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Advance Financial

2.4

About this business

Location details

5527 Clinton Hwy, Knoxville, TN, 37912, United States

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WeekdayScheduleStatus
Mon10:00 a.m. to 6:00 p.m.
Tue10:00 a.m. to 6:00 p.m.
Wed10:00 a.m. to 6:00 p.m.
Thu10:00 a.m. to 6:00 p.m.
Fri10:00 a.m. to 6:00 p.m.
Sat10:00 a.m. to 4:00 p.m.
SunClosed
2.4207 reviews
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Ziann L's profile image
Ziann L 
8 months ago

It’s impossible to get help, I’ve told them countless times that I need help and email is the only way I can communicate, (no phone service) yet they refuse to communicate to me through email! And when I finally got help and emailed my documents to switch bank accounts once again I got the standard copy paste email stating that to call them. I CANT! I guess they don’t want me to pay them back. 

Business response:

Hi, *****, we'd love to help. There are many other ways to communicate with our staff aside from calling. After reviewing the account, it appears that emails have been received however, correct personal verification was not completed on your behalf. For your protection, certain details must be verified before providing account information. 

Tameka F's profile image
Tameka F 
10 months ago

I was toldni was approved for a loan and needed to enter my banking routing and accounting number along with my debit card information in order to receive the funds approved for. After entering said information I was notified of application denied. I called to ask what has happened as the notification stated "ACCOUNT BLOCKED BANKING INFO SHARED WITH 3 APPLICANTS" we all know the definition of applicant but they tell me I have multiple loans and which I DO NOT HAVE ANY LOANS! This company have my information and I am a low in... read more

Business response:

Hi ******, Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. If you’d like to discuss this further, please contact us at ******************************so we can connect with you. 

Stephanie F's profile image
Stephanie F 
11 months ago

I'm so so thankful I read the reviews before I roped myself into this company!! Review after review every single one is terrible. Awful. Sounds like nothing but scam and fraud from this company. So thankful I did some research because sounds like this company ruins lives, credit scores and financial security. Shame on them. 

Business response:

Hi *********, Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. If you’d like to discuss this further, please contact us at https://www.af247.com/contact/ so we can connect with you. 

KRISTIN G's profile image
KRISTIN G 
11 months ago

They have 3 different numbers, you wait so long that it automatically hangs up. You get approved for a loan but you don't recieve the money and you can't get ahold of anyone. 

Business response:

Hi *******, Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. If you’d like to discuss this further, please contact us at https://www.af247.com/contact/ so we can connect with you. 

Jessica B's profile image
Jessica B 
a year ago

I submitted an application for a loan. I was lead to believe that I would.be.approved but I needed to submit my bank account number along with my routing number and debit.card number. I was declined for approval. So at that point, i.wanted to know what happens to all my personal information. I was told that they hold.on.to.it for.45 months. That made no sense.to me. Absolutely not.comfortable with.that!!! No star! 

Business response:

Hi *******, Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. If you’d like to discuss this further, please share your full name and contact number at reviews@af247.com so we can connect with you. 

Daniel B's profile image
Daniel B 
a year ago

I went into debt consolidation and called AF247 to inform them that I would be revoking my ACH authorization and the consolidation company would be contacting them. I was told that the ACH had been revoked but they would still take money out of my checking account if they did not receive a payment. I told them that the company negotiations take time and that it is normal for payments to be missed before an agreement can be made between the consolidation company and the lender. The lady told my that if the payment was late th... read more

Business response:

Hi ******, Thank you for sharing your email address. I want to talk to a member of our leadership team and get back to you on this ASAP. Thank you for your feedback. 

Celia D's profile image
Celia D 
a year ago

This company post payments late so that they can gouge you with 15% interest fees and a late fee on top of that. i should have never done business with them and encourage everybody to avoid this company like the plague. I made a $4000 payment and only $700 went to the principal. I am surprised they even got a 1 star out of 5. 

Business response:

Hi *****, Thank you for your feedback. We’re sorry to hear that we didn’t meet your expectations. If you’d like to discuss this further, please share your full name and contact number at reviews@af247.com so we can connect with you. 

Tyler B's profile image
Tyler B 
a year ago

Predatory. Charging me well over 200% of my loan and charging me biweekly and calling them "fees". They refuse to use the words "interest" or "percentage" and push back against the use of the words. This is an evil company that is worse than pay day loan companies and will attempt to charge you an arm and a leg. They wouldn't even tell me my pay off date. 

Tina C's profile image
Tina C 
a year ago

I encourage everyone on this page to file a formal complaint with the FTC and the CFPB so that we can get this illegal company and its officers charged for fraud and start a potential class action. *******and ********************************. And, please file with the Attorney General for you specific state. A recent class action and criminal charges that the FTC charge and took out another lender with similar practices. I made the mistake of taking out a loan with them a number of years ago. Paid it off and received odd ema... read more

Business response:

Hi ****. This account is no longer owned by Advance Financial. Please contact ****** **** ******** ***at ** *** ****, Chespeake VA 23327 or call ************. Thanks