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Airpark Dodge Chrysler Jeep
- Car Dealers
- Scottsdale, AZ
About this business
Location details
7801 E Frank Lloyd Wright Blvd, Scottsdale, AZ, 85260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 8:00 p.m. | |
| Tue | 8:00 a.m. to 8:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Fast drop off, easy pickup when it was ready. Excellent to have lyft pass credits
Business response:
Thank you for taking the time to share your positive experience with our service team. We understand how valuable your time is, and we're pleased that our streamlined drop-off process made things convenient for you. It's wonderful to hear that the pickup went smoothly when your vehicle was ready. We're also glad that the transportation credits provided added value during your visit with us. Your feedback helps us continue delivering the efficient and customer-focused service that matters most to our community.
everything was perfect John was a great service advisor. He explained everything quite well. this is getting stupid now. is this ai? not a fan of ai
Business response:
We appreciate you sharing your feedback and are glad the service visit felt clear and well supported. Our team strives to explain everything thoroughly and provide a smooth, professional experience from start to finish. Thank you for choosing our dealership and for taking the time to let us know how it went.
He is kind and thoughtful. Always looking for the best outcome You should be proud to have him representing the dealership
Business response:
We appreciate you taking the time to share this thoughtful feedback. Providing kind, considerate support while working toward the best possible outcome is always our goal, and it means a great deal to know that commitment is noticed. Thank you for choosing our dealership and for your confidence in our team.
Always get great service at Airpark. Kyle has been great to work with over these past several years.
Business response:
Thank you for taking the time to share your wonderful feedback about your experiences with us over the years. We are privileged to hear that you consistently receive excellent service when you visit. Your loyalty and trust mean everything to our team, and we truly appreciate customers like you who take the time to recognize the dedicated service they receive. It's wonderful to know that your interactions have been positive and that you feel well taken care of. We look forward to continuing to provide you with the same high-q... read more
The Airpark service center is better than most. They still have issues like any other Stellantis product service center: slow to get parts, rarely loaner vehicles available, and subject to Stellantis’s general unhelpful system. However I found them to be honest and they gave me a loaner vehicle for the recall work I needed. If you have recall work, this is a great place to go. For regular maintenance, I’d look elsewhere.
Business response:
We appreciate you taking the time to share your feedback. We’re glad to hear you had a positive experience with honesty and support during your recall service, including the use of a loaner vehicle. At the same time, we understand your concerns regarding parts delays, loaner availability, and overall service speed, as these are areas we continuously work to improve within manufacturer guidelines. Your feedback is valuable and helps us continue refining the customer experience. Please contact John Hale, our Service Manager, a... read more
John, the service advisor was awesome. Your tech was completely unprofessional He left the truck up on the rack and went to lunch when he knew I was waiting and I arrived at 930 for my appointment Just so we would not have the issue of him taking a lunch. A 4 hour oil change with fuel filters is unbelievable.
Business response:
We appreciate you taking the time to share your experience and are glad to hear your interaction with our service advisor was positive. At the same time, we are disappointed to hear about the concerns regarding timing and overall service handling, as this is not the level of efficiency and professionalism we strive to provide. Your feedback is important as we continue working to improve our processes and better respect our customers’ time. Please contact John Hale, our Service Manager, at (480)-607-8580 for further assistanc... read more
Very nice and clean. The music was appropriate. A very good calm sales setting. With pleasant accommodations
Business response:
Thank you for your wonderful feedback! We're delighted that you found our dealership to be well-maintained and welcoming. It's wonderful to hear that the atmosphere created a comfortable environment for you, and that our accommodations met your expectations. Your positive experience means a great deal to us, and we appreciate you taking the time to share your thoughts about your visit to Airpark Dodge Chrysler Jeep.
Needs to follow through with calling back on an issue Left hanging on issue. Frustrating
Business response:
Your input is valuable to us and we understand your frustration. Communication is essential in building trust, and your experience highlights an area where we can improve our service standards. Please contact John Hale, our Service Manager, at (480)-607-8580 so we can address your concerns directly and work towards a resolution.
Willing to make a deal. Convinced me to spend more for something else, that I am happy with. My only negative is the vehicle took a long time to deliver it to me and my vehicle had some minor damage to it. I am still waiting for that to be remedied.
Business response:
We are overjoyed to hear that our team was able to work with you to find a vehicle that truly makes you happy. It's wonderful that we could help you discover an option that exceeded your expectations, even if it wasn't what you initially had in mind. We understand your concerns about the extended delivery timeline and the minor damage that occurred. These issues certainly don't reflect the smooth experience we strive to provide every customer. We appreciate your patience as we work to resolve the damage concerns, and we're c... read more
Frequently asked questions about Airpark Dodge Chrysler Jeep
How is Airpark Dodge Chrysler Jeep rated?
Airpark Dodge Chrysler Jeep has a 4.3 star rating with 9,235 reviews.
When is Airpark Dodge Chrysler Jeep open?
Airpark Dodge Chrysler Jeep is open now. It will close at 8:00 p.m.