-1878 or CustomerService@druckerandfalk.com to discuss your experiences. We wish you all the best!
Pests My family and I have been bit by spiders when I told management they said I had to pay $200.00 to have my home sprayed. We already had giant roaches, that were even crawling on the outside of the building setting off my Ring camera. They later conducted a pest control inspection of the apts. near me. They found a apt. where the person had moved out early and since we had roaches he was not there to kill them the numbers grew to alot!! The next apt. had bedbugs which had spread to my apartment. Walls are super thin. Why... read more
Business response:
Thank you for taking the time to share your feedback of our community. Our team would like to know more about the concerns described in your review. At your earliest convenience, please call or email us. We do hope to speak with you soon and resolve these matters to your satisfaction.
This crap hole They say they don't rent to college students. That's a darn lie. I'm sitting here in my car looking for parking because these idiots in the leasing office decided to rent the pool area to college students. They took up handicap parking and any parking near my building. But yet we are too dumb to give assigned parking. This makes no sense that I need to call the police just to get the noise to stop so I can go to sleep and get ready for another work day.
Business response:
Thank you for taking the time to review our community. As you know, we have been in touch with residents regarding an unauthorized gathering that happened at our community pool. We will be taking appropriate action against those involved. It is important that we stress that our Clubhouse and Pool are not eligible to be rented by residents, which is why authorities were called. We apologize for any frustration you experienced during this time and appreciate you sharing your feedback with us. If there is anything further we ca... read more
Horrible experience I moved my mother into this place temporarily before we bought our first home. The maintenance men were always so pleasant and helpful but the office workers were unskilled, unprofessional and very rude. I promise I will never recommend this place to anyone I know. They never took our complaints seriously, overcharged, and took advantage of my elderly mother. She never got a restful night sleep because the neighbors were so loud and the management did nothing to correct the issues. To make matters worse t... read more
Business response:
Thank you for taking the time to share your feedback of our community. Our team would like to know more about the concerns described in your review. At your earliest convenience, please stop by, call or email us. We do hope to speak with you soon and resolve these matters to your satisfaction.
Very loud While it's true this is the nicest apartment complex in Petersburg, it's really not saying much. My biggest complaint is the noise level. Cars come through and sit in the parking lot with their music so loud it rattles my windows. There is a claus in the lease stating you are to be quiet and courteous even while driving your car and if there are repeated complaints then you might be asked to move out, but the office staff could not do a worse job of enforcing this policy. People come home at all times of the night ... read more
Business response:
We are disappointed to learn of your 2-star review of Addison Crater Woods. Our team would like to know more about the disruptive noise you are experiencing and also how we can resolve the issue. It is also important that we get more details about the recent call you placed to our Courtesy Officer. At your earliest convenience, please stop by, call or email us. We hope to speak with you soon! Sincerely, The Addison Crater Woods Team
Needs some help The overall place is ok. When you ask for a maintenance request you can expect to wait at least a week. very bad. we asked for something to be fixed and they said a contractor would have to come out after years of leaving there nothing was done. we tried calling and still nothing. upon moveout the team at the leasing offce DOES not know how to Communicate, yea we can do that i have you scheduled for this.. yea right nothing was done had to do everything over again. no i am not going to call and talk. i tried ... read more
Business response:
Thank you for taking the time to share your feedback of our community. We apologize for any frustration you experienced while living at our community and wish these matters could have been resolved while you still resided with us. Our team strives to provide excellent customer service at all times and also complete all maintenance requests in a timely and efficient manner. If there is anything we can ever do for you in the future, please let us know. We wish you all the best in your new home.
Go somewhere else This place is a dump and they refuse to fix the place. They focus only on the newer more expensive apartment section. If you live in the older cheaper section you are treated as a second class citizen. We did not have hot water or a dishwasher for six months and they would not fix it. I would not recommend this place to anybody. You can buy a house for what you will pay in rent on this dump.
Business response:
We apologize for your experience at our community. Your overall happiness here is very important to us which is why we would like to take a moment to address your concerns. Our maintenance team would be happy to address the hot water issue and appliance problems you are currently dealing with. Rest assured that we would never allow a resident to go for an extended period of time with no hot water or without an operable appliance. We apologize that you were unsatisfied with the service you received from our team. As this revi... read more
Frequently asked questions about Addison Crater Woods Apartments
How is Addison Crater Woods Apartments rated?
Addison Crater Woods Apartments has a 3.6 star rating with 280 reviews.
When is Addison Crater Woods Apartments open?
Addison Crater Woods Apartments is closed now. It will open at 10:00 a.m.