Advance Financial

Star B 

on BBB

7 months ago

This company consistently provides subpar customer service. Despite repeated assurances of timely follow-up, I have not received a call back from customer service representatives. Numerous text and email notifications have indicated approval, but I have been unable to withdraw the approved amount. I have submitted multiple copies of verification documentation, yet I have only received an answer almost a month later, confirming that I was not approved. The company appears to have a lack of competent representatives and insuff... read more

Derek C 

on BBB

7 months ago

This is the absolute worst company to deal with. I have been trying to access my line of credit for days now and all I need to do is change my phone number. Either I'm left on hold forever or I get to chat feature that says they cannot help me. I have sent several emails and received no response. I'm not asking for anything other than to change my phone number so that I can access my account. This company has zero customer service and cares none about their customer. On top of charging insane interest rates you can't get a h... read more

Pamela L 

on BBB

7 months ago

I took out a loan for $1000 in the beginning of November. I have it set up on autopay and wasn’t really paying attention but then it became noticeable when my biweekly bill became $200. I went and looked at my account and every bill shows a “Required Principal Deduction” I’m not sure where that $15 goes every month but they have been adding my interest to my balance then in a way refinancing it every time I make a payment which means my principal balance that they charge interest on goes up! I started getting (owing) $1000 t... read more

Susan A 

on BBB

7 months ago

I cannot get these people to answer or return calls. I cannot log into my account and there is no one to help with it. I just called my bank to have them stop payment until this is settled. Their phone options always lead back to the same place and are not valid. I.e. you can never get a real person. The “dial extension” numbers are also not valid. I can get the same name with different extensions. No one calls. I want the product the loan is for but cannot even make additional payments on the loan. 

Melissa C 

on BBB

7 months ago

I paid off my account and they charged me interest for the two days it took for the bank to credit it on their end. Even though it clears my account immediately. All money paid goes on interest and only a dollar goes on principal. 

Ashley S 

on BBB

8 months ago

Scam Company, asked to submit documents proving identity for loan, was told loan was approved, and after checking with Credit Bureau, identity has been stolen, funds were sent to an account under the name of one of their cashiers 

Kelly C 

on BBB

8 months ago

I applied for them and got a loan. Definitely BEFORE I read this reviews!!! So I paid my bill which was $196.00. Then I paid $300 on the principle. This was on the SAME DAY minutes apart. I also wanted to add a new debit card. So after I done that, they BLOCKED my account. I called the 651 number. They had me send in a copy of my ID and a copy of the debit card I was adding to prove it was me. Which I DID around 1:36pm. Email is timestamp. I was told my account would be fixed by the end of the day on yesterday. Which was 01/... read more

Barbara S 

on BBB

8 months ago

This is a predatory loan company who loaned my 82 year old mother $1,000 in November 2024. She made two payments totaling $1,600 and her payoff balance is over $3200. They are charging 279.5% interest. This is outrageous! I called to see if there was anyway we could work out a resolution as my mother is on a tight fixed Social Security income, and theywon’t even make any consideration. This is nothing short of elderly abuse. Everyone should be warned. 

Keya D 

on BBB

8 months ago

SPRINT dont Run away from this business. I applied for a loan, during the application process they ask for proof of identity and wants a picture of your state id, social security card, employment and ask you to link your bank and debit cards before you even get approved for a loan. Then they ask you to fill out a Tax 4506-C form from the IRS.********** doesnt even ask for all of that!! At first I didnt want to send them the tax file but I really need the cash. I submitted everything they asked for but I kept receiving emails... read more